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December 2023 by Red N.
Used to enjoy Sam's club years back but man has this company gone downhill! Despite already being a Costco member I signed up yesterday and these were my findings: - Membership cost went up to $60 from $45 - Service is SO slow! Just being in the member services line to get my member card took 20+ minutes while an employee processed a return - Voiding an item at self checkout took manager approval. Waited 10+ minutes for a supervisor to void the item. -Cafe closed at 1800. - Not as good or many of products as before. No multiquat sanitizer, no bulk tobacco, no Rotella T6, electronics section definitely not as good as I remember 10 years ago when I had a membership. -Did I mention no tobacco sales? All in all, I'll stick with Costco. I'll be canceling my Sam's club membership
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December 2023 by Larry D.
Good, I like Costco better But it will do in a pinch lots of good things and cheaper than most places, good second choice.
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November 2023 by Barbara H.
Bought a rotisserie chicken. One half was so dark and dried out and the other half was raw and bloody. Most disgusting. I'll never buy another one there. Sure wish Yuma had a Costco.
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November 2023 by Michael C.
Worst Sam's Club I've ever been in. Employees are rude and zero customer service. I've been in several other Sam's Club and can't believe how crappy this one is. Definitely not worth buying a membership.
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October 2023 by George R.
I went to Sam's club to purchase weed killer. I chose a concentrate from ortho, a 2 gallon size. Unfortunately going by the directions and mixing properly. It did not work. Luckily ortho cause I know has some moneyback guarantee. So I called them and explain the situation And they said that they would go ahead and refund my money. No problem. I gave them all the information where and when I bought it and email them a receipt. Sam's club charged me $49.95. When I was speaking with the representative at ortho For the refund she said that the list price for that retail should be $27.95. I know Sam's club didn't pay that for it and they can charge what they want. But that is a hefty mark up above the list price. This is supposed to be a less expensive store to shop. Hands down they're ripping us off. it's $27.95 is the suggested list price I am assuming that Sam's Club paid $15. That would put it over a 300% markup. I will never go back again.
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September 2023 by Kathy O.
Still love having our Sam's Club. Scan and go is super easy and fast. Snack bar stays busy for reasonably priced lunch/supper pizza, pretzels, hotdogs & sundaes
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June 2023 by Diana R.
Be careful when using their app for pickup orders. The associate responsible for doing your online shopping order for you in store will not pay close attention to the freshness of fruits and vegetables as you would do yourself. It was obvious to me when i looked at the strawberries that there was mold on them. Yet, that is what the Sam's Club associate put in my trunk with a smile. I didn't see them until i got home and started to put food away. The answer i was given was to return the strawberries to the store for a refund. I live 27 miles away from Sam's Club. TWENTY SEVEN. And I am supposed to be further inconvenienced by driving there and back, wasting gas, to be reimbursed for moldy strawberries. So much for the ease of pick up orders.
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May 2023 by Samuel C Lopez
James is professional and attentive. Thank you for your help.
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January 2023 by Trica M.
As most know, this city does not have a Costco and for years shopping at Smart & Final, Walmart & Sprouts for my needs I have now added Sam's Club and so happy! Instead of driving an hour to El Centro or almost 3hrs to San Diego or Phoenix check out Sam's; similar to Costco (seriously, shockingly similar, maybe even better )
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November 2022 by Kathie Roussel
They don't take any Medicare- even supplement.
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October 2022 by Chuck R.
Did an on line membership $45 for $45 on saving, been to the Yuma Sam's club 3 times talked with Customer support (can't help)Tried checking out twice & not working. Asked to speak with management 3 times & they will not get management for me just a supervisor I have registered the card with the app online but I'm starting to think they have a location issue with their accounts because the online app is still using their old Pacific ave. Address screwed up anyway.
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October 2022 by Anonymous A.
If I could leave zero stars I would, my parents went in to buy some food and got convinced by the Att scammers to switch over...I call them scammers cuz that's the best way to describe it this had been the most horrible experience ever not only where my parents lied to it they were also cheated out of their money they signed up for four lines and got 8 total ! The girl Kristina not only lost two of there phones she lied to them and refused to make the situation right and the two supposedly lost phones aren't lost someone is using them. These people do nothing but lie and scam people out of there hard earned money don't ever buy anything from the Att kiosk you will have the worst experience and headache doing so. they treat their customers like they are irrelevant and nothing once they take your money stay away !
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August 2022 by Cheryl F.
Anytime I go they are out of many things. Cheese? No. Half and half ? Nope! Lines are long and ridiculous as there's no direction for the registers.
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August 2022 by Kyle H.
The membership is worth it for the gas alone. Even when gas isn't $5/gallon. Shopping is nice as always.Hard to beat going and getting samples and then eating a meal at the Cafe for like $2.
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February 2022 by Wesley H.
Wow... It's as if you could here a pin drop in the mens restroom, except they weren't pins dropping. I had a horrible experience with the restroom on a busy Sunday. Needless to say I'll be making sure that I use the restroom somewhere else. Oh and lines through the roof on the weekend. Do online pickup.
