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February 2024 by Richard Lerma
Great Customer Service!
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January 2024 by Linda Reis
Car was clean counter employees were very very helpful and friendly
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January 2024 by Clifford Janzen
Phenomenal service at this location! We are very pleased with Enterprise service in general but this location is much better than most. Dropping off the vehicle was quick and easy. Josh was very friendly at the counter and then gave us a lift back to our hotel. Highest recommendation!!
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January 2024 by Elon Trump
Enterprise Ret A Car was awesome and smooth - easy pick up and they let me return it to another location. Excellent Service ! I will use them again !
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January 2024 by S P
Well, the deposits have doubled, plus. Too many hoops, because too much company fear and insecurity (with a border town).
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January 2024 by Rosemary “SquirrellSprinkles” Hewett
Friendly staff, and cozy Christmas atmosphere ?
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January 2024 by Ravier Guevara
Booked online by the enterprise app and selected a vehicle suited for family of 5 upon renting the vehicle its different model and make which is deceiving because they price the car by make and model. You will just waste time selecting cars because most of the time they will provide you a different one.
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September 2023 by Firmlyanchored
Left my work badge in vehicle which was very identifiable but several calls later was never found. So this leads me to think they threw it out instead of turning it in!
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September 2023 by Professionals Admin
I am grateful for Adrian's handling of an issue that I had with my last Enterprise rental. The car had a minor problem. First location said to go to a larger Enterprise, which I did. The next location had me come back three times and then suggested I go to a larger location an hour away. I went there 3 times because they told me it would be a better time to resolve the problem. They picked the second and third date and times for me to come back. I was past livid at the round around I was getting after the third time to get the answer of I should go to a larger Enterprise. I called Yuma airport Enterprise in the height of my rage and Adrian was skilled and professional with a solution that calmed me down by the end of the call. It required additional work on his part to resolve the issue but he did it so professionally. I would have gone to another rental company had he not because it would have been another Enterprise location that dropped the ball. Also other rental companies are all lined up there at the airport so the change would have been easy. Enterprise needs to thank him.
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September 2023 by Ben Welch
Had a little trouble with the passenger seat at first, but got it working. The staff were very courteous and willing to help.
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August 2023 by ernesto de la torre
Customer service was great they have awesome people working there I will definitely come back for there business.
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July 2023 by Steve C.
my enterprise location was 3905 south 4th ave. yuma az 85365. my rental car through my car insurance was from this location . the car had a minor problem not due to customer service but due to the person that checked the car out prior to me receiving it. bad wiper blade and a intermittent problem with remote had to at times hold it close to steering wheel to start once in a while. reported this to Angelica Galindo she rented me the car at enterprise she immediately exchanged the car for a different one. she went out of her way to accommodate us and made sure we were happy with the car we were given to rent . throughout this transaction she was professional , courteous and very compassionate to the circumstances we were going through .we had just lost a family member and was dealing with that and a hit and run from our car being damaged . her customer service was excellent and couldn't been any better. that's why this review gets 5 stars . great employees are hard to find this is one for sure .
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July 2023 by JOHN DIXON
I go here every week for the past few years...I can only drive one model and they do all they can to have it for me. For which I am most grateful. The cars are always clean and well maintained and to date I have no issues
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June 2023 by Dan O.
Unprofessional and incompetent is about all I can say. It's a shame we don't have many choices here in Lizard Spit a.k.a. Yuma.
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June 2023 by Kyle Arnett
I had phenominal experience because of Adrian at the counter. He was very helpful, called the day prior which reminded me that I was getting in later than they are open so I was picking up the following morning rather than arrival. Upon arrival, I was working so only had a short window to pick it up. Adrian had everything ready.I returned the car two days early due to a family emergency and he facilitated that. American Airlines broke down and I needed the car again, Aiden got me on the road to Phoenix where I had better travel options.I travel over half the year and use rental cars often and Aiden is, by far, the absolute best representative I have had. With a personal illness and family emergency, he made my travel smoother and my day easier.As for the rest of the enterprise experience in Yuma... the cars are right at the terminal, easy in, easy out!
