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February 2024 by A L
I’ve been shopping Windsor for over 20 years, different cities, and the girls here are sooo nice and welcoming, always seem to be enjoying their time. The store manager Jessica has helped me out on numerous occasions as well as Keana and Karla. They are awesome and deserve recognition for going above and beyond. (Tucson mall can take some pointers)
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June 2023 by Vee M.
Went in 6/28 to return 2 items. Emily was extremely rude and unwilling to assist me. I've dealt with her multiple times before and each time she was very unprofessional and seems racist. First time I dealt with her she screamed at 2 Hispanic ladies trying to try something on in the fitting rooms 5 minutes before closing and the second time was with me when she decided she couldn't help me with my return of 2 items in which I kindly asked for store credit. I called corporate and they immediately helped me and approved my return request. I went back in to the store to purchase a couple of outfits when she approached me and said "this is what I can do for you" I said that's okay I already spoke to corporate she proceeded with "okay well what I can do is provide you with an even exchange if the clothes are in excellent condition" I let her know "no thank you, corporate gave me approval for a full refund" in which she seemed bothered, didn't say another word and rolled her eyes as she walked away. Check the cameras as all I've explained is 100% accurate and she shouldn't be an "assistant manager" the other young lady working there should be as she provided excellent customer service.
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June 2023 by Google user
Girls who work here are rude, snotty, can’t communicate, and are honestly not that bright. Not sure what’s wrong with this location, but the employees always have a bad attitude, close the fitting rooms early, and hate being asked any questions / to do their job. Most things are final sale, so on two separate occasions (since they don’t want to keep even one of their 1/2 dozen fitting rooms open) I elected to put the items on hold and come back. Both times I came back the next day to try on and then they closed the store early! In addition, I think the company started using a different manufacturer, because everything runs small in that store nowadays. Definitely recommend going to another location!
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June 2023 by GrlNextDoor
Girls who work here are rude, snotty, can’t communicate, and are honestly not that bright.Not sure what’s wrong with this location, but the employees always have a bad attitude, close the fitting rooms early, and hate being asked any questions / to do their job.Most things are final sale, so on two separate occasions (since they don’t want to keep even one of their 1/2 dozen fitting rooms open) I elected to put the items on hold and come back. Both times I came back the next day to try on and then they closed the store early!In addition, I think the company started using a different manufacturer, because everything runs small in that store nowadays.Definitely recommend going to another location!
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April 2023 by Lisa W.
I came in to look for a dress for my formal. Within five minutes of me being in the store, we were told to leave because they had to fix an electrical issue. They said they would be open in less than an hour and are now closed for the rest of the day. I don't have a car so I wasted tons of money to get here and now spending even more to go back home. Overall very unprofessional and a huge waste of me and my friends time.
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April 2023 by S D
Way to expensive for what they have. Go across the middle section to the store across you get same quality less expensive.
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April 2023 by Hazel Kaplan
Emily is super awesome here! She always is trying to help me and goes above and beyond to make sure I’m content with my purchase! As a transitioning trans female all the workers make me feel super included which is such a rarity for retail stores! Great selection and I can always usually find something here for any occasion which is why it’s my go to place when I need a dress or a cute outfit. Also love how this store is better ventilated than the one at Tucson Mall which is another reason I prefer this one. Couldn’t thank Emily and her coworkers enough!
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February 2023 by Bri
I shop here often. I have a busy lifestyle and sent my husband in to return something for me. I misread the receipt and was off by a day. Which okay I can accept. He also attempted to return a hat on my behalf that still had the security hard tag on it and I bought it for an event and I couldn’t use it due to that. Leslie was the cashier who assisted him. She was unnecessarily rude. She could have said I’m sorry or offered a discount for their fault. But no she decided to take the rude route with the 1 day late and the hat. I’m super disappointed with the lack of customer service. If Leslie doesn’t like her job, it shows. I suggest she gets retrained, let go or quits for something she enjoys.
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December 2022 by michelle valenzuela-waer
The girls working can’t figure out how toHonor prices online, or evenly exchange an item , I called the Windsor store 1800 number and was told my price should have been honored.
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December 2022 by Renee Alejandra
I use to really love shopping here but it’s gotten so ghetto I bought two outfits for a trip I didn’t end up wearing and tried to return them and they only offer store credit because I was out the 14 day return which no one mentioned when I bought they mentioned all jewelry was final sales which was fine. The person who assisted with the return was rude and just threw the receipt and pen at me. This place has gone so downhill the clothes is cheaply made now and overpriced and the people they have working here are rude and never want to help. Never shopping here again :(
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December 2022 by Victoria Heritage
My sister in law went here after reading up on good reviews. We went in looking for a formal dress for an upcoming Christmas party and we were a little lost in the world of glitz and glam- we haven't dressed formally in some time. The staff was so polite and really took the time to make our experience one of a kind. We absolutely adored trying on everything; we felt like glittery, sequined queens turning our time at Windsor
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December 2022 by Victoria D
You can always find something at Windsor for anything formal it was a good experience and Maya was fabulous
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October 2022 by U Hankins
Very cute clothes selection.
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May 2022 by Jaedon Weddle
Huge thank you to Gladyss for helping my daughter pick out a prom dress. All the young ladies were such a big help.
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May 2022 by Olga Pride
Great experience and great choices of prom dresses. Makaela was such a nice salesperson.
