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October 2023 by Laura B.
These men who work here were kind and patient with us and what we needed. I dealt with Eric a nice respectful young man. Ramon drove me back and forth. They all did a find job, I highly recommend them.
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July 2023 by Natalie A.
Daniel was very helpful! I stopped by late afternoon, because my A/C stopped working and I had to drive a 21/2 hrs to get home. Daniel went out of his way to look at my my A/C unit and was able to get it working for me! He saved me and my Granddaughter from driving in the scorching heat for 2 1/2 hrs! We appreciate you! Thank you so much!!! :)
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June 2023 by Joyce R.
Shady service. I bought my 22 Accord here and they were really quick with responding. They installed the GPS alarm and it goes off inside the cabin for 2 minutes anytime there's a loud noise. I showed the the video where it went off when the car wash vacuum set it off. Granted hands free phone conversations have set it off as well. But the worst of all is that when I took it in for an oil change they took it for a Joy ride to get lunch. I'm not ok with that. There's no need nor valid excuse to road check my vehicle for an oil change. NOT OK!!!
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February 2023 by Bryan C.
Bought a new Honda civic in 2022 with salesman Joel. He wasn't very knowledgeable when explaining the vehicle to me but I was already sold cause I have done my own research prior to my visit. He took forever during the sales process and never followed up with me after purchasing the vehicle. Would not recommend this dealership to anyone.
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February 2023 by Oscar Martinez
Service writer was very personable, quickly taken care of. Was concerned with our family showing respect and remembering them.When questioned about the process he was very knowledgeable.
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February 2023 by Ramon Aparicio
Went in for an oil change, tire rotation, and suspension lube. I notice my tires never got rotated. Now im thinking they never lubed the suspension or changed the oil on my vehicle. Total negligance.
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February 2023 by George H.
More often then it is a quick and easy task to get a oil change at a Honda dealership 45 minutes to a hour tops .Honda of Yuma was a three hour wait with a appointment. Probably won't be back can't stand it when my time is wasted.
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November 2022 by Eric LaJuene
I get my Honda maintenance done in 2 places. 1 in Saratoga Springs NY and 1 here in Yuma Arizona. Both do great work and are very reliable and fast.
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November 2022 by Jose Teposte
Attendant was polite courteous and respectful.
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October 2022 by Luis Cebreros
Very good experience there. Excellent customer service. I went in to buy one car and ended up buying 2.
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September 2022 by Mea FLO
Yuma Honda is a wonderful place to service your Honda. Anthony is the Service Manager who runs a well-oiled service center. His oversight of the department results in smooth intake, proper maintenance and short wait times. I just had my transmission replaced. It was a big job and very costly. My Fit is worth the expense. Alfredo my service writer made many accommodations for me to ensure my reolacement was warranted and im excellent condition. I have been a Yuma Honda customer for 7 years. I am always satisfied with the level of service and professionalism my local dealership has to offer.
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August 2022 by Mock A.
On August 22, 2022, I brought my recently purchased 2016 Honda CR-V in for new brakes, rear windshield wiper repair, plus all the 90K mile maintenance services. The total bill was $1825.67. After returning home I found that the oil life gauge had not been reset, the service light was on and there was a half-full water bottle in the console. A few days later I discovered that I could not use my audio system because it required a code [it was working fine before it was serviced]. The code is not in the glove compartment or anywhere I can see. Also, I had asked Eric to disconnect the key fob 'beeper' as it was beeping after just one press of the button as well as whenever the driver door was opened. This was not done. When there is carelessness about the small details it makes me wonder how carefully the important items were performed [or even if they were performed at all!]. The personnel were polite and the van driver was great. But I'm disappointed in my experience overall and would not recommend this shop.
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July 2022 by Rebecca P.
I've been to 5 Honda dealerships in 3 states, I have always taken my Honda to a Honda, and I have never had as much trouble as I've had with Yuma Honda. I have always trusted the service I've received everywhere else, but these guys have cheated me multiple times. When I first arrived in Yuma they recommended that the most urgent thing I should do is have my timing belt replaced, based on my milage. I did not remember if I had had it done, because all of this is completely not my area of expertise. I pay Honda to know if I have had it done, that's why I always take it to a Honda so that it can be in their records. Yuma Honda claims they do not have records in their system of work I've had done at other Hondas. So I paid them $1500 to do the timing belt and now I've finally had the chance to organize old files and I see that I had had my timing belt replaced ONE YEAR prior to that in New Mexico. Of course I am super irritated with myself for not knowing this or remembering it, but also when Yuma Honda claims they don't have a record of other Honda work, this is not true. A Honda dealer in the Seattle area told me there is a record, they just have to do some extra research/digging. The last time I took my Civic in, I had a small crack on my windshield which has been there for 4 years. For 4 years the crack has stayed small, because I stopped it with some windshield glue. When I picked up my car from servicing, the crack is now extended up the entire windshield. I know it is not "the heat" that caused it to crack, since I've lived in Yuma for 3 years and the crack never grew. My car was in their shop for one day and somehow they cracked it. I now have to get it replaced since it is no longer under the legal limit of crack sizes. I sometimes feel when I take it in to get one problem fixed, mysteriously a new problem appears after they've serviced it. On the same visit, when I picked up the car I noticed a small rattling noise that had not existed before. After a couple days driving around with this noise, I happened to notice that my front hood was not closed! I paid them almost $2000 to work on my car and they cracked my windshield and didn't even close the hood. It could have flown up and I could have crashed or caused other people to crash on the highway. Every now and then my front parking light and sometimes headlight goes out. Then it comes back on. Then it goes out again. Three times I have taken it in to have it looked it. "There's a loose connection," they tell me. Fix the connection. That's what I'm asking them to do. Instead, they've replaced the bulb twice, at $65 a pop. One time, the guy reached his hand in, "jiggled" the connection and it turned on. That's how he "fixed" it. Then a month later I was driving on a dark windy road at night in the rain and realized the headlight was out again. I could have gotten in a fatal car crash that night because they told me they fixed the problem and didn't. I don't know how they can have a clean conscience when they are taking money from a lady who makes far far less than they do, and endangering her life. Another time, I was hearing a noise on my passenger side. They said they would contact me by noon. At 3 still no word. I called them. They told me they couldn't hear the noise, and it took them until 5pm to finally hear it, so that I had to leave my car overnight. Finally they discovered it was a cracked manifold and it would cost over $1500 to have it fixed. When I had multiple friends drive with me and listen to it, they told me they thought it was simply a wheel bearing. I went back and asked them to fix the wheel bearing. Lo and behold, the sound went away! It was a less than $300 fix and they almost cheated an extra thousand dollars from me. Every time I tell my guy friends about the work Yuma Honda did, they tell me I overpaid by a long shot. I have always been willing to pay extra to have peace of mind, knowing that my Honda is in the b
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May 2022 by Charley The bear
Went to look at new civics since they had a redesign. Just looking to see if it was worth buying one as a first car for my kid. Something that will be reliable even through college years. Sales people were pushy and wanted me to give them a $500 refundable deposit to order a new civic. I was just there to look. That's it.
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May 2022 by Isabel “Jacki” Manning
The best service department! Thank you Erich Soto! I will only go to Honda!