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March 2024 by Amaranta Petty
I went in today and there were no flat rate shipping boxes to choose from. I asked an employee if they had the large ones in stock and he said no without checking before someone else went to look and found one immediately. Employees let me get as far as organizing all my items and writing on the box before telling me there was no tape available, even for sale. I asked the employee how I was meant to ship the box and he just shrugged and told me I couldn’t.By far the worst usps I’ve been to, considering every time I’ve been there. Staff is rude and dismissive, never offers a solution, and often makes excuses to get customers to leave. Unsure how they operate with this lack of supplies and awful customer service.
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December 2023 by Lil Oso
The guy in the had an attitude
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December 2023 by lagirdam sed
Very poor customer service every time I stop by they are very moody
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December 2023 by Matt Tropman
I took a package there ready to ship, but I hadn't affixed my prepaid label yet as I wasn't sure exactly where on the box to place it. Immediately, the woman working the desk said "we don't have any tape. Tape is $3.95". I've been using USPS my whole life, and they've always let me tape a label on. And, to lie and say "we don't have any tape in this building", well, that's unfortunate. If she wanted to say "sorry, we're not giving you 4 inches of tape, you have to buy it" at least that would be honest. A USPS office with no tape anywhere inside the building? I had no tape in my car (duh) so I went by another office and it was no problem. :(
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December 2023 by jean gudino
This branch is close to my residence but I detest going as the staff is always so rude!!
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October 2023 by Cristal Jimenez
I came in attempting to pick up some packages for the company I work for. I had visited a different location where I was told my packages were at the oracle location. So, I arrive at this location and begin explaining to the woman in the red glasses that I needed to pick up some packages. She stared at me for a good 15 seconds dumbfounded and acted like I had ruined her entire day for thinking my packages were at her store. She immediately gave me an attitude and told me the packages were not at this store. She then proceeded to ask "who sent me" to the store and "what the woman looked like".. like this mattered? The gentlemen next to her spoke up and kindly told me I was sent to the incorrect store and told me which one I needed to go to. I am completely taken aback by this woman's behavior and how she continues to be employed by USPS. Super unhelpful and rude.
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October 2023 by Aly Permenter
This location has very limited services. They also do not let you use a marker, piece of paper, tap or anything. You must buy it to use it. They barely even have anything for sale inside either. Not to mention, they aren't very nice about letting you know that you can't use their stuff. However, it's a clean facility and they are quick to give you information on other locations near by.
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October 2023 by Skylar Bloom
Staff is always kind and helpful. They always do their best to help you out in a timely manner.
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October 2023 by Langi
*UPDATE* 5 STAR DOWN TO A 1. I Came in on Wednesday-9/20 @ Exactly 3pm. The man working on the left register if u walked in the front door, has a white beard-Woman next to him on right register wearing black rimmed glasses. I asked him for a mail forwarding form and he Literally shrugged his shoulders and said rudely "DON'T HAVE ANY" just looking at mr with a blank stare leaving Me Asking, OK so when WILL u have some, he said "l DONT KNOW", shrugging his shoulders again, "TRY ONE OF THE BIGGER POST OFFICES". So I left... I work graveyard shifts and it is VERY important I sleep during the day, I was dropping in the grab the form right before going in to work. The next post office is far away from me and it is SO RIDICULOUS TO ME THAT A POST OFFICE DOES NOT HAVE THIS FORM!! What just because it's a "smaller"post office?? THAT IS SO UNACCEPTABLE!! AND UMPROFESSIONAL!! HOW DOES A POST OFFICE NOT HAVE THIS?! DO U KNOW HOW FAR I HAVE TO DRIVE NOW FOR THIS?! ?? The customer service and the fact a post office doesn't have what it is SUPPOSED TO HAVE and now making me drive completely out of my way when i need to be sleeping for work. I would give zero stars if I could. It would have been better if he could have AT LEAST given me an estimate of when they would be getting the forms in. But I guess they aren't a real post office.?♀️* END OF UPDATE*I came on Friday Feb 11th @ 245-250pm (because the silverbell location was horrible & the man was horribly mean so i left) & I feel Now like it was ABSOLUTELY MEANT TO BE!! & I WILL NOW BE COMING HERE FROM NOW ON! I WILL fill out the survey on my receipt so the woman that helped me gets recognized(clerk #5), she was SO helpful, kind & knowledgable & I NEEDED THAT TODAY! Because today was one of those days. So thank you. Like really. Thank you. Great job.
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August 2023 by Joshua Morrow
Frank there is a horrible employee that doesn't know the rules of the postal service. Don't waste your time going here. He thinks he is the king.
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August 2023 by Jennifer Cruz
Very bad service from the lady with black hair, she is very rude to speak more if she sees that you are Hispanic, even worse when I came in, I was laughing and laughing with a Guera lady and when she attended to me, very rude, I said thank you when she attended me and no answered me??
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May 2023 by Ben Conboy
Staff was very friendly and helpful. Main guy does his job w efficiency,speed and optimism.
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April 2023 by Dre Dai
The service was great at the Post office on the day I went in. The time of day matters for the wait. I went in after noon passed lunch and there were 2 people ahead of me. The staff was friendly and all of my service needs were met!
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March 2023 by gwen harper
This post office has got to be the worst post office in Tucson, stopped in today to pick up some change of address cards, the rude lady with the long black hair said very rudely she could only give me 2 cards I explained to her I needed 5 because I have 5 ppl in my home and agin very rudely she said she could only give me 2 cards, so I then drove to the post office at the other end of oracle and they gladly gave me the number of cards I needed. She desperately needs a class in customer service , this is my 3rd time dealing with her rudeness, I will never patronize this location again. So sad that we customers who help pay her salary have to be bothered with unprofessional people like her and inconvenience our selves to drive to a further location just to get some decent customer service I see why this location has a 1.5 rating on yelp
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March 2023 by Jessica V Lopez
the gentleman working here is the best, fastest and most efficient worker in my experience so far, i’d like to make that clear. however the chubby lady with glasses is utmost unprofessional, rude, misleading and self contradictory. we always trust usps with our shipments but today the oracle road location failed us bad. i believe if people don’t enjoy providing the service that they work and get payed for they might as well quit. i don’t usually complain on anyone but i felt very disrespected and borderline ignored by the chubby lady in glasses at the usps location on oracle road that made up a very silly excuse to not send my package. i’ve sent with this chubby lady many times in the past so it’s really absurd for her to tell me my package was too big when she had never measured my box in the previous occasions. bad service from the only chubby lady in glasses working there.
