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July 2023 by Mariah S.
I don't know who the new guy is with the foreign accent, but he's really not that competent. Tried giving me 2 different refill dates until he finally figured it out. "Can't fill until September." Nope, try again, that's impossible.
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May 2023 by Don Carter
This is the worst Pharmacy I have ever had to deal with. These people in the Pharmacy are the rudest people I have ever delt with. I have no use for these a**holes at all. I'm transferring all my meds to a different Pharmacy.
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May 2023 by Chris B.
I don't know if CVS has a gulag system, but I get the feeling that the more difficult of CVS employees are sent to this store as punishment.I've had several different antibiotic prescriptions sent to this store after a visit to a medical facility, and each time, there's been a significant delay in getting the prescription filled: in two different cases (and for different reasons), the infection became serious -- once, to the point where the delay almost required me to be hospitalized for IV antibiotic treatment. It wasn't a matter of insurance problems, though that is what the pharmacy staff initially blamed to cause the delay.One other time, the staff changed the prescribed drug for a generic one although the doctor was very specific about the antibiotic, needed to treat a specific bacteria (which the other antibiotic was poorly suited to combat in my experience. The change of the medication required a lot of administrative posturing on the part of CVS, and once again, I was forced to wait for them to fill the prescription as written -- at considerable medical risk. It took me two days to contract my doctor, have a new prescription sent to a different pharmacy, and by that time, I risked hospitalization. Again.Worst of all, the pharmacy staff is very difficult to work with.One pharmacist made statements about veterans which I found unthinkable -- and detestable. No wonder why veterans have such significant problems getting their prescriptions filled here.Worse, the clerk who takes the prescriptions from customers asks down to people, is rude and surely. I've watched her be mean to people... seriously rude, condescending, and disrespectful. People coming to the pharmacy aren't always at their best -- and I imagine that encountering this individual must make their day even worse.I refuse to have my prescriptions filled here. In fact, I'd rather drive 35+ miles to a different pharmacy or drug store than to purchase anything at CVS.
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February 2023 by Don C.
CVS in Wickenburg AZ is the worst Pharmacy I have ever worked with. Very rude people do not want to help you at all just plain rude. I dumped them just today.
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January 2023 by Ann Keller
Purchased 4 BuschLt 30PK cans advertised discount $21.99. Hubby was charged $25.99 as clerk couldn't find our CVS member #. She also stated she couldn't scan his items, so had to call manager. My husband did not know why the manager was being called. "Manager" came & rang up purchase & by then my hubby was frustrated, didn't think to ask what price he was being charged. He left not realizing he had NOT received discounted price. He placed them into our trunk & explained to me what occurred. I reviewed receipt seeing the higher price. I immediately went back into the store with the receipt & got in line. The manager was still behind the counter & when I presented him with the problem he wouldn't even look at the receipt, though firmly stated he could not give a refund unless the items were brought back in. I told him they were in the trunk & that he was the person who ran up the items 5-10 minutes ago so I was sure he recognized the purchase of 4 30 pkgs & realized nothing was stolen. He would not budge! My hubby is 70 & I am 69; really asking us to bring 4 cartons on 30 pk cans back into the store?! We feel like customer service was terrible. And we are out $16 dollars. Not good PR on CVS part.
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December 2022 by Darlene Bowlin
I have received very rude treatment and have also been hung up on by one employee at this pharmacy!
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December 2022 by Brynt Lindsey
The pharmacy is consistently rude and not helpful.
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December 2022 by Cynthia Bolt
Pharmacist doesn’t enjoy their job and it shows , go anywhere else
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November 2022 by M Fisher
Don't expect any help from anyone! And prepare to leave your items at front without purchase because no cashiers working!And the self checkout messed up on BOTH customers ahead of me and called for attendant anyway! I left without getting what I needed. Self checkout should not replace human cashier. And I'm not on CVS payroll.
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November 2022 by Deborah M.
During the week, everyone is kind and helpful in the pharmacy department. On the weekend, the lady cashier in the pharmacy department was rude to just about everyone waiting for prescriptions. She needs to change her attitude or find another job. I wasn't even there to pick up a prescription, I was picking up vitamins. There were several elderly women and an elderly gentleman who never spoke an unkind word to her. Shameful.
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October 2022 by Joanie Finch
Very friendly, took the extra time to help figure out insurance stuff and providing me with helpful information when they weren’t required to. It’s makes all the difference when people are friendly and helpful when you’re going through it
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September 2022 by LesleyZ
Pharmacy personnel are rude. One has to line up to find out that they need to go to another part of the pharmacy to apply GoodRX discount then queue up again in a long line to pay for the medication. Pharmacy staff are very slow and poorly organized. Employee dealing with retrieving filled prescriptions had no voice and was using cards in order to communicate with customers. She should not have been working. Not an issue for me other than she got really riled up when I had to repeat my birthdate information twice because she could not type in the information for both my husband and me quickly enough. She was exceptionally rude to me in front of a line of customers 7 or 8 deep. Never going to use this particular CVS again for my prescription needs or anything else. Avoid this place if you don't want your day marred by unpleasant interactions.
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April 2022 by Bilingualservicesllc Nelson
Nice on phone explaining OTC card,Medicare stuff
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March 2022 by chris k.
Treated very badly by the Pharmacy Tech working the window earlier this afternoon. Not sure why she was mad other than I said my phone # had changed and I gave it to the person who answered the phone last week after checking to see if they received my prescription. They still had the old # and I said that's probably why I didn't get a call or text saying my prescription was ready. She asked for the new # and pounded on the monitor entering it. I asked what the problem was and she said have a nice day in an angry tone and walked away. Why would I ever go back there?
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March 2022 by Lesley Zimmerman
Pharmacy personnel are rude. One has to line up to find out that they need to go to another part of the pharmacy to apply GoodRX discount then queue up again in a long line to pay for the medication. Pharmacy staff are very slow and poorly organized. Employee dealing with retrieving filled prescriptions had no voice and was using cards in order to communicate with customers. She should not have been working. Not an issue for me other than she got really riled up when I had to repeat my birthdate information twice because she could not type in the information for both my husband and me quickly enough. She was exceptionally rude to me in front of a line of customers 7 or 8 deep. Never going to use this particular CVS again for my prescription needs or anything else. Avoid this place if you don't want your day marred by unpleasant interactions.