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April 2024 by Nicole T.
Ran out of my heart failure medication, was fighting with insurance for over a week trying to get it approved for a refill. I started swelling and having severe shortness of breath again after a few days. The cash price with GoodRx at my usual pharmacy was $537, but I found it listed at $260 at Walgreens, so I decided I could wait one more day and transfer it there. They said it would be ready by 10am Thursday. I called Thursday afternoon, and it wasn't ready and they said they had to order it and it would be there and ready the next day. Next day comes, I call, and it's not ready, but they say to give them an hour to get it ready. I give them a several hours and go after work, not only still not ready, but it's $603. I can't wait another day so decide to just bite the bullet and have them fill it and go first thing in the morning to pick it up. Come as soon as they open, it's still not ready, they only have 10 pills, not 30, so now I've wasted several days without my heart failure medication, paid even more than it was at my actual pharmacy originally, and got 1/3 of the pills I need. The icing on the cake was the patronizing tech Robert arguing with me that this diuretic drug does not, in fact, help with fluid retention, so apparently I'm just imagining not being able to breathe or it's just a coincidence that the shortness of breath stopped on this medication and started again when it ran out lol. I definitely wish now, for multiple reasons, that I had never transferred a prescription here and will not make that mistake again.
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February 2024 by Mary Srour
Went in last night to pick up a prescription. Was told that there was in issue with my insurance and I needed to bring in a copy of it so I did. This is not a complaint about the pharmacist that helped me last night but he told me my insurance was expired and that he would leave a note for someone to call my insurance today. Waited this morning to hear back from the pharmacy only to call them and basically got complained at over the phone from the pharmacist today that “they don’t call insurance, I would have to call insurance.” He stated that to me multiple times after I told him someone told me they would call. I get it. I’m just reiterating what someone had told me so either take accountability or don’t but it’s not my fault. I’m just trying to get the meds I’ve been waited over three days for.
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November 2023 by Breanna Brown
Walgreens have terrible customer service but this one may take the cake. I try to go get my meds before work and get there at 8:10am when the pharmacy opens. The pharmacy wasn’t opened.( the other day I got there at 7:25pm and again wasn’t opened but they close at 8pm) I call and am on hold until about 8:22 when they finally get in and I tell them that I tried to get my medication because today was the day it’s gonna get put back and he tells me okay we will extend it. I get off work early and I am waiting for about 9 minutes in the drive thru no one in front of me. They finally come up and say that my medication was put back even though I called and asked for it not to be put back because I tried stopping there when no one was there.
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November 2023 by Rade S.
Walgreens, you just need to close and go out of business is take Days to get my prescription here
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September 2023 by Robert Hoy
Always understaffed with long weight times even during nonpeak hours. Staff appears overworked, stressed, sometimes exasperated...no fault to their own as it appears they are working hard and try to be friendly though are often short and not as a result of the pressure/stress to complete work with speed. Patients waiting are often complaining about wait times and delays when I'm there. Drive-thru is a little better. They also said my insurance didn't pull up and told me to call to figure out why. I immediately called my insurance and verified I was active/enrolled and insurance rep advised they should have done a benefits verification call to them...which they clearly did not have time for and instead put the responsibility on the patient and wasted my time.
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September 2023 by C Valenzuela
Zoe working self check out was super rude today during my visit ?
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July 2023 by Blue Bird
I been shopping in this store for the past 4 years. I don't have an issue with the employees but my issue is in the admin. My daughter and I just witnessed thieves inside the store. I was really furious that people just came and steal anything from the store. Employees cannot do anything because admin won't allow them to stop those thieves. Admin is risking the life of their own employees and the life of the costumers coming in. Don't bring your child when shopping in this store, you wouldn't know what will happen. ???
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May 2023 by Carol Delap
I have never had bad service at the pharmacy!
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October 2022 by Roy C.
Staff busy with personal stuff, not attentive to customers. One might as well be a piece of furniture. Didn't seen busy at all but had to wait 20 minutes.Could not use the restrooms because they were under construction. Told to go next door, but next door was closed. Could not use employees restroom because of "insurance" --????? No concern whatever for an 80 year old who had to go now.
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September 2022 by Matty Ortega
Jordyn was such a pleasure to interact with at the pharmacy counter that I had to leave a review. Hope she has a great career :)
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September 2022 by alice larned
Great visit to get the latest Covid booster. The store was clean and well stocked. The person checking us in at the pharmacy was fast and efficient. The pharmacist giving the shot was so personable and professional. All of the employees at this location were were great. We’ll be back again.
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August 2022 by Lynn D.
Worst.Pharmacy.Ever. They can't get a prescription ready on time and then are rude about it. Never again.
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July 2022 by Cherie M.
I and g to the pharmacy to pick up my boyfriend's medicine with him and the first time I wasn't with him they told him to come back in 40 mins and your medication will be ready for pick up keep in mind we called the day before to order his medicine and so did his ma's at his doctors office to make sure he got his medication well the older lady at Walgreens want to give me attitude because they didn't have his medicine in on time so they don't know when they are going to get it but we were told not that long ago in 40 minutes it will be ready now it 24 to 48 hr come on now maybe hire people that Enjoy their job and do you wanna help people that pick up prescriptions because they are pick them up for a reason that lady could've sent my boyfriend into one of his episodes and of an attack because of how she was acting I'm very disappointing in the pharmacy over there never recommend going over there
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July 2022 by Denise Riffe
I would leave no stars for this pharmacy I would. Out of all the Walgreens in Tucson this is the worst by far. My sister had 3 prescriptions called in from an urgent care so when we left the urgent care I waited bout 15 minutes and called Walgreens the person who answered the phone was rude and acted like we interrupted her day. So now it’s been 3.5 hours and she still does not have her prescriptions. Do jot at any cost use the Walgreens the are horrible and the people who work there are rude.
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July 2022 by Mr Duran
Says there open til 11 showed up to pick up an online order before that time and they were closed but they surly took the money out of my card for that order 1 star