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September 2025 by Leixi
They must open the store at 8am and they are always late!
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June 2025 by NHT
Generally happy with this UPS store but have to take a star off because disappointed they don't recycle or reuse the boxes, thought they used to do that but seems they don't anymore
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June 2025 by Barbara Lorenz
Best UPS in Tucson ! Always friendly , professional customer service willing to help with packing, notary , printing, faxing. Makes shipping options easy !
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July 2024 by Brett
Professional and helpful
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June 2024 by Duncan Security
I've always used this place for my free Amazon returns and to ship packages. The last two times I've tried to use this location for a FREE AMAZON RETURN, they want to charge me for packaging and another $1 charge for a label. Today I tried to return another AMAZON FREE RETURN for an item which I purchased for my mother, who died before it arrived. When I explained this was a free return, the lady said "you can cancel the return and she could scan it, or I'm good". There was already a bar code to scan like every other tim I've came in for the exact thing. I wonder if Amazon and UPS knows this is being done here. Thats my next call. Ridiculous!
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May 2024 by Greg Thornton
Always friendly and they handle customers quickly.
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March 2024 by Tracie Paulsen
The stellar customer service I received from Merissa.
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February 2024 by Customer Service
OUTSTANDING! In and out quick with my Amazon return ... and the staff was smiling and friendly!
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February 2024 by Jim Myers
Great for all my Amazon returns.
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December 2023 by Christopher Jasmer
This UPS Store is always helpful and that says a lot when you deal with people these days. As evidenced by the negative reviews of people who live to damage the reputations of good companies, you should ignore their baseless diatribes. Mary Jane is always working hard to keep her customers satisfied no matter how indignant they are.
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September 2023 by G (Elise)
Friendly staff. Great and convenient
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September 2023 by K Ashby-Notary Business
By far the coolest and most progressive with customer service here! Awesome initiative and attitudes! Really appreciate you all!
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August 2023 by Kyle Brennen Everly
I've patronized this store several times and usually have no issue. That changed when I was trying to drop a package off for shipping one evening. I arrived 8 minutes before closing, which is admittedly not much time. As I approached the store the employee was in the process of locking it and had rolled the security gate closed by the time I arrived at the door. I stood there and they acknowledged my presence and then continued locking up.In summary, if you can get here during the day it's fine, if you're too close to closing time, try the FedEx on Tanque Verde and Sabino Canyon.
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July 2023 by Alana Carrier
This UPS store saved my life and I’m not exaggerating.I bought a purse organizer online and decided I’d order a different color after trying it out and not loving the one I had picked. My husband returned the original one thru trusty UPS the next day since I had placed an order for a replacement.About two hours later I realized I was missing my card holder - with my debit/credit cards and IDs. I called the UPS store right away and explained that I thought my card holder remained in the returned item. Praying it had not yet been picked up, I asked if they would check.Obviously this was a huge hassle for them — but you know what: they did it anyway! And didnt even seem annoyed. If anything, they were helpful and sympathetic. Within 30 minutes of what I imagine was searching through countless cardboard boxes these superheros called me to tell me they found it.I cannot articulate how grateful I am. What was the alternative? Calling the company that has their customer service off-shore while my wallet was sitting in a random warehouse? I would have gotten no where and risked by credit and identity being compromised. These people for real saved me. My fault for sure, but I can’t even tell you the relief I felt. Don’t make the mistake I did, but if you do and catch it soon enough this store has your back!I hope their management sees this and knows I’m forever grateful to the wonderful staff of this location.
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June 2023 by Jean R
Recently started going to this UPS store after receiving terrible customer service at the location on Golf Links and Harrison. They are fantastic! Always kind and helpful. Glad to have found a different option close by.
