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March 2024 by RJ Ott
Usually I receive my pkgs w no problems. I live in Comanche Wells Mobile Park in Tucson, AZ. Streets here all have names and are very organized. I think some drivers don't want to look for address, so it goes back as "undeliverable." I'VE LIVED HERE for five-yrs without delivery problems. Now for the first time my pkg was sent back and labeled "undeliverable." This doesn't make sense.Clearly some drivers take out their frustration on the customers. So now I wait another week for my pkg. that I needed yesterday. I blame the UPS Company more than the driver. I believe it's not a good employer.RJO, Tucson AZ
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March 2024 by Monica Medina
Amazing
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February 2024 by Dusty Samuelson
Customer service was horrible. Spoke to three different managers still couldn't get a problem resolved. The driver stated he made three attempts to deliver a package to my home. Two of the attempts he left a note on a camper trailer located behind my house and said that his GPS sent him there. I literally took a day off at work and set at home the entire day waiting for the package, just for him to leave a note on the camper trailer door. Poor customer service. Caused me to drive over an hour to pick up my package from an access point location. You can clearly see in the picture that the trailer behind my house is not a residence. They might as well try to deliver it to the dog House in my backyard.
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February 2024 by Maca Damian
Eddie is the best! Unbelievable the best customer service experience
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February 2024 by William Mikus
I purchased an outdoor sink/prep station on Ebay and it was shipped to this location. It arrived on 1/16/24. When I checked on expected delivery there was a message that the receiver name was incorrect and could delay delivery. There was link to check the name and delivery address which I followed and they were correct. I clicked a button to verify this and received a response that the item would be delivered the following day (1/18/24). It did not arrive. I went back and checked status. This time there was a message that "The receiver requested this package to be held for pickup at the UPS facility". That was total bull. How does this this happen? I called customer service (1/19/24) which is some apparently centralized service. You cannot communicate directly with this facility. I relayed my story and was told it was a mistake and they would contact me within an hour to straighten it out. No call. I went through the same routine on Monday (1/22/24). Again no call and no delivery. I decided to drive to the facility (1/23/24) expecting the worst. I was surprised when they located it and brought it out. So, it took a full week to get the item and I had to pick it up and go through lots of fruitless attempts to get it delivered. I previously had a positive opinion of UPS, but this experience was a real eye opener. UPS corporate should investigate what is going on at this facility.
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January 2024 by Nathan McCarthy
Horrible! Tracking said delivery issue due to address being wrong (it’s not). Called multiple times to verify address was correct and was promised in phone it would be delivered following day a couple of times. (I couldn’t pick up at care center due to hours open for pick up are same as when I have to be at work). Spoke with them again a couple days ago. Was promised would be on truck to me the next day. Never showed and then tracking showed being returned to sender later that night! Was repeatedly promised phone calls by the Tucson facility (never received ONE). Did everything I could to verify my address on the phone and online. For a company that used to advertise how they were best at logistics they are only one unable to deliver to address. (FedEx, usps, and amazon deliver to me with no issues). I implore everyone to look at shipping with another company. I’ll update this review if they eventually follow through with their promises and deliver the package to me. But I have little reason to believe they will as so far every promise they have given me has been a lie. They tell you to contact them directly via social media but that’s just as unhelpful
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January 2024 by Sharon C
Shame on you. That's all that I can say to you wasting my time, my money and patience. How dare you tell me that my address was wrong, then refuse to call me when I file a claim. And ultimately send back my packages...not 1, but 2... as if it wasn't worth your time. Why did I even bother calling the 1800 number 5 times in a week if you can't be bothered to return even 1 call. Or maybe look at a map.Sadly, I am actually glad to see from the reviews that I'm not the only one you imply is an idiot who can't type their own addresse correctly.Also, if you can't tell by my frustration, this at least then 6th time this has happened this year. Thank goodness it wasn't medication.Again. Shame on you.
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January 2024 by Nathan Ryan McCarthy
Frustrating that their contact number is the generic number. Have had multiple delivery issues with new address and each time it takes me calling the generic number MULTIPLE times to get package delivered (says not real address despite USPS and FedEx delivering things no problem). When I call the generic number they promos me the local office will contact me. I have yet to receive a call. I just got off the phone with generic number again and they promised me a call back within the hour this time.
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January 2024 by Lemarion Hutchison
Their attention to detail is substandard
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January 2024 by Deborah M G Kunze
We had to find a UPS drop-off location on our way elsewhere, and this place was the closest to our route.It appeared to be more of a warehouse hub than a center focused on serving customers directly. But they did have a door specifically for customers.I didn't go inside, but my husband did. Upon his return, he commented that the staff didn't seem interested in serving customers, as it took quite some time before anyone even acknowledged he was waiting -- and he's 6', has a long beard, and likes to wear skullcaps, so he's pretty noticable.
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January 2024 by Jesus Ochoa
Worse service can't never speak to anyone they are liars not very friendly. I have packages delivered regularly and past 2 days they said address was wrong redid address after the first day and happened again went into facility and lady their was worthless and not helpful and they say our comments help but they don't care it just keeps happening I guess they figure we don't have a choice and have to put up with them
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January 2024 by Andrew
Under staffed, long lines, some days credit card machines are down so you can’t ship anything. Stay away.
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December 2023 by Anthony Peterson
This is not a customer center. Absolutely terrible customer service, unhelpful, unfriendly, rude, particularly the young woman with the heavy make up. Too bad with the size of UPS they will not care or fix their extremely poor service, so in the end the everyday customer suffers.
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December 2023 by Mike Evans
Got there around 2pm, expecting a line but there was no one else there. The young lady behind the counter was prompt, polite and courteous. Looked up my package on her computer and I was on my way in 5 minutes. Efficient as always. Remember to bring your tracking number, makes it so easy.
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October 2023 by Teddy Ortega
It smelled bad inside ur customer center. And ur single staff member can b friendlier. The package was delivered though without incident. T. O.
