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November 2023 by C Householder
We came in for a break check and found out that our rv bearings were shot before it became a really big problem. These folks are extremely knowledgeable and got the job done in just a few hours. They also repaired a few other minor items. We really appreciated the great service and attention to detail. Thank you!Service: Brakes
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October 2023 by Iishana Artra
We were driving down the 40 in the middle of nowhere at 75 when a very loud thudding started pounding our roof over and over again. We searched for the nearest RV repair shop and left a message with Outlaws saying we hoped they could help and that we would be rolling in close to 5. They called back! A VERY reassuring voice on the other end said to drive as slow as we needed to to be safe and they would be there when we got there. Sure enough, we rolled in 15 minutes before 5 and were greeted with all the help we needed in a relaxed and friendly manner. The solar panel was about 75% unglued (from the desert sun) and had been flopping around the roof. They solved it quickly and sent us on our way safe and sound. Thank you!
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October 2023 by James V.
Todd and his wife are fantastic people who genuinely care for their customers and provide quality work. We had just begun a month long trip from MI to view and camp in SW USA. Our electric Brakes had failed without warning . I called and made arrangements to have repairs made , Short story. this is a family business run by both of them. They were complete strangers to us but the events made them our friends. work was done very thoroughly and problems discussed in an easy to understand manner. They made it a priority to help us stranded strangers and fixed the problem for us to continue the trip. Long and involved story. Bottom line the repairs were made on a difficult job. They run a honest business and care about their customers.
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August 2023 by John Perry
We had a wheel bearing go out on our trailer as we were traveling through Arizona. This family-owned business took care of us in a timely manner with short notice. They got us back on the road the same day. Thank you so much.
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July 2023 by Jim M.
We were coming from Bearizona headed for the Canyon coaster in Williams, when our pickup died and we rolled to a stop. A good Samaritan gave us a short tow to Outlaws diesel repair who he said had done a quality repair for him and that they were nice people. Well even though Todd was backed up with repairs he came out to take a look at the truck. My family along with the grandkids were standing there wondering what we were going to do. Also we had dropped off our dog earlier because they are not permitted in Bearizona. Todd seeing we were stranded went and got his code reader and diagnosed the problem. Parts were needed that had to come from Phoenix,which then needed to be picked up in Flagstaff. Next we had to go get our dog which was a a sitter about 15 miles away. Shante (Todd's wife and co owner) Insisted that she would take us to get our dog and then she dropped us off at the RV park we were staying at. Two trips to Flag for parts and later the next day the truck was ready. We stayed an extra night went to the Brewery and had a great time. Our thanks to Todd and Shante for their kind help.
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June 2023 by James Lowther
We are full time and broke down. Called Outlaw Diesel. They promised us for two days they were on the road getting our parts for us. Then the asked us for the part numbers. This put us two days behind on sourcing the parts needed and we had to rearrange our reservations all down the road. Horrible experience.
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June 2023 by laura passero
Do yourself a favor & drive to Flagstaff for service. We spent an entire day of our family vacation & $1350 to not have our vehicle fixed. Afterwards we ran I to a local that told us there's a reason he only works on tourists vehicles "highway robbery".
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June 2023 by Daniel Wolff
Todd and Shantaye were very helpful, getting us squeezed into their busy schedule. Repairs were completed quickly and at less cost than the estimate. I highly recommend them if you find yourself in need of repairs.Service: Engine repair
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May 2023 by John Bushong
When my Ram diesel showed “electronic throttle service “ on the dash and wouldn’t start Todd was able to diagnose the problem as faulty batteries. Repaired and on the road again in 24 hours. Thanks Outlaws.
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May 2023 by Mike B
While staying at a local RV park I had a truck that wouldn't start because of dead batteries. Outlaw was able to come to the RV park and replace the batteries for me and get me back on the road quickly!
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May 2023 by Kello Goeller
This is the kindest shop on route 66. My truck made it here after some exhaust issues on the highway, and these guys took it in when everyone else in town was booked. They diagnosed for a traveler rate and helped me order parts to their desk for no extra charge. These guys are actually just friendly small town people who want to see travelers thrive on the road. Even the food truck guy helped me figure out my issue!! Seriously real folks with good hearts ????. Blessings to Shantay and Todd and everyone else here.
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May 2023 by Catherine S.
We made the mistake of originally going to Rocky Mountain truck repair in flagstaff for 2 fuel filters that needed replacement on our coach. We sat there for 3 hours before an employee finally got motivated and changed one of our fuel filters. They couldn't find the second. We decided to blow that taco stand and headed for Williams. Got in touch with Todd, he and his wife came to our Rv spot took all the info and snapped a couple pics of the other fuel filter needing replacement. We had a nice dinner in town, had a good night sleep and Todd had us on the road before 10am. Thank you Todd!!! You are an angel! This business gets 10 stars in my book!!!
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May 2023 by Jeffrey W.
The first day of our 30 day camping trip took a turn for the worse when the terrible conditions of I-40 broke a leaf spring on our travel trailer. Fortunately the trailer was mobile enough to drive it to Outlaw Diesel. Todd and his wife were very accommodating. Obviously I was nervous about price gouging since we were essentially stranded with no other option other than have Todd repair the trailer or repair it myself. We rolled into the shop a little after 1:00pm and Todd assured me he could repair it that day. Todd made every possible attempt to repair it that day, however, an error with the supplier caused us to get the wrong leaf spring. Knowing we were stuck over night with 4 kids, Todd pulled some strings and made our stay as easy as possible. The next morning Todd, his wife and two additional employees he called in to get us out quickly had the trailer fixed by noon. Less than 24 hour turn around! His pricing was reasonable for the repair and they even picked up a spare leaf spring for me that I bought from them in case this occurred again on the rest of our journey. Do not be worried about Outlaw Diesel and RV price gouging you just because they are the only option in town. They are fair, professional and polite and I wouldn't hesitate to use them again if (God forbid) we were ever in the same predicament again. However, I am headed to ADOT's page to leave a flaming review of the condition of I-40! Travelers beware of potholes!!!
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December 2022 by Ashley C
We called earlier today about a problem our truck was having. We were told to bring it in when we could. We brought it in at 130ish, Todd said he would get to it ASAP, most likely the next day . Welp, at 4pm (same day) we got a call to pick up the truck, all fixed. We will continue to use this shop for any repair needs. They were fast and professional. Greatly appreciated the quick turnaround!Services: General repairs & maintenance
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December 2022 by Crystal Schneider (Rouxster)
They were right near my hotel I walked over and they walked to my truck with meEven tho they didn’t have my battery n stock they got one over pronto , I mean lightning quickThey even made sure to test my alternator, which btw was fineVery nice folksA definite trip life saver !Thanks again!!Service: Battery
