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February 2024 by Erlinda Ochoa
The guy who fixed the glass was EXCELLENT... He explained everything to my husband and I. We will always refer to this place. I Highly Recommend this place
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January 2024 by Yuman 9.
Terrible customer service today. Technician at front desk was rude and condescending. Brought in a 2023 Tacoma and apparently they didn't have the glass because it has to be ordered from the dealership. The guy spoke to me like I was stupid, well I'm not the glass guy you freaking jerk it's your job to explain the situation. Like I'm supposed to know this already. I'm a First Health Care Provider and I can't imagine providing terrible customer service such as this guy.
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January 2024 by Suzanna W
They indicated 1 hrs to fix but it was 2. Not a real problem. Job was well done.
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January 2024 by T Myers
Juan was awesome. He came to my location and explained everything he was doing during the windshield replacement. He answered every question I had. He was professional and efficient.
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January 2024 by Michael Fornof
Well I will reevaluate this company when they get it right. They didn't have everything they needed so nothing got done. Still waiting for a call from them.
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January 2024 by lars paulsen
This shop is nothing short of totally professional, kind and kept me informed. Walked I to schedule an appointment, in the next day, two and a half hours later I’m on my way. Fantastic.
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January 2024 by Carmelo ALVAREZ
No way of talking to someone in person over the phone really frustrating
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January 2024 by Steve Powell
Rock chip
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January 2024 by Robert Z.
Visited 1/8/2024 Another repair on my Highlander. Just had a new windshield installed 6 months ago and had a rock smack the new windshield on my way to Arizona Saturday. Not good. Big Chip this time on drivers side. Got lucky that the Safelite in Yuma did me a favor even though they were totally booked they worked me in for an emergency repair. I'm thankful for the help.
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January 2024 by Diego M.
We needed our windshield replaced since we had a pretty big crack from a rock hitting it , on or first appointment there was a misunderstanding that they thought it was just a rock chip so we had to make a second trip while they ordered our windshield (understandable) however during the replacement of the windshield they managed to scratch and chip the paint while getting the old windshield out (not cool to do on a new car)
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December 2023 by Jeff Ritchie
Customer service provider needs to be fired. On hold for 15 minutes, so they can call the shop. Some other person gets on and doesn’t know anything, then hangs up on me. This is after a window replacement on door and window does not function properly.
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November 2023 by Michael Dunton
This place is very difficult to get someone on the phone. First at home install cracked immediately after the installers left my place. Had to take the car in to their shop to get it done correctly. Kind of a ho-hum experience.
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November 2023 by Horacio AS (Horacito)
The at home service is good but the techs need to put the windshields betterTheir is opening and the glue is not even all around
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November 2023 by Sonny B.
Had my windshield replaced 11/16/2023. Terrible job! They chipped my paint in multiple areas and stained my white paint with black fingerprints. The inside was also terrible they didn't vacuum up the glass shards on my dash. In addition, the chipped a piece of my dash. Would never recommend to anyone. Careless technicians who have no respect for customer's cars.
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October 2023 by Christina K.
Jose fixed our problem so fast was professional, and courteous would definitely recommend Safelite!!
