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December 2023 by Mary Lenefsky
Went in for SIM issue. They said it was an issue with my "hard" SIM, and they would replace with eSIM. Two days later, the phone totally failed. After a visit to another Verizon store (where they then had to replace the SIM back to a "hard one,") then to Apple, the phone is not working at all. When I tried to buy a new one at Apple, they couldn't even activate it because of SIM issues. This has been a disaster, and if they hadn't just switched to an eSIM, and had instead just kept the "hard" SIM, this wouldn't have happened. The person at the store also was supposed to cancel the old SIM, and they didn't do that either. This has been a waste of at least 10 hours, and hundreds of dollars.
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October 2023 by Pat Murray
I had a 4pm appt today. I arrived early and was helped immediately by Kimmy. She was extremely helpful, knew immediately what was wrong with my phone. It was fixed promptly. She was patient with my questions and answered them. She deserves a raise.Pat Murray
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September 2023 by justene bell
I have had quite the experience(s) with lack of customer service and having my needs taken care of. Actually, I’ve been bullied and feel taken advantage of by employees at a cooperate location,at that. My phone was on the last of it days and so I stopped at this location with doubt of it going well. To my surprise I was welcomed and felt appreciated as a customer. Bri and Kimmy treated me with respect, while taking care of my cellular needs. Absolutely went above and beyond for me in every way. They even took care of an issue cooperate location couldn’t. I am truly amazed and now at peace. I highly recommend this location!! Trust me. I’ve been through the ringer with Verizon, different employees and locations as a costumer of 10+ years. If you ladies see this, truly, thank you!
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August 2023 by Joseph A
We stopped by this location and Bri went above and beyond to help us with a problem we had with our service. Not only did she call Verizon help desk but also called the other career we were switching from to resolve our issue. Bri is an absolute superstar!! Highly recommend!
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August 2023 by Sherry Day
Breanna was the Best!!Difficult move from Spectrum to Verizon..she was very calm & helpful.
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August 2023 by Karen T.
Went to Verizon store for problems with a Google Pixel 7 that was just bought in Lakeside, Arizona. A very friendly and patient young man helped my sister and I by fixing a few of the problems. She was so upset with that phone and ready to " throw it in the garbage" but Alex eased her mind by calmly helping her with the problem. Well done Alex! Thank you for your help. :)
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April 2023 by Mike Lovell
Erica was the sweetest, most kind person who was super helpful and an all-around rock star
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March 2023 by Rhiannon Drennan
My husband and I came in to upgrade our phones and add a hotspot, and Bri made everything so quick and easy. She was very thorough in explaining everything which made me feel very at ease. This will be my go to Verizon store for sure! Thank you for all your help Bri, you’re amazing!
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March 2023 by Diane Newberg
Very calm environment my assistant was very helpful and did not rush me.She met my concerns & fixed my cell phone problem.Few phones were on display
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January 2023 by Lois P.
For a phone company it is damn near impossible to find a phone number so I can talk to someone about billing! What's the deal with that?
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January 2023 by Valerie Hammons
Kimberly was amazing! Fast. Professional. Knows what she is doing!
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January 2023 by Julia Berman
Traded in my old ailing iPhone for the newer version. The sales staff was very helpful and took their time helping you. I would highly recommend Bri at Russell Cellular for her attention to detail.
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December 2022 by J
Vet helpful and straightforward Verizon representatives... however they don't have many of the devices on hand and cannot do many of the things that an actual Verizon location can. For potentially this reason, the sales representative was much more straightforward with us than the actual Verizon location and was very knowledgeable about the services that Verizon currently has. It would be advantageous for actual Verizon locations to follow suite as their misleading wording and sales tactics push customers away whereas associates at this location help customers understand what the plans and details actually are.
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December 2022 by Jay
Vet helpful and straightforward Verizon representatives... however they don't have many of the devices on hand and cannot do many of the things that an actual Verizon location can. For potentially this reason, the sales representative was much more straightforward with us than the actual Verizon location and was very knowledgeable about the services that Verizon currently has. It would be advantageous for actual Verizon locations to follow suite as their misleading wording and sales tactics push customers away whereas associates at this location help customers understand what the plans and details actually are.
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December 2022 by Stacey Andrade
The rep helping us was polite, knowledgeable and fix our issues.
