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October 2023 by Jim Bassett
Mail boxes got hit by something and now we have to kick up our mail at the post office in Vail. No one can tell us when they will be fixed, and they don't seem to care. It's inconvenient we work too.
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August 2023 by John Grady
The post office refused to give me a package with my property in it because the shipper send it media mail and put it in a priority mail bag. The workers wanted to extort me for $25 dollars, or send my package back to the shipper. Absolutely criminal behavior.
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July 2023 by BRONCO13003
My partner and I have been using the Vail post office for years.We actually look forward to seeing Maggie and Andrew which is almost every day (We have an online business)It's a place where if they're not busy we can sit and kibbutz about life in Vail, or in general. Rural feel with professional attention. Great job you two !!!
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July 2023 by Liam Shaughnessy
About the nastiest most obnoxious crew. Particularly one individual who is quite rude and seems most likely to goin postal
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July 2023 by Valerie S.
Moved from out of state in September of 2021 and started getting mail here via a PO BOX. Since coming here, I no longer dread going to the post office. This is a small office in our very small town of Vail and the staff has always been friendly, helpful, and quick with their service. You are in and out in no time at all. I frequent this office because I ship a lot of items to my four grown children (3 sons are all active USAF) who live all over the globe. Thank you to the staff (a gentleman and young lady) who are always friendly.
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July 2023 by Mason Martinez (Tucson Realtor)
Great experience when I stop in, never an issue.
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May 2023 by Allen Hammonds
They are like family…that’s how I feel every time I go there.
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April 2023 by Jay V.
I have gone there a couple of times because this is the nearest post office in my place. And yeah, I thought I was the only one that got mad after delivering my packages, but after reading all these comments here, I am not alone. I own a small business and sell my handmade concrete products through Etsy. I wrap my products with two bubble wraps and two boxes and ensure it doesn't shake. Previously, I asked the guy with the beard if they could just put a fragile stamp on my boxes, and he said I should have a sticker on it, but he still put a fragile stamp because I didn't go home until I saw that he stamped on it. Then, next week I have a couple of boxes too, and I managed to put a fragile sticker on each box. And man, I wonder if their hands are too heavy that they cannot lift my 1lb box properly. The blond female and the same guy didn't care about handling the package like they didn't care about their job. And the last thing I saw was the guy dropping the box in the cart like a piece of trash. With a heavy heart, I just left the office. And today, I got an email and message from the buyer that the pots arrived broken. I handle my packages carefully and treat them like a gift to every buyer. Seeing other people just throwing it away is hard. I hope to find a better post office.
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March 2023 by Janel Thomas
I should give half of a star. Andrew the manager must have been having a bad day. He was rude and dishonest to the lady I ordered a package from.The item I ordered was returned to sender and she went to the post office herself to fix the problem. He told her if she doesn’t pay to pick up the box, it would be thrown in the trash!
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March 2023 by Paul Dickerson
I always get great service and the employees are very nice.
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January 2023 by Jacque Prater
Always great even during the busy holiday season
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August 2022 by Anna A.
Yesterday I waited on hold FOR THIRTY MINUTES with the National line to just to get the phone number for this location because they mis-delivered important certified mail to my neighbor, who returned it and notified me. Repeatedly attempted to dial the number over two hours and never once reached a human being. Called the national line again and was on the phone for 40 minutes to request that they directly connect me to a person at that location and they said they are incapable of doing so. My post office is 20 minutes from my house and with the price of gas I shouldn't be expected to have to drive 40 minutes round-trip so they will deliver my mail to me. Tried again today to reach them and am still not getting anyone to answer. There is no voicemail either, so there's nothing I can do. I am forced to waste gas and my time to go confront these morons and ask them to simply do their job.
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August 2022 by Amanda R.
Once again, this office is proving everyone needs to be fired. Including the supervisor Ben. The same guy who gave away my address drove crazy. Drive two inches from my mirror when I was parked waiting for the school bus. Called Ben and once again. He isn't gonna do anything about it nor does he care. Someone fire this guy and hire people who are good people.
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August 2022 by Tony V
Too many negative experiences with this branch the last 2-3 years. They close early sometimes which is very frustrating considering their regular hours are short already. They are often out of forms, seasonal stamps and claimed to be out of money orders the last two times I tried to get one. The last three signature required or hold packages we've received orange slips for we were never able to actually get. The new guy working there is very dismissive and doesnt care. He just blames the mail carriers or guys across the street and says "dont ever go to the USPS website to request redelivery, call us, instead". Then when that doesnt work (nobody answers the phone) and the package is returned to sender he said "It's not my fault, I'm just the guy behind the counter". There used to be nice ladies and good service, but it's been bad ever since the first covid shutdowns.
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May 2022 by Jordan Estabrook
"We aren't supplied tape" what a joke, horrible services here. Not that we have a choice.
