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February 2025 by Logan Dick
They outsourced customer service to the people who live near the box, and they only get off their butts and do anything when you've been pacing around and yelling for 10 minutes!!!
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January 2024 by Alex W
One of the only places in Tucson that meets and exceeds expectations! As the name suggests, this is a mailbox of the United States Postal Service variety. Service was fast, friendly, and affordable. If you're only going to be in town for a short while, you absolutely must check this place out!
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November 2023 by D'lenn S.
Ashley was super helpful and kind! She was also very patient when I had to change something's on the thing I was printing!
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July 2023 by Cloe S.
I went in last Friday to drop off 2 Amazon returns that UPS printed the labels for from the QR codes on my phone. However, the staff member mixed up two Amazon returns (they put the labels on the wrong packages), so both packages went to the wrong location. I spent 3 hours on the phone with Amazon this morning trying to get this resolved, and still don't have this worked out and have no idea when I'll get my refunds. What a nightmare! I called the Broadway/Campbell UPS store this morning about this and got the same employee who had made the mistake. He was beyond passive aggressive and surly about the issue, saying "We're all human, we make mistakes, oh well, have a nice day" and rudely hanging up. I was polite and there was no call for this BS response, and a simple genuine apology for this enormous error would have been appreciated. This is after all what they do right? They ship packages. I get that people make mistakes, but how about a real apology and maybe not making the issue worse by being rude.I used to have good experiences going here but I heard they have changed management, and the change in customer service is pretty appalling. I saw another recent review on Google that said the same thing happened to them (where address labels were mixed up by UPS staff) and this UPS store's response to the review was to "Hey, we all make mistakes...Go with the flow." OK, if you don't care what happens to your Amazon returns and other packages you take here, then yes, go with the flow by all means. I'll be avoiding this store in the future myself.
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May 2023 by Charles W.
This UPS location provided amazing service and helped me with fingerprinting services, and even reprinted them for free when I made a mistake. Vibha was extremely helpful!
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February 2023 by Noushin D.
Two ladies were working there (one seemed to be the owner), I wanted to return my Comcast equipment. The wait was short and the ladies quite helpful. Mind you that not many UPS were open around that time so thank you for your service!
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December 2022 by Jasmine Bajaj
My mails are coming regularly. Parcels are also keeping well inside the mail box. Thank you for your service.
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October 2022 by Courtney Lazy Mom Gourmet
This box is no longer available
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October 2022 by Trevor 2.
This is a super convenient place to return Amazon packages. There's usually no line and it's a quick in and out.
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September 2022 by W B
Great lil mailbox, no parking
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September 2022 by Winnona F.
I had the worst experience at the UPS on Sixth street. And ended up coming to this store. Vivek and Jessil (hope I spelled her name right) literally saved my Saturday. Super friendly. Super helpful. And professional all around. THANK YOU for everything! Like seriously please name a UPS plane and truck after them.
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September 2022 by Harold B.
Want to send out KUDOS to the crew at the UPS Store at Campbell and Prince..to include Alexs, Sio and Lori. Quite the crew that engineered the professional packing of my daughter's wedding gown to be shipped across Country. What a pleasure to work a professional group. Pleasant, funny, cautious and courteous. Better stop in there and let them you and surprise you. Proud Dad
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July 2022 by Matt B.
I came into the store after being kicked out of the other UPS store on six Avenue in Tucson Arizona and I told the guy would happen and he was very eager to help me. Helped Me carry stuff and helped offered a package stuff so much better customer service than the other one I will send anybody to the store my man was great I wish I remember his name
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May 2022 by Bryonne L.
I take a lot of my Amazon and online order returns here. My returns are always correct. Mace helps me each time and is so efficient and nice. Recommend this place for mailing needs.
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March 2022 by Don H.
Snotty service and overpriced. I used to go to UPS for all my printing. NO MORE.
