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February 2024 by bianca altamirano
Love this location
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December 2023 by Laurel Adair
Great selections and prices. Clothes for kids are on their height level for kids to learn how to find their size and make their own choices.
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June 2023 by Cassandra Goss
Had a really bad experience here on 05/09/2023 at about 6:15 pm. I went in for an online pickup right after work. I had ordered two shirts but when I got home, I only had one shirt. I called them immediately and they told me to come in so they can fix that. When I got there, I was greeted by the manager Penny (this was about 7:15 or 7:30 pm 05/09/2023). She says it said scanned on my bag and that it must have been in there. I assured her that it wasn’t there. I had even gone as far as to look through my trunk before calling them. She said she would go check in the back and that she would be right with me. When she came back, she had the missing shirt. She told me that she called the previous manager that put my order together and that she said she knew for a fact it had been put it in my bag. She said she would honor it this one time all while insinuating I was a thief or looking to get something out of them. She was very rude so I told her I didn’t want my shirts anymore especially after being treated like that. She then pushed the bags towards me and said something along the lines of “No you’re going to take it” and “Next time check your bag before leaving.” I do agree, I should’ve checked my bag before leaving but it didn’t cross my mind considering I’m a very frequent shopper there and never had an issue with online pickups. One thing I will not stand for is being called a liar and a thief. That is a poor judgment on my character and did not deserve to get treated like that. My husband later called to clear things up and Penny asked if we wanted anything. I find that insulting because we are simply bringing light to an issue and she still thinks we want something out of this. All we want is for you guys to do better.
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May 2023 by Zeego
Had a really bad experience here on 05/09/2023 at about 6:15 pm. I went in for an online pickup right after work. I had ordered two shirts but when I got home, I only had one shirt. I called them immediately and they told me to come in so they can fix that. When I got there, I was greeted by the manager Penny (this was about 7:15 or 7:30 pm 05/09/2023). She says it said scanned on my bag and that it must have been in there. I assured her that it wasn’t there. I had even gone as far as to look through my trunk before calling them. She said she would go check in the back and that she would be right with me. When she came back, she had the missing shirt. She told me that she called the previous manager that put my order together and that she said she knew for a fact it had been put it in my bag. She said she would honor it this one time all while insinuating I was a thief or looking to get something out of them. She was very rude so I told her I didn’t want my shirts anymore especially after being treated like that. She then pushed the bags towards me and said something along the lines of “No you’re going to take it” and “Next time check your bag before leaving.” I do agree, I should’ve checked my bag before leaving but it didn’t cross my mind considering I’m a very frequent shopper there and never had an issue with online pickups. One thing I will not stand for is being called a liar and a thief. That is a poor judgment on my character and did not deserve to get treated like that. My husband later called to clear things up and Penny asked if we wanted anything. I find that insulting because we are simply bringing light to an issue and she still thinks we want something out of this. All we want is for you guys to do better.
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May 2023 by Emma Moser
A very nice store to shop at, such a variety of clothes for my teenage girls.
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April 2023 by Ana Scott
Very friendly and they helped you to find what you need
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February 2023 by Edward Venti
The staff was nice, access was easy and I received help to use fitting rooms. I think they could improve their on the way they organize the sections, specially the on sale section.
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January 2023 by Jenn Kircher
I needed to pick up some pants for an upcoming trip. It was quick, easy, and inexpensive
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August 2022 by Raffaella O.
..Bad selection, no petitt sizes, no maternity stuff and one particular associate is absolutely rude and nasty! Not sure what is her name... I believe she is the only old lady who works there! I'm not sure when I will be back there again.. Probably never to Yuma store.. She makes my shopping experience unpleasant! Its unfortunate to deny military discount to the wife of the US army veteran.. Especially when store is offering military discount! I usually buy a lot there for my kids and my husband and even for myself.. Old Navy as a brand offering very practical and inexpenaive clothes. But everytime at checkout she refusing me my military discount, even if I have doublicate copy of my husband's Veteran's ID that was sent to me as his wife from Department of Veterans Affair... ! Few times because of her my husband had to drive to be present .. Because it makes sense to use the discount if they offer and like I have mentioned before, I usually buy a lot and its truly adds up..! At my last visit when I was checking out with other associate, that older lady actually saw me at the register and walked all the way to register, whispered something to an associates ear and walked away... Then after when I showed my husband's military ID and my ID since we have same last name, the young girl/associate, with shy and apologetic voice say that my husband has to be present to get the discount! This time I only had few items for my son and my daughter, and I was ready even to purchase it without discount... But since she walked all the way to the register and whispered something to my cashier... I told the girl that I am refusing to purchasing anything and I just walked away... I m so.disappointed in the Yuma store just because of that one particular individual....its not about money at all... It is about principles, respect, customer service! Just very unfortunate! ..Bad selection, no petitt sizes, no maternity stuff and one particular associate is absolutely rude and nasty! Not sure what is her name... I believe she is the only old lady who works there! I'm not sure when I will be back there again.. Probably never to Yuma store.. She makes my shopping experience unpleasant! Its unfortunate to deny military discount to the wife of the US army veteran.. Especially when store is offering military discount! I usually buy a lot there for my kids and my husband and even for myself.. Old Navy as a brand offering very practical and inexpenaive clothes. But everytime at checkout she refusing me my military discount, even if I have doublicate copy of my husband's Veteran's ID that was sent to me as his wife from Department of Veterans Affair... ! Few times because of her my husband had to drive to be present .. Because it makes sense to use the discount if they offer and like I have mentioned before, I usually buy a lot and its truly adds up..! At my last visit when I was checking out with other associate, that older lady actually saw me at the register and walked all the way to register, whispered something to an associate's ear and walked away... Then after when I showed my husband's military ID and my ID since we have same last name, the young girl/associate, with shy and apologetic voice said that my husband has to be present to get the discount! This time I only had few items for my son and my daughter, and I was ready even to purchase it without discount... But since she walked all the way to the register and whispered something to my cashier... , I told the girl that I am refusing to purchase anything and I just walked away... I m so disappointed in the Yuma store just because of that one particular individual....its not about money at all... It is about principles, respect, customer service! Just very unfortunate!
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July 2022 by Roseanna Cordova
In the heat of Yuma AND I found a sweater for the FREEZING indoor refrigerated air my husband likes.
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July 2022 by Sharon Harrison
Got gift card for a birthday gift. Cashier was friendly.
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June 2022 by Linda Enz
Great store. Awesome selection of women's plus sizes that many of the Old Navy stores don't carry. Limited men's selection. Sales associates were very helpful and friendly. Glad we took the time stopped in.
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June 2022 by Juana Pena
Great prices and Sally is the nicest.
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June 2022 by Annabelle V.
Thanks Old Navy for always making me look amazing Great sales and curbside pickup available
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April 2022 by Annabelle Veatch
Thanks Old Navy for always making me look amazing ? Great sales ? and curbside pickup available ?