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January 2024 by Elaine Williams
If I could give a negative I would. This location will not give you more than $20 in quarters. It's like my hard earned money is not good enough for them. There were 9 people in line with two tellers and no one would help with the line. This location needs some serious customer service training.
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January 2024 by Michael Daugherty
Nobody really knows anything except for what their computer tells them. It’s horrible.
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December 2023 by Muktar Mo
Why is the line so long with only 1 teller to help. ??♂️??♂️.
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November 2023 by Kiana Darice
I should have known better than to go to a banquet 2.9 Stars I showed up I had an emergency situation with my bank account they were treating me like I'm some kind of criminal the banker who fit me in for half a second his name was Miguel and he raised his voice loud enough for all 20 people that were in the bank at that time to here him scoldong me. Zero compassion .I was quiet and discreet he was broadcasting all my business got impatient raised his voice and when I leaf thanking him for his time he whispers I'm sorry. I'm pretty sure he wasn't sorry! 14Oct2023 11am
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November 2023 by Ilenia Mia
Girl on the the drive thru needs training again. I’m just waiting for her to let me know she’s ready to help me. She never told good Morning or how can I help you. NOTHING! So I just send the capsule.
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November 2023 by Kamal Zeindeen
Worst bank in customer service long time on waiting on phone I don't recommend to any one using this bank
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November 2023 by Stan Branham
It all depends on when you are there but the service is usually pretty good.
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September 2023 by Don Mucheck
Asked to purchase a penny bank box. I was told I could only received 20.00 worth. I accepted but when they started to put together all of handmade pre rolls and not the loomis rolls makes no sense to buy because the handmade rolls have already been picked thur. No account no bank boxes. This bank is the beneficiary of a roll picker because of the large amount of hand rolls they were about to give me. pointless in spending my money there.
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July 2023 by Kathy A.
This branch is horribly slow for business customers. 3 business customers waiting in the Business line. While we watch at least 15-20 customers filter through the other tellers. So much for taking care of the businesses.
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June 2023 by Jessie G.
if i could give 0 stars i would. i normally go to the Sabino Canyon Rd location where EVERYONE give xcellent customer service. on occasion i have to go to this one because it's closer to work. i really don't like going there. every time i've gone, the customer service is horrible. last time i went the teller was Manuel Duarte. no greeting just, "what can i do for you" so i said, "hello and how are you today"? he said "fine" then asked me how i was. only because i asked first. seriously? i said "great, thanks for asking". the rest of the service from Mr. Duarte pretty much went the same. no personality, no smile, no nothing. serioulsy? i might as well have gone to the atm machine where i would have received a lot more attention from that then Mr. Duarte. maybe he missed his calling which obviously is NOT WORKING WITH THE PUBLIC. ok, i got it all out. my words to him are, try working a something else where you don't have to smile or have any personality what so ever. shame, shame, shame. i heard some Wells Fargos are not going to have tellers soon. i pray this is one of those locations. :)
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June 2023 by Stephen Gaarder
Plenty of tellers kept a line from forming and the staff was friendly and helpful.
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April 2023 by Matt greenthumb
Vagrants harassing and intimidating customers on this private property illegally. Maybe if management of a company like this would actually called the city and complain they get more action. Since 2016 it's been illegal to panhandle in bag on the medians but there's one on all four of them in front of this business as we speak :-(
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April 2023 by Houston WeHaveAProblem
Quick and professional. Got my business taken care of correctly the first time. Nice improvements over the last year or so.
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January 2023 by Jake Ammon
Worst banking experience for the company as of yet . Completely amatuer tellers ,not a team , stood in line to do a merchant business deposit for 30 minutes without so much as a greeting before going to the drive through, under staffed under trained and just plain amatuer. I wouldn't go to this location for any professional or business banking needs. 10 out of 10 do NOT recommend. Management, don't be afraid to start Huddleston and coach your team because they are amatuer and not disciplined.
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December 2022 by Adam McMillen
Just like previous reviews from 3 and 5 months ago, I waited in line over 20 minutes for the one working teller. I'm sure I'll get the same canned response telling me to email or call someone to complain. That seems very on brand for this terrible company. I'm only giving this 2 stars because the teller did hustle to assist me with my issue.
