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November 2023 by Susan Pisano
Donnie and Jae are the bomb! I went to 2 Verizon stores for help with transferring my data to new Verizon phone and nobody would help me. I had lost 3 important people in my life and thought all was lost....but they made it happen!!!!! I almost cried! I still have the pics, voice-mails and texts!!! Thank you Donnie, thank you Jae!!!!!
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November 2023 by Gail Holdeman
My computer works well now. I think they know their stuff, and it's a good service. However I would have liked more reassurance that they would not be looking at my stuff, like all my google docs or something in the back, since you let them take it in the back to fix. Also the pricing was confusing. The guy up front said several things in the beginning. Also, a chair or two in there would have been nice, since there was a line of only 3 customers but each one got individual attention, (which was good) but that meant the line moved slowly.
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November 2023 by April Mosgeller
Dustin and Donald did a fabulous job fixing my phone screen. Donald helped me at the front desk when I came and and it was a quick and easy process. My phone was fixed and ready within 2 hours. Thank you both so much! Highly recommend going here if your phone is broken.
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November 2023 by Alyssa W
Came in late during the day expecting to be picking up my Z Flip 4 the next day, which was no problem at all, but Ana and James did and amazing job and had my device fixed in just over an hour and a half! Awesome customer service and work!!
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October 2023 by Brandon Trujillo
Did a claim online. Charlie called and made sure I knew where the store was and to ask for him in person. Went into the store at Park Place and meet Charlie. He took all my info and gave me advice. He was nice and you could tell he knew his stuff. He was a cool dude and explained everything. My sons screen was cracked. It took about 45 minutes to fix it. We walked the mall and came back it was like new. My son was happy and you saved this dad some money. A win win for me. Thank you. Will be back if I need the service again for sure.
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September 2023 by Ellen Lee
Great service from Donald and Justin. Beautiful fix on my iphone 11 pro. I kissed a lot of frogs before meeting these princes! Five stars are not enough!
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September 2023 by Mike Morrison
Donald and Dustin were great in getting my S22 ultra repaired. Knowledgeable staff. Very professional.
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September 2023 by John Hughes
Fantastic service! Noah, the tech did a great job even though my frame was bent when he replaced the screen. Donald up front was informative and open with questions. Price was a little higher than the website quoted s it might be a good idea to call ahead.
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August 2023 by Anna marie
Awesome experience! Great follow through!After dropping my phone I placed a claim with the Asurion main office. Somehow my IMEI# was wrong in the computer, Ana was on duty. Ana made several phone calls, followed by additional calls by me and after an hour & 1/2 and at the close of the business day we were not able to get the account corrected.Ana did not just send me on my way, she wrote up my ticket and started a basket in my name. She went one step further and left a message with Donald, the tech that came in the next day so he could help me when I returned. I returned the following day and Donald acknowledged me and verified that Ana left him information about my case. Donald worked with me and was finally able to get my account cleared up so my Samsung Note 10+ could be repaired. Donald was great at explaining the repair, helped me decide on an appropriate screen protector and was able to offer me a discount.My phone was worked on by Dustin, it came back after approx 2 1/2 hours clean and excellent working order, like new! This was my 1st experience at having a phone repaired, I was always hesitant in fear that my phone would not work properly.After today, I will not hesitate to recommend Asurion in park place mall for any and all repairs.Everyone was professional, kind and very understanding, this was a great experience.Thank you
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August 2023 by Julianne Henderson
It was a bit pricey after paying Asurion the $100 deductible in order to get the phone replaced due to screen damage, only to have to shell out another $100 because I couldn't do the backup on my own. If this could have been done in conjunction with the original Asurion claim at a discounted rate that would be cool. Otherwise, our tech was great. Fixed everything up within an hour.
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July 2023 by Kim M. Montenegro
What a great group of technicians!! They are super nice & extremely knowledgeable & truly take the time to explain things & make you feel like it will be taken care of. I picked up my daughters MacBook Pro Air & spoke with Donald & let me know that there shouldn’t be any problems but to give them a call. Josh was the technician that figured out what was wrong ordered the part & spoke with him to get an update & explained that they were waiting for the part to be delivered. But that once it was delivered, the laptop would be completed that same day, and it was.In the past I had a battery issue with my iPhone & didn’t realize anything except I needed to get it replaced. There was an issue in how to get the repair done. That technician was named Trevor who actually got on the phone with I assume Asurion explaining the condition of the battery was not safe to give back to me & he fought the instructions he was given & said it wasn’t safe. I appreciated that so much!!These guys aren’t just doing a job they hold themselves to a high standard & show integrity in all of their work!! They are the first people I think of for any repair & even just a question!Thank you!!! Great job guys!!
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July 2023 by Taylor Valenzuela
I recently had the pleasure of being assisted by Donald at Asurion, and I must say that his exceptional service and friendly demeanor left me thoroughly impressed. Not only did he address my concerns promptly, but he went above and beyond to provide me with a temporary solution that saved the day.I approached Asurion with a significant problem—a broken screen on my iPhone. As someone who heavily relies on their phone for both personal and professional use, the situation was quite distressing. However, Donald's expertise and willingness to help quickly put me at ease.Beyond his technical expertise, Donald's friendly demeanor and positive attitude were truly refreshing. He patiently guided me through the process, making sure I felt comfortable and understood every step of the way. 10/10 recommend Asurion at Park Place Mall.
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July 2023 by Hannah Cowling
Dustin and Alex at the Park Place Asurion did a PHENOMENAL job. I broke my iPhone 8, so I got a new iPhone. I’d never backed my phones up before and I had over 15K pictures on my iPhone 8. They completely restored the old phone, backed it up for me in the process, and helped me get the data on my new phone! I can’t recommend them enough. I’m so happy with their service, and explaining everything to a person who knows nothing about technology!
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July 2023 by Alex H
Brought phone in a few times and had issue with claim and store connecting, but third time is the charm. Charles figured it out and had great customer service!! I would definitely do business here again!
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July 2023 by Edwin Baldwin
I originally went to the one on University, but they didn’t have the aftermarket screen for an iPhone X. They did however call all the other stores for me until they found out that this Park Place location had the right part. They set aside the new screen for me even though I wouldn’t be able to get there for a couple hours. When I arrived, Donald quickly helped me, even though he was the only one to help check in customers and clearly had a line building. Noah had set aside the part and quickly fixed the iPhone X I am writing this review on. I was worried about being able to get my phone back the same day since I arrived so late, but it was ready before I knew it. Overall, great service and the only place I will go back to when I inevitably break my screen again.
