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December 2024 by MARILYN BEEBE
Levi was very friendly and knowledgeable. He kept me informed throughout the switching process but unfortunately it took over two hours.
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August 2024 by Paul Howe
Do not trust anything said in this store.. get anything in writing.. I was lied to about trial periods and available streaming services. Reported to Verizon corporate yesterday and other apporpriate agencies. Very disappointed.
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July 2024 by Kathleen Maxine Keith Eakins
Horrible service all around. Store doesn't answer phone calls. Customer service told us the item was ready for pick up. We drove 15 minutes in 110 degree heat only to find the item wasn't there. Couldn't get help.
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March 2024 by Amanda Marie Mcguire
Did not help with anything on either prepaid nor my post paid phones
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January 2024 by Zach
My wife and I had a terrible experience. "BEWARE. This isn't a real Verizon store, just an "authorized retailer" but I believe they should have that authorization stripped because they are absolute SCAM artists and liars. They changed our family phone plan and made it more expensive with ZERO permission thinking we wouldn't notice, and later tried to lie and backtrack when we caught the mistake. We ended up having to bring the new phone we got back for a full refund because they misled us on the cost, and then they didn't even refund all our money correctly so now we have to return for THIRD time in person to collect the rest. This is such a mess, I will NEVER do business there again and I suggest everyone else stay away as well. They even said at the ACTUAL Verizon store across the street that they've gotten complaints about that specific location before and that they are shady."The name of the guy that stole our money, committed fraud, and lied still works there. His name is Levy. His manager Abraham is uneducated. Wears loose jeans and unzipped hoodie. He was Levy's accomplice.Another thing to add is Verizon hides behind the fact they are not a real Verizon. Well, you authorized them so you should police them. We are still undecided if we want to pursue legal action.12 hours of RN time.
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January 2024 by Nathalie Rodriguez
BEWARE. This isn't a real Verizon store, just an "authorized retailer" but I believe they should have that authorization stripped because they are absolute SCAM artists and liars. They changed our family phone plan and made it more expensive with ZERO permission thinking we wouldn't notice, and later tried to lie and backtrack when we caught the mistake. We ended up having to bring the new phone we got back for a full refund because they misled us on the cost, and then they didn't even refund all our money correctly so now we have to return for THIRD time in person to collect the rest. This is such a mess, I will NEVER do business there again and I suggest everyone else stay away as well. They even said at the ACTUAL Verizon store across the street that they've gotten complaints about that specific location before and that they are shady.
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December 2023 by Christine Newell
Miguel was a pleasure to work with. I was in and out with exactly what I came in for. Thanks Miguel for your phenomenal service!
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November 2023 by Dana Cowan
Kyle was amazing!!! I shattered my phone and had to get a new phone and he made the process to easy.
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October 2023 by Gloria Cocio
Terrible management and staff, go to a corporate this 1 is not I'm stuck with 2 modems that is impossible to return, I was misquoted on the monthly fees got NO incentive for porting my number from T-Mobile even though the perks were advertised on TV and now I'm paying 200 a month for devices I don't use and cannot return the 30day return guarantee is non-existent wish I could leave zeros stars truly, consumers beware
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July 2023 by Lisa Wilcox
Thanks so much. Great store
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July 2023 by Joseph Koslov
Went to 3 other Verizon stores first only to discover that they're all staffed by fools. Luckily, we stumbled upon the Park Place Mall location and found Edward! He was extremely helpful, knowledgeable, and kind. He answered all of our questions quickly and with confidence. Thank you Edward!
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June 2023 by Mike G.
I've been to this Verizon on a couple occasions. I've never enjoyed my experience here. Employees are high pressure and seem to talk down to you. I've been to other Verizon's and always feel more comfortable than at other stores.
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February 2023 by Jody Porter
I purchased two new phones and accessories at Victra Verizon in the Park Place Mall last week. Edward was our customer service rep. Edward went above and beyond to find the right plan and phones which suited my needs. Additionally Edward helped set the phones up, port-in numbers, find accessories, transfer data, and explained the plan. I recommend you ask for Edward. He was patient and kind.
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December 2022 by J R
My salesperson Taylor did an amazing job ! She's extremely thorough, professional and very patient. If you are looking to switch services to Verizon ask for Taylor you won't be disappointed.
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December 2022 by trish certain
Cameron is amazing. So knowledgeable, worked so hard to get me a great deal and products I wanted.
