Verizon

Most Recent Comments

• February 2025 by Brooke Volmering
  I was super disappointed with the service at this location. I went in to pick up my phone and was so excited to be able to get my case, a screen protector, and some extra accessories but the employee that brought me my phone was super dismissive. He handed me my phone and walked away without ever asking me if I needed more help or if I was looking to buy anything else. I was even pointing at the phone case I wanted when he walked up to me!
  I would not recommend going to this location if you need someone to help you.
• February 2025 by Justin Kohlbeck
  One of the worst customer service experiences of my life. My family has been with Verizon for about five years. Last weekend, we upgraded our phones, signed on for three more years of service, and added my brother to the account as account manager. As we set up our new phones the next day at home, we experienced some failures with the eSIMS. We completely lost service. We tried to resolve the issues using the Verizon chat feature in the app. We worked with them for about an hour. That didn't work so we went back to the store. Turns out the Verizon employee who helped us on Saturday messed up a few things on the account and, because my brother's name was also incorrectly input into the system as account manager, the store employees, including the manager, refused to help us. Five employees sitting on their butts doing literally nothing except chatting and giggling. They refused to take ownership of their mistakes or help. They provided no customer service. They didn't try at all. No problem solving. No critical thinking. Zero help even though they caused the issue. They basically said, "sorry, nothing we can do." After more than three hours trying to restore service at the store and using the chat feature, we finally got in touch with someone at corporate customer support and he resolved it in about ten minutes. It's very hard to believe that store manager and her employees are employed. Totally incompetent.
• February 2025 by Becca B
  They lie and cheat just to close a deal. I dealt with Jesus. But, his manager was no better. If you go in, they'll try to hide from you and then look you in the face to feign an apology just to lie to you again. It was the last straw for me with Verizon. I switched carriers and am never going back.
• January 2025 by Kristen
  After TWELVE years with Verizon I started getting texts and voicemails from blocked numbers. I spent the last FOUR days chatting with their idiot agents online. Apparently a “ticket” was placed so that I could have my voicemail removed. First I was told it would be removed in one hour. Slowly that promised time period was extended to five business days. Verizon and the universe seem to think it’s their God given right to leave me unwanted voicemails from a stalker. Today I went to AT&T and it took about 20 min to switch to a service where I have the option to not receive voicemail. Oh also it is $50 LESS per month. Yes $50.
• January 2025 by M E
  I don't think there is one person that works in this corporate location that cares about anything but collecting a paycheck. The person at the front door was instantly agitated at my request for customer service. This is not the first time I walked into this location and was met at the front door with resistance for help. If you are there to spend your money it's another thing. And if you question anything that they say, their response is always the same-"I've been working here for 11 years, I know what I'm talking about!" I overheard another customers' interaction with one of these sales people and heard the exact same response.
  The woman who processed everything for me to become a new customer and purchase a new iphone 15, tried to pass off an iphone 14 as an iphone 15. Did she think I wouldn't notice? I showed her the paper work that she printed out that clearly showed I requested an iphone 15. It clearly showed in her response to my pointing it out that she knew I was not letting that happen. ZERO STARS, BAD BUSINESS!
• December 2024 by Danielle Lespron
  I went in today to get info on upgrading my phone, and wanted to do so. They sit me down and send me a Verizon app link to allow access so they can look at my account. I allow and then the girl asks me for ID. I lost my DL two nights ago(I told her this) but tell her I have a paper copy from the DMV from yesterday where I ordered another AND I have a pic of my old DL on my phone. She asks if I have the mobile app & I tell her for the DMV mobile app you have to scan the ID and I don’t have it yet. Says she can’t help me because it has to be physical. I asked her if there’s not another way to verify me. Since I know my DOB, SS#, I could tell you the address & bank card info if they wanted but was denied. I try & find a # to the branch to talk to a manager but only a 800 # when I’m on the Verizon app. I talk to an agent over the phone finally & ask about the ID and was told it’s for verification. In less than 10 min the phone agent has upgraded and sold me a new phone and without verification? That doesn’t make sense to me. So now I have to wait 3 business days and do all the work of syncing phones and sending it to them, when I feel it could all have been done in store and I’d have a new phone today. Talking to a person in front of me is more helpful & I didn’t even get to look at phones to compare things. The online agent was helpful but it doesn’t make sense at all. Now I’ll wait to get my
• November 2024 by D Fru
  I came into the store to inquire about internet service. After an attempted bait and switch with the price, I cancelled the transaction and walked out. I thought that was the end of it, but I was wrong. Apparently, they continued with the application and opened an account in my name. I received emails that there were changes made to my account after I left the store. Now I am receiving notices that I have been billed by Verizon and I never opened an account.
  
  I went to the store to get this straightened out. The salesperson insisted that it was not happening. I have the documentation. I’m supposed to believe him or Verizon? I asked to see the manager. Shannon came out with an attitude. She was snippy and rude insisting it wasn’t happening and telling me I should call customer service. I tried to show her to email documentation. When I suggested that she should get this resolved and that I shouldn’t have to spend hours on the phone with customer service because of their error especially when I am not a customer at all, Shannon announced to the store “I HAVE NOT DONE ANYTHING WRONG!”. I asked for her supervisor’s number. She became irrational and refused to give me her supervisor’s contact information and refused to give me the customer service number. That’s not how people who haven’t done anything wrong act. It seems she was afraid to have her actions in this matter reviewed by her supervisor. What kind of customer service is that? In the meantime, I am being charged because of what seems to be identity theft and fraud. It appears that Shannon certainly doesn’t want to get to the bottom of what may very well be a serious crime happening here.
  
  Considering my experience, I would caution anyone to take care in releasing your confidential information to the employees at this store to establish an account. In reviewing the feedback, there seems to be a pattern of abysmal customer service here and the same names are repeatedly mentioned. It seems at this point that maybe the police need to get involved.
  
  To the owner: Instead of replying how “disappointed” you are and how this “doesn’t reflect your values” as you do on so many complaints here, perhaps it is time you took some action. Should you want to see the documentation and resolve this, please leave your contact information with a responsible employee at the store for me. I’d be happy to call the store and contact you so that someone might resolve this billing issue your employees have perpetrated. I will update this review if you can resolve this matter.
  
  You might think from their concerned response that they have reached out to resolve this. In fact, they have had my contact information all along and they have not lifted a finger to stop the identity theft going on at this store. These people are completely dishonest, and they will steal your identity.
• October 2024 by Lovisa Axtell
  This store reeks like straight up mold and obviously needs some serious remediation. I had a headache after being here for just 10 minutes. I am appalled that employees are spending full days in these conditions.
• October 2024 by zack bertrand
  Don’t bother going they’ll shoo you out their door before even truly helping you. My gilfriend’s phone, she locked herself out of on accident. Needed help figuring out how to restore it or manually override the passcode. Instead of helping us the salesperson just wanted us out the door even though the store was empty. Told us to call the manufacturer ourselves and pretty much said it’s our problem. Which yes it is, but considering they are a business and they sell the product but send their customers to the manufacturer not assist their customers. So in other words all they want is sales. I’d say if you can go to Kiyasha in the Las Vegas Verizon store on 6605 Las Vegas blvd s. She loves her job and customers. Unlike this store.
• September 2024 by Pavel Espinoza
  I was told by a Verizon representative to show up with my ID and pick up my new phone. This place acted like I was an alien and refused to help me get squared away. I had ID, SS# for account holders, military records for military discount, etc. None of that mattered because " I need an app to activate my account" and I can't activate the account without a phone. I went to a corporate location and a retail location. Both places refused to help me activate my phone plan. I am now 6 days without a phone and I am now forced to return to my previous provider. I'm glad this happened now because if I were to lose my phone in the future... I would not be able to access my own account...
• September 2024 by P. M.
  This is a Verizon Corporate Store. I got last years $1000+ Samsung phone for just $200, so good deal. Sadly though, my phone didn't work because they put in the sim card from my old phone! After trying to figure out the problem on several LONG calls with Verizon, I went to another store. They put in a new Sim card, and, bingo, it worked. Seems like that should have been done at this store where I bought the phone.
  
  On a later date, I sent my husband here cuz he wanted a new tablet and they had what he wanted, swapped it out right away & transferred all his data HOWEVER, they failed to tell him that texts would no longer work on either tablet (in fact, he was told that they would work!). Nor were we told that we also needed to buy a new line even though we already had 4 lines (2 tablets, 2 phones). Surprise when we saw the bill.
  
  Returned the new tablet, had to pay a retransfer fee again, and now one of the tablets no longer accepts texts, and their response was, "Well Verizon no longer supports texting to secondary devices so try another app, maybe it will work. Have a nice day. "
  
  Hmmm... no wonder Verizon stock us way down.
• August 2024 by Scott
  This store sucked!!! We waited and waited while employees kept going into the back and never returned. 2 employees just standing around doing nothing.
  DO NOT GO TO THIS LOCATION!
• August 2024 by T G
  Verizon is terrible. I've been a customer since around 2006, never having switched. I pay for 6 lines. Today I went in to replace my 5 year phone. It turns out none of the promotions apply to existing customers. Ony new lines. I have to pay BIG money for a new phone. I'm not sure why Verizon punishes existing customers.
• August 2024 by Claire Wilson (Prickled Pink Plants)
  I have had the WORST time with a contract I’ve had I’ve paid every month on time. They keep trying to to cancel it and debit my card the FULL AMOUNT FOR ALL 4 phones for a year which is thousands instead of my payment plan amount. Each month I call, go in in person, spend hours on hold just to reset this issue and get my bill back to a reasonable amount before they will turn my phones back on. If I could go back and never sign up with them I would. Watch the progression of my notifications since February I’ve been dealing with this issue. And when I come in in person to this location they just make me wait on hold with the Verizon call centers anyway!!! This store is run by kids who don’t know what they’re doing and just forward you to call support lines and sit on their store on hold. This takes me HOURS and hours of my time every month that as a small business owner I can’t afford. I am currently sitting in their store for over an hour now with no service that THEY mistakenly cut off, trying to get it reinstated again. They have 20 different “departments” they’ll transfer you to each time and nobody will ever fix the problem.
• August 2024 by Jack Randall
  No way to the store to check availability or get any in store info.