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March 2024 by Chris B.
I recently purchased a couch and end tables from this furniture store, and I couldn't be happier with my experience. The selection was on point, the staff was helpful and knowledgeable, and the quality of the furniture exceeded my expectations. The delivery process was smooth, making it an overall great shopping experience. I recommend this store for anyone in search of a buying experience without the aggressive sales pitches you'll receive from some of the other local competitors.
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March 2024 by Karin P.
Love this place! I split time between AZ and CA for work and will only shop here when I need furniture. I have purchased a bedroom set as well as a dining room table and have excellent experiences both times. Customer service has been excellent, plus friendly employees! I will be back!
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January 2024 by Richard V.
Caroline and Robert (service department) are excellent people to work with. I needed a repair on a Lay-Z-Boy recliner and the service was excellent. Friendly, knowledgeable, and professional service is what we expect and that is exactly what I received. Thank you to the team and Houston and Ashley.
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November 2023 by Richard B.
Beware be very aware. Once they sell you something and have your money, they do not give a crap about when your furniture comes in or who to talk to about it no one cares. They're they have their money and they have their commission and that's the end of the story you'll get the furniture sometime within 4 to 8 months. It is such a horrible situation and no one wants to talk to you about it. There is zero customer service, but they can get away with it because they have a fake going out of business sale every single year for the past 20 years that I've lived here and they are just like so many businesses that really don't care as long as you have cash upfront
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October 2023 by Mark R
Wasn’t happy from the start, Had an issue with the full size couch would not fit, ask them to please take it back, and I would get a love set instead. Nope can’t do that, then was a hazel on the take back restocking, bought over 10,000 worth of furniture. Bought the warranty on the Lazy Boys.A year before warranty was out, tried to get two chairs fix, no luck, call them for help, was told they are a third party and they couldn’t do anything, I ask do you make money when you sell the warranty, yes was the answer. I went to phoenix to replace the chairs, the price was considerably lower. Will never buy at Houston’s….
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October 2023 by Kalene Clancy
We have been looking for new living room furniture for the past year. Today, we were referred to Houston’s and worked with Caroline who was ABSOLUTELY AMAZING!!! She was patient and listened to what we wanted/needed and made it happen. Thank you Caroline!
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October 2023 by Jennifer Stockbridge
I highly highly recommend Houston’s Yuma Furniture! Albert & Caroline are the absolute best! They helped me furnish my entire home and made is so stress free! Their attention to detail and helping me choose each item to cater to my wants was amazing, not to mention making sure I got the very best pricing on everything!THANK YOU SO MUCH I can’t wait to see it allI’ll be sure to post pics once I do!
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September 2023 by John Arnold
Purchased an expensive sectional sofa with 3 recliners and hide a bed. Was not happy with the items it was not up to Lazy Boys standards. Complained and after some miscommunications our sales person/design consultant went to bat for us and worked hard rectifying all the issues including replacement of the first purchase with another product. The sales/design consultant; Caroline Dempsey, is an exceptional person to work with and is customer service driven. I highly recommended Houston Yuma Furniture and will shop there in the future.
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September 2023 by Alejandra Flores
Best service ever from Carolina and Isaac in the Yuma Store. Everything we need and more. Great team to assist us with decorations and Ideas to get everything ready in our home!!
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September 2023 by Vicki Kleist
Couldn't be happier with our purchase. Thank-you Caroline and Jesus! Excellent delivery also! Will highly recommend Houston Furniture.
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August 2023 by Bydream Inc.
Ordered my furniture right before I moved in, had it here way before I expected. Arrived with no issues and everything looks great. I wanted to say thank you to Caroline. Her expertise and attention to detail helped me so much and made me really confident about my purchases. Shoutout to Victor Moreno, Misael and Oscar for doing a great job on my delivery.
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August 2023 by Judith Bouchier
Buyers Beware! Their Warranty is not worth a dime! Their Service guy came and told me the “dents” in the mattress were not deep enough. Has to be 1-3” deep. Are you joking?? It would trashed.I paid for the high end Beauty Rest firm. Buyer’s Remorse here….Additionally, if by some miracle, you were getting a new mattress,It takes 20 weeks!!! This family owned business is doomed.
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August 2023 by Ana Hinojoza
We purchased a sectional at the Ave B location, Albert assisted us with the purchase everything went great. Upon arrival the couches were dropped off when we opened it one of the pieces had 2 little scratches and it looked worn, I left a message at the store. Albert called me back right away to help me with the issue and informed me that a new piece was ordered to replace the one with the scratches. Albert provided excellent service.
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August 2023 by Francisco Vasquez
I was very pleased with the service. Staff and management worked together to make sure I was happy with my purchases. Thank you.
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August 2023 by Anne-Heather
Albert gives such great customer service! I was looking for several different pieces to fit some odd spaces so I was kind of dreading finding all the 'just right' items. He helped us choose the right main piece for out aesthetic and needs, and also carefully measured the smaller pieces for us so we'd know exactly where things could go! I couldn't recommend him more; he was helpful, knowledgeable, and not pushy in any way like some sales people at other furniture stores have a reputation for. He gave us plenty of space to browse but was always available for questions. Quality furniture? Go to Houston's. Good salesman? Ask for Albert. We are happy we did =)
