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December 2023 by Rhnd Martin
New bigger guy is so rude. He was extremely rude to the lady on front of me for no reason. Also, he had a attitude with me too.
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October 2023 by Garry Morris
Store is unreliable and failed to provide the UPS driver with an overnight package causing it to not make it on time. If you need something sent and want it to get there in the contracted time, drop it somewhere else.
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October 2023 by D Jones
Great store helpful people they stayed open just to deal w my business
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August 2023 by Mario Coelho
We would like to announce the store is under new management and has been completely re-staffed. We apologize for any past issues and would like to assure the public that our former manager Stan is back and striving to provide the great service the customers deserve!
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May 2023 by Rob
These guys are great. Been coming here for years and always great service!
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March 2023 by S L
This store is going downhill. The owners recently hired two young men for the front counter who continually wear clothing that promotes Satanism. For example, one employee named "Nathan" wears a shirt with small animals pictured on it that states, "Adopt a familiar". A "familiar" is a demon-possessed animal that serves a witch. It's terrible that these employees are advertising Satanism to customers, including children. The owner apparently doesn't care that his employees dress in an unprofessional, disturbing manner. My family will take our business elsewhere.
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March 2023 by Aurel Lleshi
02.13.2023 11:00 clock there was a guy with mustache tattoo in his face all over I went to drop off UPS Amazon package return he said you can’t do that I didn’t have the paper printed so he asked me to go print that paper somewhere else and then you can come true return your stuff
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February 2023 by Craig Wood
The store packaged an item in a box that was approximately twice the size that it needed to be thus overcharging me $98.00! Even worse, when I called them they didn't think they did anything wrong by not telling me that they didn't have the correct size box which caused the $98.00 up charge. This is nothing short of theft. Never again!
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February 2022 by Stephannie Paul
Great location, low prices and such speedy service that I got everything done in 5 min!
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November 2021 by John M.
I live close by and use this store regularly. I'm always so impressed by how helpful efficient they are. They handle all my shipping needs and do an amazing job with packaging up everything. I've shipped so many items through this location, large and small they handle it all and are so nice all the time! I'd be lost without them!
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August 2021 by David C.
very nice and accommodating every time i come in. most of these negative reviews look like penny pinchers mad about it being 2021 and hell one of them complaining is literally named KAREN!!
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March 2021 by OK B.
Love this store - the ladies there are great even when they're super busy, I go in there frequently and have never had a problem. I'm grateful for their Covid precautions and feel safe there.
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December 2020 by Beely P.
I brought a package in and they told me it would be delivered on a certain date. It wasn't. It was delayed by at least three days, apparently sat in globe Arizona for two of them. I was never told there could be a delay but when I called to ask what happened they Can't guarantee delivery dates. What is the point of telling me a date if it doesn't happen? I took the exact same type of package to FedEx the following week and for half the price the package got there in three days. No more UPS for me!
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August 2020 by I am Not Crohns
No Mask ... No Respect... No Business for you. This is the 2nd time in this UPS store with the employees not wearing a mask... 1st time the guy even said he has a medical condition so can't wear one... Maybe he should stay home and not get us sick too... Just go down to swan and sunrise they respect their customers enough to wear masks and not give lame excuses all the time
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August 2020 by Charles H.
We sent two 2-day delivery packages via UPS from Tucson to Seattle. One arrived on time. The other took five business days to get to a major Seattle law firm. I understand COVID has impacted delivery services, but why did UPS ship my letter to Seattle via Phoenix, to Louisville KT, to Tacoma, on to Seattle then back to Tacoma finally back to Seattle for delivery. The curious shipping schedule is not the fault of this store. However when we complained about a five day, 'two day air delivered letter" , the manager of UPS at 6890 E Sunrise Dr, hurried us out of the store to keep other customers from hearing our complaints. "We don't guaranty anything!" she yelled pointing to a sign. "Then why sell one or two day air delivery services?" We asked. The lesson I took from this interaction is simple; don't go to a store who doesn't value its customers! There is no shortage of UPS or Fedex franchises in Tucson, So if you want service or even a polite interaction with at checkout, just drive down the street to another franchise with a better YELP rating. Avoid this one...
