January 2022 by Mary L
The Mortgage Officer hasn’t been following through with the paperwork that she needs therefore pushing back the closing. She’s been late to respond to emails and I’ve had to reach out to others for a response. She hasn’t been honest about her follow up, honest about the closing, or on top of being aware of the paperwork that she needs (which has expired because she’s taken so long to wrap up this refinance). I would definitely NOT recommended a home loan or refinance through US Bank if you’re looking for timely, honest communication and processing.