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March 2024 by Daniel Perez
I am very pleased with my experience here, the lady i worked with was very low pressure, kind and really helped me find the engagement ring i wanted. I would recommend this store to anyone.
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August 2023 by Mindy mendoza
I am thrilled to write this stunning review for Chelsy, the new manager at Zales in Park Place. Since her arrival, she has completely transformed the store and the level of customer service provided.Chelsy's dedication and passion for her role are evident in every interaction. She goes above and beyond to ensure that every customer feels valued and receives the assistance they need. Her friendly and approachable demeanor creates a welcoming atmosphere that makes shopping at Zales a truly enjoyable experience.Under Chelsy's leadership, the store has undergone a remarkable transformation. The displays are beautifully arranged, showcasing the stunning jewelry in an enticing manner. The overall ambiance of the store has improved significantly, creating an inviting environment.I cannot express enough how impressed I am with Chelsy's impact on Zales in Park Place. Her dedication, leadership, and attention to detail have truly turned this store into a gem within the community. I highly recommend visiting this location and experiencing the exceptional customer service firsthand.Thank you, Chelsy, for your outstanding work and for creating an exceptional shopping experience at Zales again. You have truly made a difference, and I look forward to continuing to support your store in the future.
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August 2023 by Scott gemmill
I walk into the store to pick up my rings that were sent out for their yearly inspection. I am told I have to wait for a manager to give me my rings that were sent out. The associates in the store do not have the authorization to handle it. The last few years Zales has made policy changes that make it harder to get previous purchases taken care of in a timely manner. This is not a good thing and it definitely makes me never want to buy anything else from Zales again. After 20 years of marriage, my wife and I will buy elsewhere.
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August 2023 by Westyn Mendoza
The manager here is pretty cool and super knowledgeable!
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May 2023 by Damon Demadona
Brandi is my favorite. Knows what my taste is. She is always so helpful and polite. I would wait an hour if she was busy with other customers to have her help. Thanks again Brandi
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March 2023 by MAC 19520
Staff was extremely helpful and pleasant.
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January 2023 by D Hingst
I stopped in there today. When I seem a big sign saying 30% off. I found something I liked only to be told. The 30% off end yesterday. But the sign was still up. I’ll never stop back there again.
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December 2022 by Rosie Valenzuela
I am order all my gifts..Sale prices are great
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June 2022 by A F.
I always get great customer service and help with my jewelry. I only buy my jewelry from Zales so that I know where my warranties are. Adam at the Park Place mall is my favorite salesman and always makes sure I get the best deals
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April 2022 by Gloria Hubbard
Always a family favorite since the late 1960's. Good service, good food, good Margaritas; festive atmosphere. Sometimes may have a long wait... relax and enjoy a drink and the people.
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February 2022 by Phillip staples
Great staff wife's ring had to be repaired the staff went out of their way wife is happy life is good thanks Brian
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February 2022 by Stephanie Campbell
Don't bother wasting your time and money here unless you enjoy cheap jewelry at bad prices with the worst customer service in existence.
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October 2021 by Jerry Aikins
Ring was over 2 weeks past due for a resizing and was never contacted by the store that they had the ring had to call main office then showed up several days in a row just to have it be the only store in the mall closed during business hours avoid going here at all cost plenty of other places to do real business
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August 2021 by T
Not a fan of the customer service here. Which is sad because we have a Zales Credit Card and spend way more money than we should with Zales. They are in central Tucson but have this uppity snooty vibe, judging the buyers by their looks instead of welcoming everyone thru the door as someone who’s looking to spend money. Please get new managers for this location. Tucson Mall is worth the travel to have a luxury jewelry shopping experience. And the systems are so outdated!! Takes forever to find our jewelry protection plans in the system and it’s always soooo slow. Please get an updated system to track customers and their purchases so repairs and cleanings aren’t a headache. Also email your customers if things are changing vs changing guidelines and blaming corporate
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August 2021 by Elizabeth S.
Feels like vultures defending when you go in.