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July 2020 by Josh T
At Desert Toyota of Tucson (Owned by Berge) after buying multiple vehicles over the years and having nothing positive experiences has come to a very sad end. The last vehicle that I got was great but the customer service was bad! I have never been treated so badly. The vehicle I ordered was lost. When it was found they lost one set of the keys and gave me a cheap non-Toyota key. When I asked for the genuine Toyota key they would not give me one (extra $60). This was one of many issues that I had there. I even was treated by the GM (Bob Rockov) like I was the issues not the customer service (ego issue ?). There never was any sense of responsibility or any apology. It always seemed to be someone else's fault or mine, which was very disheartening and sales 101. They even incorrectly quoted me on price of new vehicles and expected me to buy them at increased price. Yes, I did keep the emails. Desert Toyota seem to fail in every aspect of taking care of the customer. Last time I ever go there or ever recommend to anyone.I just wanted to follow up since they said "Thank you for bringing to our attention..." this is all BS for social media to look like they actually care. We did talk to the GM and he said it's all our fault that we were treated so badly. Anyway, just want to let you know I'm buying 10 plus vehicles a year from Precision Toyota! They treat me pretty good, thanks! (Oh, and I also posted this on the national Toyota page)
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December 2019 by Shane Hall
Pleasure doing business with customer
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July 2019 by bryan hugo
Not open to the public. Very cool place.
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June 2019 by Spinning Wheels Photography
This is not a public place.
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March 2019 by Brad Nowlin
Toyota Proving Grounds. Not open to the public.
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April 2017 by Steven Michel
Best place to work
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December 2016 by Nicholas Janesky
A huge benefit to the city and state, providing many jobs and revenue from a company outside the United States, also one of the safest places to work and our visit
