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April 2024 by Jessica T.
This was made for a specific group of people (specifically the pharmacy) who meet the following: 1) Treat the employees like garbage. 2) Pull up in the Drive-Thru like they own the place and press the call button over and over. 3) Cut in front of other people waiting in line (because you're special, right)? 4) Lack empathy. 5) Cuss at and/or yell at the employees. So, in other words. NARCISSISTS Okay, first off: the employees here are amazing, kind people who work very hard and deal with people who treat them like they're at a Wendy's. It's not their fault when you don't have your medication because it has to be shipped. Americans are gobbling up pills (myself included) like never before, and there are shortages on some medications (especially medications prescribed for ADD/ADHD). They can not summon Voldemort to make it magically appear from the manufacturer. I saw so many complaints about that in the reviews, and it's ridiculous. You guys need to stop being so mean to the staff. Did they personally create a deficit of medications in this country? No. We did. I'm sorry to rant, but I've seen customers yell at these nice employees, and it makes me sick to my stomach. It needs to stop. It gets so busy at Walgreens at the pharmacy that it reminds me of my old job at a fast food drive-thru. I just want to say that the entire staff does an OUTSTANDING job. They have to juggle so many different tasks, all while impatient customers glare and sometimes yell at them. The employees always politely explain why its taking so long and that they are doing their best. I know how hard it is for someone to make you feel like you aren't even human, and you have to smile while you just get crapped on because someone is a psychopath and lacks all human emotion. You are all appreciated! Thank you! Also, the employees working in the actual store are always super nice and laugh at my dumb jokes! Very helpful.
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February 2024 by Gerard Raneri Your Mobile Dog Trainer
The service is awful. Using their drive up window is like having root canal without any Novacane, painful. Going inside is not much better. So you pick your own poison sitting in your own car for a half hour online or go in the store and wait about 20 minutes in line. It’s a bad place to go when you need an RX filled. Stay away unless you really want to test your own patience.
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December 2023 by Bethina K
Do not schedule vaccines here, staff is incompetent and will have to re-enter all the info you filled in to schedule the appointment. Should be fast and not take 15 minutes to get checked in.
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October 2023 by Bennett Blum
Very disappointing experience at the pharmacy. I am a physician in town and have checked on many pharmacies in Tucson. This was particularly bad. Long wait line at pharmacy, surly employee who checked me in for a scheduled vaccine appointment. Another long wait for the actual vaccination. Spent more than an hour waiting due to inadequate staffing. My wife spoke to a manager who kept repeating that she had no input regarding scheduling. Note: I saw this same manager interact with another customer. She was officious and surly (much like the pharmacy employee mentioned earlier).Other pharmacy employees could not respond to questions regarding wait times. Two were questioned (they were together when the question was asked) but seemed pretty inept. They did not even know which vaccines they were giving.Overall, lots of excuses, little expertise, very questionable competence.
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October 2023 by Anita Barrios
Kudos to the new pharmacist! He vaccinated my entire family today for the new COVID and flu, and administered the first dose of the shingles vaccine. The pharmacy was crazy busy, just a crush of people lined up inside, at the drive-thru, and the phone ringing non-stop at the pharmacy, but the staff handled it well and with smiles and he led the way. Thank you for protecting me and my family today!
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July 2023 by Chris Wooster
When was the last time you had a good experience at Walgreens? I can't remember mine. Pharmacy "can't" order the generic but expect me to pay out of pocket for their incompetence.
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May 2023 by Alex M.
Jeffrey and Ida lie about when important prescriptions will arise. They refuse to take responsibility for their mistakes. They hang up on you when you complain or try to get them to do their jobs. Criminally incompetent.
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May 2023 by You Remind Me of the Babe
They clearly don't know what they're doing. On May 2nd they sent a text saying "We didn't receive approval to refill Rx". I called them and asked them if they talked to the doctors or insurance, and they said they faxed them (not stating if it was one or both). I asked if they could try calling, that maybe they'd get an answer easier. She said she would.On May 4th they sent a text saying "your Walgreens Rx is DELAYED". So, I waited for the results. Four days later, they sent this text "We didn't receive approval to refill Rx". The same text they originally sent six days ago.I took my prescription to Wal-Mart (one intersection down the road) and asked if they would refill the prescription for me. They said they would have to check and see. I waited only TEN MINUTES for them to check it and refill it! How in the world did it take Walgreens over a week to try and refill it and say they can't do it, but Wal-Mart was able to fill it in only TEN MINUTES?They are not worth the wasted time and hassle.
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March 2023 by Jessica Treece
I used to work at a fast food drive thru, and it was hell. It gets so busy at Walgreens that it reminds me of my old job. I just want to say that the entire staff does an OUTSTANDING job. They have to juggle so many different tasks, all while impatient customer glare and sometimes yell at them. You are all appreciated! Thank you!Also: Jessica goes above and beyond to help me.
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March 2023 by James T. Grier, Jr.
Best and most courteous service I have received.
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December 2022 by John K.
I'm a new loyal customer . Just had appointment at primary dr , ordered a script I usually go to cvs he looked up on GoodRx 7$ at Walgreens 25$ at cvs go figure? I'm a believer new go to pharmacy ! Save some green $
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December 2022 by Kim Sagendorf
Suzette at the pharmacy, speedway and pantano, was extremely helpful, with excellent customer service.
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November 2022 by Stephanie Stevens
The actual pharmacy hours should be posted on the site and at the store NOT the fake hours they have posted now. Get your prescriptions early they close at 6 pm!
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October 2022 by Cindy C.
WARNING!!! I have sat for over 1 hour on Sat Oct 1 for my COVID booster appointment. It took over 45 minutes to check in. They then told me after an hour that my appointment was for Oct 2 not Oct 1 (even though I had a text showing it was Oct 1). I left to return on October 2 allto a complete mess!!! 45 minutes and they still have not checked in any of the six people waiting. My appointment was for 3:15 and it was now 3:55. The woman in front of me in the line was in an electric wheelchair. She told the man at the desk that she was almost blind and would need help filling out her COVID form.....he proceeded yelling across the counter all the health questions and repeating her answers. I can tell you every cancer she has had, every prescription she is taking and every allergy or concerns she had. TOTALLY against HIPAA! I was so embarrassed for her because all of us in the waiting area heard this. When it was my turn, the information they had printed out with my name had a completely different patient's information on it. Totally an unknown address, telephone number etc. I am wondering where did all of my information go to? Again, HIPAA violation for giving out another person's personal information. They took my COVID cards to the back and finally called me back to the room (1 hour and 20 minutes later) to only find out that they do not carry Moderna boosters but only Pfizer boosters. When I went online to complete all the forms (they said they did not get them) I requested Moderna and they said that it was available at this Walgreens. This is ridiculous! If you give them any of your personal information or if you request an appointment online, beware where that information might go! There is no way I will ever set foot in a Walgreens again! TOO SCARRY
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September 2022 by Tiana Watson
This pharmacy doesn't carry one of my meds, wants to charge full price for the other, won't answer the phone so I had to waste my time and money to go find out in person that Walgreens is essentially useless. It's also very dirty and understaffed. All in all a very unpleasant experience.