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January 2024 by Mark C.
This storage facility is the worst I have ever come across. They have terrible employees who make up their own rules and are very unprofessional. I have rented storage from many different facilities for the last 20 years but this one takes the cake! We were denied access to our belongings today because the manager said we were staying too long and accused us of smoking in the facility. The thing is we were out of town for the past couple of days and had just arrived at the facility and hadn't even entered the building yet! We asked them to show us the camera footage but they wouldn't and proceeded to call the district manager who told them to kick us off the property. So basically they are denying us access to our property. All bills are current and we just got back into town. No possible way we could have been there all day or smoked in the facility as we hadn't even entered the premises. Next step is to involve police. Stay as far away from this ridiculous business as possible!
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September 2023 by John Kolbo
Good prices! But please invest in a door bell for the facility. It would do dividends for your customer service, and I have been 0/5 with seeing an employee in the office when needing assistance.
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August 2023 by Pablo Ordonez
Its been two months since i rented a unit,so far so good,very reasonably priced for being indoors and slightly cooled,much better than an outdoors storage in this "yuma" heat.customer service is also good!!
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August 2023 by Kathleen Dietz
They've always been good people there while I used it for a year a year ago. A year later I'm using them again
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June 2023 by Erich Shrader
When there was an actual human working there it was decent. Refusal to accept cash payment in office, and credit payment over the phone only to tack on a late fee because they refuse to take payment to start with. Gate has been jacked up for nearly a year allowing anyone to go to the secure area for trailer storage. Absolute trash since new management came in.
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February 2023 by Robert Colburn
Nice small place with good people that I have met.
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January 2023 by Marie Siliezar
Ac is down quite a bit in summer. Rates seem pretty decent.
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October 2022 by American Girl
I’ve been renting here for a few months and the best part about this facility is the temp control. The office doesn’t open like their supposed to. Sunday hours are 12-4:30 but the whole facility was shut down. Several cars in the parking lot trying to access their units and no employees. Completely unprofessional and inconvenience
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June 2022 by Odizzle J
Every time I have visitations with my stuff , they never complain about the food , bedding arrangements, towels , amenities! I suppose they like it there , they’ve never cried when I came to pick them up! Not even acting out of fear . One day on a certain holiday visitation stated , such and such hour would be available for visitation, nope ! To my surprise everything was on lockdown. there were no guards ! No one to ask questions . What had happened, did the stuff take over like in orange is the new black riots. No , my stuff had no idea that I was going to visit it was a surprise visit ! Well egg all over my Face I’d say. I am just really glad they were not expecting me to be there to pick some of them up! Well Ta-Ta4 now , thanks for the huge convenience!
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June 2022 by Daniel Parks
Not a happy camper. Office is still not open after over an hour after posted opening hours. No posting for adjusted hours. Where is the clerk?
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December 2021 by Brent W.
I went there today 12/31/2021. First, I would strongly advise you against blocking people from getting to their property without proper notice. I don't think that is legal especially if it goes against a contract executed by both parties. You need an amendment to do that. If you plan to close on certain days or earlier than normal it needs to be in the contract that is signed by each tenant. This makes everyone aware of existing or changing terms. I arrived at 11:28. Some lady was locking the doors. She saw me and said good timing. I wasn't sure what she was talking about. Then, she said they close in 10 min. What? At 11:38? I asked what she was talking about, and she told me that the door had a sign on it stating they close at 12:00pm that day. She needs a watch! first of all. then I asked why I didn't receive an email. She said the signs been up for 2 weeks. Sorry! but, I don't hang out at my storage shed! Most people don't. Don't do that to people. I had very important documents to get to.
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December 2021 by Melody Flynn
Literally waited here for 2 hours and called 10 times, no answer. Had an appointment to get a storage unit. Don't waste your time.
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May 2021 by Cynthia hicks
Hours are a little odd to me but over all good service and clean. Broken bathroom is questionable! When we need to go there's not time to cram stuff away jump in the car and drive to somewhere else!!! And then come back and start over! That's a deal breaker if it happens again
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December 2020 by Sean Finley
Awesome service. Went in and the manager wasted no time to help me and also find a storage immediately!
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November 2020 by Dallas nelson
ABSOLUTELY PATHETIC. The employees go OUT OF THEIR WAY to be lazy... the bathrooms have been CLOSED for 8 months!!!!! How do you expect customers to spend hours unloading into a storage, with NO available bathrooms!?!? People had to urinate in the stairway.(Replying to below) the SCAMDEMIC has a 99% survival rate... open the bathrooms and CLEAN them... its time to grow up.
