-
November 2023 by Jesse Garland
We went over 3 days on their billing cycle before we canceled. They have charged us for the whole month. They say its normal just want everyone to know the business practices they use.
-
November 2023 by Rick S.
Don't try their mobile services, they just sold me an sims card $29.99 And I can't use it because the representative didn't send the required information to be able to activate it, no email nor any usps mail and after almost 2 hours of live chat and 7 different reps that couldn't help I have a worthless sims card and a sorry , Beware ! Go too Tmobile or Verizon... anywhere but Spectrum.
-
November 2023 by Barry Parker
Be prepaired for a long wait to be seen by one of their associates. Wait times might be shorter for you if you make an appointment. Go to the bathroom BEFORE going into the Spectrum store. They have no bathroom facilities. As to service, it was top notch and courtious.
-
November 2023 by Charlotte Wierzbicki
It's a busy store, so expected to sit a while. Once I got to the Specialist , terrific. Very satisfied with the service.
-
November 2023 by F U
Don’t even bother showing up without a reservation. The wait time is like being at the DMV or SOCAL SECURITY OFFICE. Expect to be here a couple hours.
-
November 2023 by Andres Coronado
Employees racial profile people and look down to minorities, especially Hispanic people that do not identify when they are just being pushed away and intentionally make them come back again and again with excessive wait times, not a very well trained store.
-
November 2023 by Jonathan Grajeda
Rude representative and it's upsetting that you can't gain access to your account without an ID and just telling them your account information and pin number
-
November 2023 by Sonia P.
Costumer service is terrible! There is a li g wait time as well. I was told to come back in two hours. I came back in one and the hut told me that they called my name a li g time ago! Really? So I had to put my name back in the list and wait even longer than I would have the first time! The guy didn't seem to care at all and acted like it was my fault! F-U
-
September 2023 by Danny Bozard
I made an appointment and was seen on time. David was very professional and set my account and got my equipment, and phone quickly.
-
July 2023 by Christina Jones
In what we have to pay for in billing and the service we are provided is a joke. We need different providers other than them .
-
June 2023 by Javier Mendoza
Considering that the store was busy like it usually is, I was told that there was "7 different ways to make a payment". Which is convenient, but also was told that I didn't have to wait in the store with out addressing any issues or questions I had with Billing. Unprofessional staff. Considering on taking my business elsewhere.
-
June 2023 by Elizabeth Diaz-Schmidt
3 stars for the easy way to change or exchange equipment and having appointments available. This is the ONLY WAY you have an appointment on time. Otherwise it may take hours.NEVER allow they touch you phone. We had very bad experience about 2 years ago. It took about 4 hours. Hopefully the front desk customer services guys have improve their knowledge about spectrum offered services. We got solution and better services online?
-
May 2023 by Elizabeth Schmidt
3 stars for the easy way to change or exchange equipment and having appointments available. This is the ONLY WAY you have an appointment on time. Otherwise it may take hours.NEVER allow they touch you phone. We had very bad experience about 2 years ago. It took about 4 hours. Hopefully the front desk customer services guys have improve their knowledge about spectrum offered services. We got solution and better services online?
-
May 2023 by Rose
Super staff well trained is various issues but corporate is a little lax on keep staff updated on corporate changes, can cause confusion and frustration sometimes.
-
April 2023 by Glenn D Rolloff
Once "checked in" the service was quick and professional. Appointments? Really?
