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March 2024 by Sail Tucson
Local owners of the ups store are really helpful. Tracking is very good also.
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March 2024 by Ethan Scher
Vibha and the whole staff are always extremely welcoming and helpful! Highly highly recommend this store for any shipping needs.
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February 2024 by Lily Frost & Mommy
We spoke to a horribly rude female "manager" who just doesn't know how to speak to customers. I honestly believe she needs to have training before she can be addressed as a manager. We packed and shipped and insured a large 100 lb box from this location. We asked the girl at the desk if they add a Heavy and Fragile label because the box was very heavy (Amethyst from the Gem show). She told us they will. The big x arrived without any labels, ripped and neglected and the rock was shattered to a LOT OF pieces. The manager did not want to help and was beyond rude. Customer service is failing.
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February 2024 by Ronnie lechenet
Professional !
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February 2024 by Colin Ruggiero
These guys are the best. Seriously, one of the most helpful, friendly, and eager to please stores in Missoula and everyone I know who's been there agrees. Whoever is in charge of this place, and everyone who works there for that matter, is doing things right.
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February 2024 by Morgan S
Store regularly doesn’t open on time making it hard to drop off packages before work/school. They used to have good service but it has gone down over time.
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February 2024 by Angelique Aubrahm
Vibha's exceptional service is the sole reason I'll gladly make the 20-minute drive to the Broadway location from now on! Her speed and attention to detail are unparalleled. Faced with the daunting task of over 20 returns, including a mix of QR codes, emailed labels, and a letter, she managed everything with remarkable efficiency and care. Not only did she make the process enjoyable, but she also completed it swiftly. Her kindness truly stands out, ensuring that I will always return to this location specifically for her. If she doesn’t own the location already, she should! 5 stars!
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January 2024 by Mike APMechanic
Convenience and excellent customer service.
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December 2023 by Marion Martin
eta: I went to another ups store w helpful ppl and they were more than happy to send off the amazon return for no additional charges. Hopefully the owner learns from this experience and helps ppl with their amazon returns without trying to sell additional packaging.Just wow- had an Amazon return, it was in the original packaging and they still wanted to charge me for more packaging. This is not ok- won’t ever visit this location again.
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December 2023 by Allie Sands
They’re the best! Vibha and Vivek Patel at store 1008 and 283 are the kindest. I went in to ship a box of Christmas gifts and she helped me squeeze everything into a smaller perfect size box and at a much more affordable price. Great location and great people! Super fast service and they care a lot. I’ll always come back here.
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October 2023 by Amanda DePierro
Marian is the best! She helped me package fragile glass that I purchased in Tucson and needed to get home to CA. She was quick, efficient, and pleasant. She was also multi tasking helping other customers. She was working alone and it was extremely busy. She did a wonderful job! Thank you.
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October 2023 by Dorothy McCarty
very pleasant experience today! was helped by maryanne i believe their name was. even with a line they were patient and kind when assisting everyone. helped me get a birthday card mailed out to a relative. thank you!
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August 2023 by Mike Korchmaros
Very friendly staff. And they blazed through the line. Love this place because of the service. Wish they were closer to home.
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August 2023 by Portal Keeper
This location has Excellent customer service!!! There is a big difference between good service and going above and beyond. That is exactly what Matali, Vibva and Mari Ann did for me!! They went complete out of their way to help me. I am truly grateful. The display of genuine empathy for my situation is touching and is not seen very often anymore. Thank you very much Matali, Vibva, and Mari Ann!!! You are all bright lights in this dark world. Thank you for all you help. So many blessings to you all!!!!
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August 2023 by Mercedes Lynge
The ladies that work in this store are so helpful and knowledgeable that it made an otherwise stressful situation easy and the energy these ladies had just put you in a great mood. This location is far from home and I don’t mind because of the superior service. It is worth the drive.
