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March 2024 by Mike Fotheringham
Very helpful staff got me what I needed to be able to tow the vehicle to where it needed to go. Tow truck would have been at least $300...I U-Hauled it for $60...Great option!!
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July 2023 by Jennifer W.
I would give a 0 I would! We went to pick up our reserved truck and the manager/owner was not even there. He left for the day 45 minutes early before closing. We had a reservation and confirmation number. Kudos to U-Haul for transferring the reservation to another store that was awesome! Will never go back!
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May 2023 by Corrine Bennett
I would not come back here.When I came to pick up the truck (a reservation we have had for days) the guy working the shop said he didn’t have the authority to give me the truck. He was the only person there.He gave us a number to call and we had to go through a whole bunch of punch numbers to finally talk to someone who could give us the truck (making me give all my information over the phone).The guy in the store gave us the keys and when I asked if he wanted to come out and check the truck out he said no. He made us get the miles and other info for him.That’s when we noticed that the truck’s tank was less than a 1/4 full. He told us that it’s not his problem.We just wanted to get out of there and start our move so we took the nearly empty truck.Since I had to verbally give sensitive info, I’ll be keeping an eye on my credit cards to make sure there are no surprise charges.Guy was rude and lazy. I rather go across town next time I need a truck.
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May 2023 by Cori B.
I would not come back here.When I came to pick up the truck (a reservation we have had for days) the guy working the shop said he didn't have the authority to give me the truck. He was the only person there. He gave us a number to call and we had to go through a whole bunch of punch numbers to finally talk to someone who could give us the truck (making me give all my information over the phone). The guy in the store gave us the keys and when I asked if he wanted to come out and check the truck out he said no. He made us get the miles and other info for him. That's when we noticed that the truck's tank was less than a 1/4 full. He told us that it's not his problem. We just wanted to get out of there and start our move so we took the nearly empty truck. Since I had to verbally give sensitive info, I'll be keeping an eye on my credit cards to make sure there are no surprise charges.Guy was rude and lazy. I rather go across town next time I need a truck.
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February 2023 by William Joy
They don’t answer the phone.
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December 2022 by Bruce Ero
Patrick stayed late to collect my appliance dolly to save me a second day charge. With the annual bicycle event “El Tour de Tucson” shutting down the road between my house and the rental yard the next day,Patrick provided an uncommon, human consideration that makes your brand look good. He didn’t have to do this, but he did. Yes it was only a $10 rental fee, but that’s exactly what makes his effort more remarkable. I asked if I could reward him some way off the books. He said, You just did by thanking me.” I’ll continue to take my business to his Rita Ranch location. I usually use either a Speedway or Golf Links location here in Tucson.
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September 2022 by Dennis Douville
I was lied to by the lady at the front desk.I rented a pick up from this location. When I got into the truck, I noticed the tire sensor light was on and it read low tire pressure (11 lbs). I went back into the office and the lady told me they looked at it and it was a bad sensor. I said ok and went back to the truck. As I drove off the pressure dropped to (8lbs). As I was getting the truck up to speed on Houghton road . the truck started pulling drastically to the left. It was so bad I had to go to out of my way to find a tire filling station. When I stopped the gauge said 8lbs so I filled it to the correct pressure 44lbs, and when I got back into the truck the sensor light went off.When I took the truck back the lady was not there. There was a guy that I left the keys with and he told me to call the 1 800 number. when I called the number to make a report. The lady on the phone called this location and was told by the lady at the front desk "I quote" "THE GUY IS LYING AND DID NOT TELL ME IT WAS LOW AND THAT THERE WAS NO WAY THE TIRE WAS THAT LOW" So I asked the lady on the phone " She is calling me a Lier? and she said yes. Then she said she would have the regional manager call me. I told the lady all I wanted was a refund on the daily rental not the mileage charge. Just because, when you pay to rent something it should be in good working condition. I have rented from U Haul many times and have always gotten good service. This lady was just not a nice person. I will use U Haul again if needed But I will never use the location at 7850 S Rita Rd, Tucson, AZ 85747. The service is terrible.I should have taken pictures. Lesson learned
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October 2021 by Makaila M
Anthony was awesome getting me a unit same day. The process was smooth and easy.
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September 2021 by Richard Sharma
Awesome folks to work with. I always use their facility dog/car wash and truck rental and they have always been awesome. Never ever had a problem. Lacey was great to work with today on my trailer rental.
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September 2021 by Cody McMullen
Great customer service and hospitality from the new manager and helped us find what we needed fast!
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July 2021 by John Bushell
Quick rental of a U Haul van. Reserve online and pick up is easy.
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July 2021 by Christinia Sharma
Great local place for longterm storage...
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May 2021 by ELOY RAMIREZ
All I can say is WOW. The young lady in the office was able to provide me a storage unit and made reservations for me in order to pick up a U Haul truck in Glendale, AZ. She was fast, courteous, and extremely helpful.
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May 2021 by Mary Ahern
Great experience!! Will bring my other babies here. Can't imagine a better crew of people
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May 2021 by 2012kiaoptimaLX
Best u Hall I been to.
