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April 2024 by Robert Schuster
Levi was helpful,took care of me
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April 2024 by Makala Michelle
The gentleman that helped us get a new phone was super quick and answered any questions we had. Very kind and professional.
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April 2024 by Pam Taylor
Very helpful
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March 2024 by Linda Kress
Poor communication about what is needed to return items- the original packaging. No posting of this nor was I ever told this until I wanted to return a phone case and another case for a tablet. Luckily I had the packaging for the tablet, accidentally. The other packaging had been tossed by the original salesperson, without asking me. I was never told I would need that to return any item.
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March 2024 by Amy Richards
We got screwedWas paying $300 a month. They told us they could save us money, we lost all our perks, Disney+, Apple Music, cloud and are paying $700 a month. Monstrous work getting it back to a reasonable residential plan. DO NOT LET THEM LIE TO YOU AND SUCKER YOU INTO A BUSINESS ACCOUNT.THEY DO NOT KNOW WHAT THEY ARE DOING.
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March 2024 by Mary C Fiorelli
Great visit, lovely representatives...knowledgeableand efficient ?
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March 2024 by Erica Murch
I would give zero stars if I was able to. Ralph (bearded man with dark hair and glasses) has absolutely zero customer service skills. I came in to get info on returning the internet box because my return box didn’t show up. He refused to help. Said I had to call customer service. Which is who “sent me the box” the first time. Refused to call customer service for me and said he couldnt do anything to help me. Then tells me this is not a corporate store and I can go to the corporate store “it’s only 10 minutes down the road”. I have never been so upset with the lack of sympathy in my original frustration and how little he cared about helping me with my issue. I had also planned on purchasing a new iPhone and google pixel for me and my daughter but won’t be buying it from him or this store. Had there been better customer service the sale would have been his.
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February 2024 by Caroline Lee
Excellent experience
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February 2024 by Cheryl Kovarik
Jorge, the Verizon representative, was not only helpful but very knowledgeable with respect to our new phones and the tablets we were provided. He made the experience very comfortable and helped us understand the new items. He also ensured that the data from our old phones was completely and seamlessly transferred to the new phones and tablets.
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February 2024 by Tara Malloy
Levi was very helpful getting me set up with a new phone
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February 2024 by Diane Corbett
George is great! Great customer service
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January 2024 by Lisa Walsh
This is the worst outlet for Verizon, just go to the actual Verizon store. Here you will get screwed...they apparently do not know how to do math or work their systems. We were there for 9 hours over 3 day...one day was actually 6 hours. They could not get the brand new phones to register to our account. 3 days to get new phones??? They would not even comp us anything for their inept abilities. We were there for 6 frickin hours one of the 3 days! Couldnt throw in a case or charging transformers...something?? Their staff is not knowledgeable, they are uncaring, and just seem like very young, slow moving blobs that don't want to work. We thought this would be quicker than the main store...its waaaay worse!
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December 2023 by Anita Barkley
Aracely was knowledgeable and patient. She answered all of my questions and was able to complete the set up of my new iphone as well as install the accessories I wanted. Thank you, Aracely! Merry Christmas too!
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December 2023 by David Thompson
Edward did a very professional job of solving our problem while selling us a lot of merchandise!
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December 2023 by Laylaa Henderson
I called 611 and was on the phone with them since 8am-5:30pm. My phone was turned off and 7 different customers services reps could not figure out why it was not active. I talked to store rep Aracely and she fixed my situation in 5mins. She is very efficient, professional and patient. She had all the answers to all my questions.
