-
June 2024 by Matt
Shoes didn't last but 2 days, they took them back. But I don't think I will go back, I need my shoes to be comfortable and last the hot outside elements.
-
May 2024 by kenny whitmire
Don't warranty their products per manufacturer policy very rude and disrespectful. Had the manufacturer on the phone trying to explain to her the return policy per there product and the lady didn't want to hear it. So my advice is avoid this store and also avoid her husband store Planet X same experience at this place also.
-
May 2024 by Maureen York
Great to have a locally owned shoe/athletic store so handy. And for me, a real bonus because they carry a good selection of shoes for my narrow feet! The staff is knowledgeable, friendly and always helpful. Recommend
-
May 2024 by Shane Murphy
Should have trusted the bad reviews! Here is the experience I had shopping at Foothills Shoes. Went in and said that several guys had gotten Ariat boots from here and recommended them to me. I described the type of work I do in a dusty factory walking countless miles on concrete and kicking wooden brake chocks constantly. They said the Ariats would be good but the redwings would be better. I bought the Redwings for $220 as you can see. I wore them for 2 days. They were super uncomfortable and heavy on my feet. Agonizing to work in. On the second day they got this tear in the leather. The second DAY. So I went back in and explained my situation. I was told that they could help me if there was a factory defect and there probably was if the leather ripped like that but I would have to talk to Deb the owner. Ok. I went back 2 more times until I could catch up with Deb. In the meantime I called Redwing and was told by them that they have a 30 day comfort guarantee and I could bring them to where I purchased them and get a one time refund no questions asked regardless of the condition of the boots. What a relief right? Wrong. I finally went in while Deb was working and she was actually the same person who sold them to me. Oh good! Well when I let her know what Redwing told me she said "we don't honor that," verbatim and sent me packing. So now I still need work boots and I'm eating a $220 loss. I want to cry that's like half a week of hard work. I always like to support local but now I'm thinking I would have been better buying online where at least they have a return policy. The owner's response to me was "Sounds like a horrible store keep posting!"
-
May 2024 by Angela C Rosenquist Boyer
Don't warranty the products. I feel like they buy rejects and sells them at same full price. Customer service stinks.
-
May 2024 by Robin Lemmon
I went in was trying on some shoes. The clerk was extremely rude so I walked out without purchasing anything won’t be back.
-
May 2024 by Tim C
Great until they got my money. Would not take care of issue with shoes once they got my money. Will never step foot in there again. Worst customer care once got your money. Gave one star because clerk was a sweetie.
-
April 2024 by June Hendrickson
My experience was that online it showed they sold the brand of shoes I was looking for, drove about 7 miles to get there and be told they no longer carry the brand of shoe I wanted.
-
April 2024 by Doug olmstead
Long wait for service.... Busy store with one employee the day I was there (Thursday). I was thinking I'm not buying a $200 pair of sneakers today. Ended up leaving.Drove over to 5 sports, got pr off the discount rack -- Assics for $30. The clerk kept checking on me periodically.
-
March 2024 by toni shaw
Worst experience Ive ever had in a retail store. Not just that the inventory was limited and unimpressive but the staff was unspeakably rude and not interested in helping. The young man was so unkempt he looked like he lives on the streets turned out to be the owners son who didnt know much and couldnt be bothered to listen. His mother wasnt any more helpful and they both left me unattended though there was noone else in the store. So, the question is.... how do they stay in business? Like mother like son... At least they could clean him up and put some decent clothes on him.
-
March 2024 by Linda Abrey
Prices are spendy.
-
March 2024 by John Perry
I was able to find the exact shoe I needed in stock the last four stores advertised the item but didn’t have any.
-
March 2024 by Murray M.
Good selection but prices very high. Didn't carry the sneakers I like called Ons. Hope they carry Ons in the future
-
February 2024 by mr Gutierrez
DO NOT COME HEREBoots were just purchased fit just a little big, I wanted to trade in for a size downHave tags and receipts.Boots are practically unworn to the eyeBut she let that get to her head.Debbie or debborah answeredWhat a B!tchDidnt resolve the issue and hung up the phone on me to attend “swarm of people” inside the store.Stick to purchasing online since they have a more comprehensive refund policy especially on $200+ bootsI usually support local vendors and stores but they have to take the totality of the situation into considerationBoots were practically newBut they just refused to helpSticking to buying online and referred friends elsewhere
-
February 2024 by YOSHi_MOTO
DO NOT COME HEREBoots were just purchased fit just a little big, I wanted to trade in for a size downHave tags and receipts.Didnt resolve the issue and hung up the phone on me to attend “swarm of people” inside the store.Stick to purchasing online since they have a more comprehensive refund policy especially on $200+ boots
