-
January 2024 by Linda A.
If this company had a Mission Statement it would say "If you don't like it take your business elsewhere". Gracie was extremely rude and condescending to my husband and I. The owner is no better, she just stood there and let her employee talk to us in an unprofessional manner. Gracie told my husband that if he didn't like it, he could take his business elsewhere. We could not pick up our package because they had not processed it yet. When we went back to get it, they told us we could not have our packages shipped there anymore. We are senior citizens, never raised our voices, were not rude. I just told her if she had told us from the beginning, we would have waited a day to come get our package instead of 3 trips and 1 phone call.
-
October 2023 by Toby T.
Unreliable hours, Unreliable delivery - multiple items shipped to Mexico instead of my PMB Unreliable delivery - if sender omits PMB they will return as undeliverable Frequently unfriendly staff UPS Store on Fortuna Road is MUCH better choice
-
July 2023 by Enrique Mora Jr
Terrible customer service both in person and on the phone. Dropped off taxes for prep at the beginning of April. We were told they would be done on time. I have called multiple times and still nothing. It has been three months and she still hasn’t completed our tax returns. We will never use this service again.
-
July 2023 by Chris Haney
ATTENTION FELLOW MILITARY FOLKS!!!On June 19, 2023 (Monday), we went to return a U-Haul trailer to this place, but they were closed. We did drop it off in their lot and came back the following day to complete the return at precisely 0800 when they opened. The kind gentleman opened the place and we approached the counter to return the trailer. Then, an older woman came out and asked how she could help us, to which we replied we would like to return a trailer. She said “which one” to which I replied with the trailer number. She then says with some major attitude “which one”, to which again I say the trailer number. She then says “which one” rudely, so I told her “come outside and I’ll show ya”. At that point, the transaction turned south because this lady clearly thinks it’s ok to treat people like garbage, and I wouldn’t put up with it.Recommended corrective action:The lady could have politely asked “please show me which trailer you’re returning”, and this transaction would’ve went smoothly. Instead, she was downright rude. I see from other reviews of this place that there is a lady who works at the place who is rude and condescending. My guess is I must have been dealing with the lady with the terrible reviews.If you want to have a bad day, I highly recommend going into Packrats’ Mail-N-More!
-
June 2023 by Chris H.
ATTENTION FELLOW MILITARY FOLKS!!! On June 19, 2023 (Monday), we went to return a U-Haul trailer to this place, but they were closed. We did drop it off in their lot and came back the following day to complete the return at precisely 0800 when they opened. The kind gentleman opened the place and we approached the counter to return the trailer. Then, an older woman came out and asked how she could help us, to which we replied we would like to return a trailer. She said "which one" to which I replied with the trailer number. She then says with some major attitude "which one", to which again I say the trailer number. She then says "which one" rudely, so I told her "come outside and I'll show ya". At that point, the transaction turned south because this lady clearly thinks it's ok to treat people like garbage, and I wouldn't put up with it. Recommended corrective action: The lady could have politely asked "please show me which trailer you're returning", and this transaction would've went smoothly. Instead, she was downright rude. I see from other reviews of this place that there is a lady who works at the place who is rude and condescending. My guess is I must have been dealing with the lady with the terrible reviews. If you want to have a bad day, I highly recommend going into Packrats' Mail-N-More!
-
May 2023 by Dallas Farrah
The woman on the phone was EXTREMELY CONDESCENDING and hostile, just asking if they accept FedEx QR codes for a return…. Geez sorry to bother you…. Check your attitude grandma.
-
May 2023 by Dallas N
The woman on the phone was EXTREMELY CONDESCENDING and hostile, just asking if they accept FedEx QR codes for a return…. Geez sorry to bother you…. Check your attitude grandma.
-
April 2023 by Susan Arthur
Owners are stand-up people! I love this family owned & run business. They remind me of what customer service used to be like back in the day. They take great care of my mail and always remember me. Yes, you'll pay a little more to not stand in line at post office but remember, this is a business, this is how they make their living. I support local!
-
March 2023 by Lena H
Girl was rude and condescending. When I asked politely for her to speak kinder to us, she dropped everything and ran in crying to mommy? The boss? Mommy and/or boss came out and said she's not condescending, she doesn't feel good. I explained not feeling good is no excuse to be rude. She didn't agree. We took our business elsewhere (with much better results in the long run.)
-
March 2023 by Candace Cravalho
DO NOT use this service. We found out they had been disposing of our packages. When we asked why, the woman on the phone got hostile with us. She said we've called so many times and are on a "do not receive" list... we had never called them before today. We will be filing a complaint with the BBB as well.
-
January 2023 by Camree Smith
This place is so much better than the post office! I am impressed at their customer service! Shipped something to Ohio and she never got it so I talked to these guys, the people I mailed it with, and they were easily able to figure out the issue (it got stuck in Phoenix) and resolve it! They go above and beyond to help their customers!
-
September 2022 by Oliver S (23GT.net)
The U-Haul dispatcher screwed up and sent me to a different place when they weren’t even open but thankfully Packrats had the car trailer I needed that day. Their customer service was excellent too. I’ve had plenty of experience with U-Haul trailers before so I know my way around them but the lady at Packrats made absolutely sure everything was hooked up correctly, that I had all my documents and answered my questions about returning it after hours clearly and efficiently. A far cry from a lot of U-Haul franchise places that don’t even do the required minimum.
-
September 2022 by Ron
Great place. Very friendly and customer oriented. They’ll make a box for just about anything and the price is right!
-
June 2022 by Tammy S.
Always, always friendly! I like to deal with local people and they are a great example of customer service done right! I have been using their various services, at reasonable prices, for over 20 years and still find that they are the best around! Thanks Ladies for always being there!
-
June 2022 by Terri Wade
always greeted. very friendly. very helpful.since I've discovered this place I don't use the Post Office.
