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January 2024 by C-Q Copeland
Not coming here again, completely unhelpful a tiny piece of tape costs a whole dollar apparently ? My return box had slightly opened he told me it would cost a dollar for him to tape it… the boy then rudely told me ‘it wasn’t a charity’…. how about not shaming your customers for expecting the basic customer service everywhere else provides?There are other UPS stores with more helpful staff. I left with my package this is crazy.
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December 2023 by Jennifer Hollatz
Went on 11-18-23. The girl that helped us was extremely rude. Not helpful. Very snotty. You can tell she hates her job. Walked into that place in a good mood left in a bad mood. It wasn't just me either as I was preparing my package she was having the same encounters with other customers
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December 2023 by Cody
I have been in this store twice now. Once with a prepackaged item and another time with the intent to package in the store. Both times, the employees were very friendly, helpful, and quick. Would recommend.
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October 2023 by Scott McCormack
I logged into the UPS Store website and setup a print job that I had to have done. I was amazed at how easy it was to set it up and pay for it onlineUnfortunately, when I arrived at the store, it was a nightmare to get my documents. The young lady that assisted me did try to locate my documents but was unable to do so. I had to email the documents from my phone which is very difficult for me because I have tremors and have a hard time typing on my phone. It eventually did get done, but took a lot of extra time and effort. If you are going to have an online presence to make things more convenient, please be trained on how to use it.
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October 2023 by Robert Tieni
Nice staff. Expect to wait on Saturday morning. Notary on weekdays. Cheap color prints
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September 2023 by Kasey P.
Went in today and will never be back. This location is close to me but I will be driving further to avoid this place. The employee that helped me was so rude. Dirty looks and heavy sighs like she was annoyed. Super icky energy.
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August 2023 by cindyamcbride
I have used this store for years. They are helpful, efficient and fast. I have tried other stores but don't get the wonderful service I get here!!
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July 2023 by Tamila Willis
I had a wonderful experience dropping off my package today (July 2, 2023). The gentleman was very kind and helpful. This was my first time utilizing a UPS store as I do not live in an area with one. He provided me with useful instructions and provided excellent customer service.
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June 2023 by Jean R
Save yourself the headache and go down the street to the UPS store on Broadway and Pantano or Broadway and Houghton. The owner here, Keith is so rude and condescending to customers. I have used them many times because they are close and I do a lot of shipping but I finally said no more. Time after time I have seen this man treat customers terribly, myself included. They seem to go through staff like water and I imagine this is why. The last straw for me was when my package was lost and a claim had to be filed which they could see however, he still felt the need to “shame me” for sending a small package and said that If I would have shipped it in a bigger box it wouldn’t have happened. Why, so you can charge me more? Who blames the customer like that when they even checked in the package to ship it?
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June 2023 by GT Bird
This location on golf Links is always convenient, fast, and clean. This is our go to place when processing returns.
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June 2023 by Michael Valencia
If you want to do their job for them and you want to deal with an attitude this is the place for you. They expect to get paid but they don't want to do their job. That's how these places work. these big companies pay them to take their packages so don't let them tell you otherwise. Would not recommend this place
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May 2023 by Eric D.
No one ever smiles in this place. Expect to be treated like a street dog and way too expensive
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May 2023 by Carly Richards
This location is absolutely horrible, mainly the people working it. Went in yesterday and a lady with long dark hair in a pony tail, heavier set (this was at 4pm on Tuesday) if you could find her and hold her accountable. She told me I couldn’t ship a perfume bottle out because it was illegal, but I wasn’t planning on shipping it by air, only ground which is not illegal. She didn’t ask me, didn’t let me explain, just flat out said no it’s illegal and you can’t. Worst customer experience I’ve ever had and she was very rude, almost everyone who works at this location is rude. Ups should do a better job on who they hire ?
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April 2023 by Magdalena Szypulski
Advertised on Google maps as being open on sundays until 4 PM so I drive from Corona de Tucson to find the place locked up and a sign at the window that the place is closed on Sundays. Wasted my time and my personal resources.
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March 2023 by Living the Dream
Amazing! Very professional and always a great experience.They’re compassion is admirable despite our perception that a little bit of tape for every customer is okay. How can any business survive if they provided free products daily?
