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November 2023 by Dustin Spivey
Install aside, I was told time and time again that the install would take 2-3 hours max, at hour 4 we called multiple times to get a status and received no response, after hour 5 we took an uber back to see what was going on. The installer was the only employee for the entire facility. He told us it would take another 30 mins max. We stayed in the area because this is our only car. After another 1.5 hours of not hearing anything we walk back, and get yelled at stating that if people, including myself would stop coming in, he could get the job done. I expressed that I just need a realistic idea of when I'd have my vehicle as I have a kid in school I need to get. He told me he'd call when it's done. I ended up having to uber to and from my kids school due to still not hearing back. 30 minutes after closing and still no call, my wife heads back in. 9 hours in and it still was just getting finished up. My wife gets it back and there was no ball installed on the hitch, which turned out to be a miscommunication in ordering, none of the wiring worked on the 7 pin trailer plug, the plug was screwed into the plastic bumper and was loose, and none of the body clips on the rear bumper were reinstalled so it was entirely loose. We went back in the next morning and he decided to send us to a different location to get it fixed, he was apologetic. The other shop said they'd never seen an install this bad, that it should take them no time to do it right and that it'd be taken care of. They got it redone and fixed within the hour. Additionally, they informed me that the original tech CUT INTO one of the plastic panels to make room for the hitch. Their own instructional video online for my vehicle shows that that particular panel stays off after a hitch install. This guy is entirely unqualified and incapable of doing unsupervised hitch installs. He needs far more training before this location should be doing any installs. Highly recommend the Golflinks and Wilmot location though! They really fixed it back up in no time.
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May 2023 by Brian Pfennigs
Renee was very helpful in finding what I needed and even helped with taping something up!
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February 2023 by Troy TINDER
Great customer service
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September 2022 by Ian Bertolacci
Nobody there during open hours. Call center people couldn't get in contact with anyone at *any* level who services the location, then they hung up on me. No security presence. Security devices didn't even appear to be connected to power. Looking into the storage area, it looks like the place has had the copper stripped out of it.Why in gods name would I give these people money and then also my stuff?
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August 2022 by Debra Bellm
Had to keep truck longer. Tried to turn it in sooner, but no one would ever call me back. I had my furniture still I'm it m nanager at call center set me up for one month freev storage. But local is trying to charge me for days after I tried to return the truck. Negiotating now
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August 2022 by C G
Hours posted on door state 8am to noon on Sunday. Closed at 10am.
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August 2021 by B P
The units have German roaches. Do not rent here unless you want a roach infestation.
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August 2021 by Rimah
Appreciate the person for helping me
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September 2020 by Austin Hatcher
This uhaul is better than most. Been here a few times, they've been helpful and polite. But then again... I am waiting for them to open. Sign says they open at 8am. Its 8:20 and the doors are still locked. Kinda frustrating cause I've got so much packing to do, but instead I am waiting in the parking lot!
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May 2019 by David H Soto
THIS IS NOT A U HAUL ITS A BUILDING OUT IN THE MIDDLE OF NOWHERE
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March 2019 by Janette Upchurch
Handicap available. Cheap prices.clean
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February 2019 by Kelly Panzer
Good deals
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October 2018 by TrésorS YYY
I checking in here because I need a truck and an auto trailer for my move. Each member if the staff I spoke with was nice and the one who actually helped me was very kind explaining things I had to do in regard to safety with the auto trailer. I bought some pads and tape for my move, he told me after my truck was loaded and my car towed that I could leave it there in the parking and come pick it at 4 am as I wanted...which I did. At the end he was surprised that that I tipped him a 20. To me it was just normal, work well done, i was happy and I tipped...period.
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October 2018 by Shannon Swift
Great CS
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December 2017 by Jill Levy
Every time I go in here and there is the most Pleasant woman working behind the counter. She is always so positive and helpful. I need to buy boxes for my business and will always use this location because she is so friendly
