Desert Golf Cars sells new and used Yamaha golf cars and provides parts and service. Customers report great experiences buying both new and refurbished carts, noting the process is easier than expected and that the carts offer good overall value with benefits like warranties. The staff, including at the Youngtown location, are described as terrific, helpful, and treating people well, leading to strong recommendations. The service department receives praise for fixing problems well, often at no cost under warranty, and for being very apologetic when mistakes occur. However, there are consistent notes about communication and logistical issues. Some customers report problems with scheduling, pickup times, and a lack of updates on repair status, which can lead to frustration and delays. While these service problems are usually resolved satisfactorily, the business is acknowledged to need improvement in keeping customers informed and adhering to scheduled timelines.
