FedEx Ground has received mixed reviews from customers. Many appreciate the early delivery of packages, although some have faced issues with the need for signatures, requiring them to pick up items in person. Customer service, especially over the phone, has been criticized for being lacking in knowledge and support. However, there are positive mentions of staff at specific locations, like the Yuma facility, where individuals like Jean and Jose provided excellent assistance, helping customers with their needs and resolving issues. Some customers experienced misunderstandings regarding deliveries, but overall, FedEx Ground has been seen as mostly reliable, despite room for improvement in customer service.
Normally packages arrive on time, recently purchased two axles. They lost 2 axles....
May 2024
I can't speak for the rest of the area's FedEx deliveres. BUT HERE IN THE FOOTHILLS, YUMA AZ., the drivers are LAZY. Instead of bringing the envelopes/packages to the front door, they leave them just over the 30inch fence.. Which is invite for theifs/squatters/ dishonest people.
February 2024
Package from Amazon was sent FedEx to FedX ground when it got to my town.Noticed the package tracking wasn't moving so I called customer service. Super helpfulIn locating
