The Verizon store in Willcox is highly praised for its excellent customer service and knowledgeable staff. Customers highlight the helpfulness, patience, and understanding of team members, especially mentioning employees like Shaundra, Saundra Milo, and Emmanuel. Shaundra impressed with her multitasking skills while assisting one customer and helping others, making clients feel valued and not ignored. Saundra Milo went beyond typical service, providing help that allowed a customer to complete important documents. Emmanuel consistently delivers professional and masterful service, earning repeated praise from long-time clients. The staff's dedication was evident when they stayed committed to helping a customer switch phones and transfer information despite a busy day. Customers also appreciate the store’s honesty and transparency, as seen when they secured a better deal on a Verizon Home Internet Plan, saving nearly $40 a month with unlimited service, without pressure to upgrade. Overall, the store is described as outstanding, professional, and friendly — the best Verizon experience many have had, making Willcox proud.
The young lady that helped my wife and I was Awesome! Huge help and Great multi tasker!
October 2025
Saundra Milo was incredibly helpful. Went way beyond customer service for me, she was delightful and if it weren’t for her amazing help, we wouldn’t have been able to do some very important documents. So lots of praises for her and you as well, for having her as an employee
June 2025
Our business phone totally quit working and they stuck with us until we could got through changing to a new phone and getting all the information changed over even while having a busy day he didn’t Let us down.
