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January 2024 by Barry Timm
Bad experience with lead sales guy, who refused to supply me the promised 2nd key on the 2021 Buick Envision that was promised to me.I am happy with the car. Not happy with this dealership.Will not need back.
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January 2024 by Lana Geurts
The staff was so friendly and helpful. I am from out of town and needed a part for my vehicle. They kept very clear communication throughout the process and did a great job. Pepe the shuttle driver was really friendly and Christian the service advisor was a great help and friendly. I would recommend Chapman’s any day. Thank you
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December 2023 by Dave Curley
This was 1st time in 20 years that I've been in the store, 1st time I've owned a Dodge, I was greater by Eros before I had gotten out of the car, I was there for an oil change on my 22 Challenger and to get valves sensors checked under warranty -- I was surprised when I got a call around noontime that all was good, they had checked the valve sensors and all was good and the oil change was all done, so I went down and paid my invoice and went out to the car and seen they had washed it and she was all pretty and ready to go. The visit I had was stress free and painless and I don't think there is anything they could have done to make it any better short of paying my invoice, since the car is still under warranty and considering the 1st experience I had was so easy & stress free I will be taking my car into this dealership for anything that my car may need, since Alexander stores are one of my customers they would rather take my car into them but I had told them no thanks my challenger still has warranty and I will be taking it to you guys as long as I have this car. ----- Great Job Guys
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December 2023 by Charles Wilson
Took my 2020 RAM to the service center due to a malfunctioning backup camera. I spoke with Christian, who let me know the mechnics identified an exhaust leak affecting my wiring harness. When Christian was gone for the day, I spoke with the service manager, Ken. The entire team demonstrated professionalism, keeping me informed throughout the repair process. They successfully coordinated with my warranty provider to cover the damages. Excellent work, and I appreciate it!
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November 2023 by Karen Burnham
We are travelling and had problems with our jeep that we were towing. I called ahead to make an appointment and told them what i thought the problem was and what the fix could be. They listened to me, did some research and fixed the problem without trying to upsell me. I have had really bad experiences with the dealership in Canada. This was a very refreshing change. Great service and highly recommend them. Our service advisor was Christian.
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November 2023 by Michael Bensen (Mike)
Recently took my 2023 Jeep Grand Cherokee 4xe to Chapman for warranty work and I can't say enough about Daniel in the Service Department. Daniel exceeded my expectations during a 3 week warranty repair. He handled my "wants" proactively and kept me updated regularly during the repair proccess. Great job by his colleagues as well when he was not available.
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October 2023 by Cecilia Prince
Eros Osborn was an awesome point of contact. He made me feel comfortable and confident bringing my husband's truck for an oil change, as I had never been there before, only Chapman Chevrolet for my Corvette. He is an exemplary employee and an asset to Chapman Dodge. Thank you for a stress free experience.
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October 2023 by Jason Edwards
This place is awesome , the customer service is top notch. Ryan my service advisor kept me up to date on everything that was going on while my Jeep Gladiator was being repaired. I would recommend them to anyone that needs their Jeep serviced or repaired.
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October 2023 by Eric P.
unfortunately, this is the only Dodge dealer in Yuma. On more than one occasion we were misinformed about parts, and their availability. They are unorganized and unprofessional. I can't speak to their sales department. But when it comes to service... Find another dealer. Even if you have to travel.
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October 2023 by Jose Gonzales Castaneda
All the personnel from Chapman Dodge we’re very friendly and made my purchase go super easy. They offer me a fair deal thats why I encouraged myself to trade in my old car.Thanks Heriberto as always and thanks to all the personnel for the great experience.
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October 2023 by J. E.
Excellent customer service! My service advisor Ryan was awsome kept me updated on everything that was going on while my Jeep was being fixed. I would recommend them to anyone needing service or repair work done
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October 2023 by Renee Clark Coaching
Best dealership in Yuma. The staff is amazing. It's like visiting a luxury resort they treat you so well. The service department is on their A game every single time we come in to get our cars serviced. We bought both our cars from here. We only service at this location. The service manager is so well skilled and customer focused. They have the BEST team.
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September 2023 by Edward B.
Very great service and very fast as well very little waiting will definitely bring my truck back. Five stars
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September 2023 by Don DebyahJr
These guys secured my financing at a good rate and term after my bank wanted to change the terms of the loan they gave me. 2016 Ram Sport . After purchase communication needs work tho
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August 2023 by Andrew Clarke
Great service department(Thank you, Ryan Meister)!Great salesperson(Thank you, Alex Mendoza)!Great support-team(Thank you, front office staff and reception)!I purchased my vehicle here a year ago, August 2022. It was one of the easiest car purchases that I've ever had in life.I brought my vehicle back (August 2023) for regular maintenance, and they always are punctual, professional, clean, and courteous.Awesome dealership! Thank you!!!
