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March 2024 by Chriss H.
Always greeted the minute you walk through the door. Great staff, super fast, in and out each and every time. Thank you for the amazing service you provide!
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December 2023 by Roger Stone
Over the last couple of years, it seems this store has a problem with hanging up the phone on its customers in need. An apathetic young lady did the same to me on 11/20/23 @ 1:30PM.From replies, it's obvious the owner values customer service. Still, I wonder how they get stuck with employees who disrespect them and their customers so badly.
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October 2023 by Mix Destinations
I have been using the facility for 3 years. I lived in Flagstaff part of that time. Every time I called down to this facility and ask to have my mail forwarded, they were always cool and accommodating. They have never been rude and always great you when you come in. I have used the to return Amazon packages idk how many times. I drive 15 min highway just to get my mail from here while another facility is closed. What gives me peace of mind is they respond to every comment on here to address issues. They don’t have to but they care.
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October 2023 by Andrea Dorethy
This is such a great place perfect customer service. Fast service and they always serve with a smile ?
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October 2023 by David Gerhardt
Staff was rude and unhelpful laughed at us when asked a question and then charged $3 to process an Amazon return
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September 2023 by Jennifer Welch
Went in today to send a very important fax.Joshua was great! Very professional, knowledge, nice, pleasant, friendly all qualities you don’t find too often anymore dealing with people. The office was very steady with business & he was so polite dealing with everyone. So glad this ups store is near me.Will definitely use again. Joshua is definitely an asset for the business.
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August 2023 by J002_Shine
This is probably the worst shipping service I have ever used...whenever I saw "shipped with UPS" I know it never going to be delivered and end up with refund. I would advise Amazon and Best Buy to stop using this service because it sucks!Oh yeah, everything is fine with UPS, except it never delivers.Anyone has experience with UPS drop off for Amazon return? Did they return your package or just never deliver?
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August 2023 by Jesus Sanchez
No problems in and out returning shoes to Amazon .
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July 2023 by M D
Quick amazon return. Made it easy. Friendly, helpful and kind when I had an unrelated issue and needed to use their phone.They were great before the issue but the help after was above and beyond good service. It was old fashioned kindness.
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June 2023 by Michael Conchscooter
Susie gets the five stars. Very helpful. She takes away all shipping stress. Great store.
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March 2023 by Gene James James
Got verry excellent every time I visit this store.
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February 2023 by David C P.
excellent service Evelyn ..thank you for helping me with notary and paperwork. David c
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February 2023 by Neil S.
The UPS Store is the epitome of inefficiency and poor customer service. I recently had the misfortune of using their services and it was nothing short of a nightmare. I shipped a package that was of great personal and monetary value, but to my utter shock and disappointment, the package never arrived at its intended destination.I visited the store multiple times, trying to get answers as to what had happened to my package, but the employees were unhelpful and seemed to have no interest in resolving the issue. They provided vague and inconsistent answers, leaving me with more questions than answers.After several visits and countless complaints, I was about to give up hope of ever seeing my package again. But to my surprise, 4 long and agonizing weeks later, my package magically appeared at my doorstep. The condition of the package was far from ideal, with signs of rough handling and neglect.I would not recommend the UPS Store to anyone. They have proven themselves to be unreliable and unprofessional, and I would never trust them with any of my packages again. The lack of accountability and disregard for the well-being of their customers' packages is unacceptable and I would advise everyone to look for alternative shipping options.
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February 2023 by Doc Snake
Great customer service, friendly and very helpful. A pleasure coming here.
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January 2023 by HR Olson
Best UPS in the area. Keeps hours normal people can work around. So thankful they open early and close at 6. Always super friendly staff. Had bad experiences with others in the area. This one caters to the working class with class.