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March 2024 by Diamantino Salvador
The employees were very helpful and really nice and respectful.
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February 2024 by Dana Pat
efficient and timely and open on Sundays what a great place.
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January 2024 by Michele Leto
We had a mailbox here. When it was under the previous management, it was perfect. Esther was amazing and everyone was so friendly. When the new management came in, the new employees were horrible. Not organized, kept getting other people's mail, list goes on. We did not renew our mail contract with them. Will never return to that location even though it is less than a mile away.NEW EXPERIENCE: Manager lady is extremely rude and arrogant right off the bat, why pay for a service and when thry literally don't deliver, no refund, what's the point. Feel stupid we even gave them a second chance, but that's on me. This place has gone so downhill, even worse than before.
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December 2023 by Michael Salerno
The box I needed to ship was 15" x 11" x 8". They charged me for a box that was 16" x 12" x 8". Looks like they have their thumb on the scale. Even after I showed them with their own tape measure they still insisted on the larger dimensions. Shipper beware.
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December 2023 by Lisa O
I recently had a purchase to return to Amazon via UPS and the staff at his store went above and beyond to help me. They explained what I needed from Amazon, gave me the number to Amazon Customer Service, saved me time and $25! Kind, smiling and helpful. Shout out to Cindy, Taha and Kai for outstanding customer service that was greatly appreciated!
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December 2023 by Matilyn Parks
Just dropped an Amazon return off not realizing the package they sent it in was manufacturs packaging and not going to ship back well. The gentleman who was Informing me of this definitely had the wrong approach and was very rude but a very nice lady by the name of Cynthia took over and explained it in a much nicer tone and went out of her way to help me get the package out. Cynthia is the reason for the 5 stars! She is a keeper for UPS. Thank you Cynthia.
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December 2023 by S C
Probably the most unhelpful ups workers I've ever dealt with.Edit: Changing to four stars because the manager is great. Some of the workers are still lazy and I dislike seeing them working cause I know it'll take longer, but manager is very good.
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October 2023 by J F
Cynthia is amazing! I go there often and she is always happy and pleasant to work with. She goes out of her way to make things as easy as possible. Thanks Cynthia!
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October 2023 by Amy Steele
Cynthia, the manager is absolutely above and beyond! I have always gotten the most helpful service from everybody at this UPS store. Love 'em.
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August 2023 by Amber Steele
Too expensive. Not friendly. Old manager lady stuck up so is rest of crew. Got attitude and told to go print my own paper. I said I wouldn't be here if my printer worked at home trust me. Every other UPS Store I went to had same prices. This one did not, it was over double what other ones are. And I was shipping back for Amazon. So package should of been free but wanted me pay for box and air things for already broken tablet when bubble envelope would of worked. Trying tell me HAS to be box so charge me more. I just walked out don't go here everyone rude, and thinks their p*** don't stink. DO NOT GO HERE. I will not come back. Even though others are not close to my house I'll go to Phoenix before I come back here. I'd die before I come here again cause how badly I was treatedThey saw way I was dressed I'm truck driver so little dirty and judged me and most snoods do.
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August 2023 by Earl B
Horrible service, I've gone to many UPS stores and never been treated like this. When I went in I had decent service, but I sent my sister this time and they tried charging her twice what they charged me for the same service. This branch is horrible, I was on the phone the entire time. I'll be taking my business elsewhere, even if it costs more. These people are sexist.
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August 2023 by Priscilla S
Back in May, they refused to take my Amazon orders unless I purchased their boxes, so I went to the UPS on Wetmore and had no trouble making the returns there. Last week, we arrived 5 minutes before closing to mail ONE thing and the employee refused to take it, stating the computer was already shut down. We asked why if the store was still open and he proceeded to tell us that he'd been there since 9am, as if this was our fault. They're just completely unprofessional, I honestly recommend the Wetmore location.
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June 2023 by Oriyuki Uvina
Always get quick and helpful service whenever I’m there whether it’s to print something or do a return. Heard a rude customer berate the two gentlemen working but they both handled it professionally.
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June 2023 by Oriyuki U.
Always get quick and helpful service whenever I'm there. Heard a rude customer berate the two gentlemen working but they both handled it professionally.
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June 2023 by Raider AZ
These guys are rude and refuse to accept Amazon returns. Had to drive to a different location and had zero issues. Stay away from this location!
