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March 2024 by Shelly Haslam
Upon arrival, Rick Mires the store Mgr. Met us out front as we pulled in, after asking how he could help us, we took the tire out of the back of the camper. He then directed me to back into a parking stall. It was determined that the tire needed to be replaced and was under a road Hazzard warranty. While we were waiting, we witnessed several customers being greeted and their problems corrected in a very professional manner. The shop was full of vehicles waiting their turn, we witnessed Rick dealing with vendors and employees ,with great patience and care, It was obvious there were some new emp. In the shop, which Rick took great care in mentoring and helping them. Having been in the tire business for over 40 years, my husband can greatly appreciate the professionalism of a store Mgr. Rick is very much one of these. Our experience was good and we will return to this store if the need were to arise in the future.Thank you Rick!!Jim & Shelly HaslamSunnyside ut./Bouse az.
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March 2024 by Ricardo Barrios
Excellent service
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March 2024 by Tom Johnston
Thankyou Erick, answered all questions and concerns. The tires will handle any snow on our way home to Washington State
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March 2024 by G J Luke Shoup
I’ve been going to Big O Tires for service for the last decade and they have never let me down. They’re stocking. Inventory is always filled with just about every service. You could imagine I want to give a big shout out to Erick Cervantes For going above and beyond to give me a quote, and an estimated timeframe for service on another vehicle while making phone calls to request a credit line increase on my Big O Tires card which got approved on the spot. So thank you, Erick I appreciate your time and your hard work and your dedication to Big O Tires!
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March 2024 by Leticia Padilla
Very helpful staff gentleman came out and quickly checked the required tire pressure for my vehicle filled all four tires with a smile pleasant visit will come again
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March 2024 by larry robinson
I truly don’t understand why this place has a 3.9 rating. I have seen the employees explain things to customers 5+ times, offer to transport customers home and back during extended waits, and communicate complications when they come up. This may not be a family run business but the employees treat you as family. I highly recommend this location. Special thanks to Barney, Erick, and Rick!
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December 2023 by dsbmwhacker
Best price in the area for the tires I needed. They required prepayment which is acceptable prior to ordering the tires. Ordered tires at 1:00 PM...they were in store the following morning. They contacted me for a 2:00 PM appointment. They had the car in shortly after 2:00 PM.They informed me of significant wear on rear brake pads...much appreciated! (I do my own brakework)All in all a seamless, professional experience and I would definitely recommend them in the future!
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December 2023 by TinyCabinWanderer. Nomad
Great service, great folks. Got my vehicle in right at the appointment time and were done at about 40 minutes earlier than promised. Today, they took on a friend of mine's vehicle on a "moments notice" for a broken water pump. She was traveling from California on her way to Missouri. The water pump in her vehicle broke here in Yuma, and this became an "emergency" situation for her. This shop took her vehicle in and took care of her water pump so she could be back on the road! Thank you, Big 'O Tires (Erick), for taking care of my friend here!
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December 2023 by Arnold Tesch
I went in for a set of new tires. They showed me that the brake pads were very worn. I instructed them to do what was necessary. The vehicle made terrible noise after that.Two visits back and they insisted nothing was wrong. The invoice made by manager clearly states they turned the rotors. Another employee told me they never turn rotors there. i installed new pads rotors my self, if you want something done right do it yourself.
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December 2023 by Ski Boy
I made an appointment last week to have my tires (that I supplied) changed out on my side by side. The appointment was timely and professional. I called a week later to schedule another appointment and was told by the "manager" that they didn't accept appointments for side by sides because there was "no money in it for them and regular customers took president".I was told by him that I needed to drop it off and he couldn't guarantee me how long would it be to change my tires. The guy was rude and quite frankly the biggest jerk I have dealt with in a long time. Who tells a customer there is no money in it when they set the price for changing tires. They need to fire this rude #@##. I will never do business again with this store. I'll take my side by side to Albert's tire who is more than happy to change them out for me.
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December 2023 by Reggie Brown jr
Erick,Nathan,Barney & Joe at BigOTiresIn the Foothills are the Best. OutstandingCustomer Service always supportive and knowledgeable in their craft alwaysProfessional and they keep my vehicle’s inTop notch shape it is a pleasure to have them in our community. Thank you guys so muchKeep up the good work!Reggie B Yuma Az Foothills
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October 2023 by Jamie Alfonso
Very horrible customer service also there’s a younger kid in the white kid that thinks he knows everything and has this attitude towards employees when they ask him a question and also to us as we were in there. Very rude also had my tires rotated and after my car was shaking had the car checked out again by them and said they were fine took it to another shop they told me the real deal and I would never take my car back to this place. Very horrible.
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October 2023 by Matt Poston
I needed a tire checked out. That’s the reason I went to a tire shop. I couldn’t get it done because they were too busy. Looking at everything else. I understand they need to make money but they should work on the issue before they do everything else and talk to the customer, unfortunately I had a really bad experience there. Hope you guys have better luck than me.
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October 2023 by james richardson
When I called and asked if they change 19.5 motorhome tires they said yes and gave me a price. I said I would be there at 4pm because that is what they told me would be a good time. I got there and the salesman asked if I could leave it overnight. No big deal but not what was planned. He gave me a total price and sold me balancing bags that the bigger tire requires. He said he would call me in the morning when it was done. I had to call them at 2pm to even see if it was done and it was but no call was made. When I get there the price was more then the quote. The salesman quoted me the wrong bags and the right ones were $40 more. I asked the guy checking me out why they did not call me with the price difference. He said" you want me to take them out?" Wow! Super sarcastic. I think they should of ate the cost difference, but I was told they are not making any money anyway. Then he asked me if I brought in my own tires. I said yes and he make another comment under his breath. All in all the tires were put on correctly and they do a nice job. I think a little more customer service is needed though and a quote is a quote.
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October 2023 by Gordon Wells
All good as usual. Added rims a cooper LT26570r16 at III tires
