Valero

Valero, Gas Stations
Hours: Valero is a gas station and convenience store that has been serving customers for many years. Many people have been loyal regulars since 2015 or 2020. The business offers competitive gas prices that are often better than nearby competitors. Customers appreciate that the station usually has what they need. Service experiences vary significantly depending on the staff. Many employees are described as friendly, helpful, funny, and wonderful. They provide good service, are ready to help, and some will even assist with unusual situations. The return of a beloved previous manager has made regulars very happy. However, a recent period under a different manager was marked by severe problems. That manager was repeatedly described as unbelievably rude, unprofessional, and aggressive, with a poor work ethic. He was accused of hostile interactions with customers, including falsely accusing a long-time regular of theft, and of screaming at an employee in front of customers. This conduct drove many loyal customers and their referrals away from the business. Some customers also note that the store needs to monitor its restrooms more closely. Overall, with its core team in place, Valero is known for friendly service, good prices, and a helpful staff, though past management issues significantly impacted customer loyalty.

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1. Tucson, Arizona