-
November 2023 by Andrew Cc (Drew)
Best place to rent a storage Unit in Arizona and great customer service!
-
November 2023 by Katelyn
I like it . We recently rented a storage unit, which is quite big. Nice, clean, and secure. However, we noticed damage on the door. Left side on the bottom. You'd think they inspect the or just a quick glance checking things out. The damage is on the outside and pretty wide when it comes to the frames. It really should be fixed.
-
August 2023 by Melissa Soto
I had an amazing experience. The associate, Kimberly was very helpful and helped me understand the policies and my options on which storage fits me best. A++ service!
-
August 2023 by Sara Vil
Bad experience, accuses you of late fees while you package your stuff leaving, i dont owe you thank you. Never will i go back plus very expensive. Badgers you to pay before you leave knowing you dont owe late fees zero starts thanks.
-
August 2023 by ANNIE ROSITAS
I had just moved from out of state and it was near were I was going to stay well three months down the line my unit was broken in to two weeks again and one week after again there cameras we’re working at the time I got the unit before I went to get something for there they were not they gave me the runaround get the insurance that’s the highest it’s someone that works they they took all my belongings in one month 3 times don’t go there
-
June 2023 by Terry Thompson
I'd rather not say anything, but their so call management company made that place to costly with raising their prices to unaffordable, kinda like the cable company in this city
-
May 2023 by Ladi Di
I have been a customer for over a year. No problems or issues. Reasonable prices. Usually speak with Kim when I make my payments or have questions. She’s polite and always helpful. Very professional. Thank you Kim for the great customer service!
-
May 2023 by Kristy Soto
Great customer service, Kimberly was very helping very professional
-
April 2023 by LuAnn G.
Unfortunately our TOY hauler was severely vandalized while in the care of Storage Max due to the fact the owners decided to leave the security gate open during the day. Not only was our TOY hauler vandalized, the vandals took the following: 2 large connected propane tanks, 2 connected batteries, locked generator, solar panels from top of trailer, full hitch stabilizer and hitch, power tools that were locked in a compartment, all hoses for water, waste etc..(who would want that!). They cut wires connecting tanks to power/generator. Not only did they steal all these items, they also used a crowbar to open the door, destroy the screen door and shatter an exit window. Management took no responsibility. They claimed they checked the lot twice a day. They also blamed the incident on the previous owners yet the same office managers worked for the new owner. Because we had no batteries or stabilizing hitch to move our trailer, they charged us a full month extra since we could not haul it on the last day of the month. Considering this incident happened at the end of the month, you would think they would have given us a grace period. We were very disappointed in the lack of compassion and responsibility even if small. We highly recommend using another storage facility. Extremely disappointed for a small town business to treat their customers in this manner. How did the office managers not notice a truck or trucks hauling out large items from a trailer. Unbelievable.
-
February 2023 by Atone Wilborn
So far so good! Kim is very good at her job very nice!
-
January 2023 by Dawn Freytag
Staff member was courteous and helpful. The whole experience was quick and easy.
-
January 2023 by Laurel D.
Talk about bait and switch! This has been the worst storage rental experience ever. I knew - or I thought I knew - the facility where I wanted to lease space, so I set up and paid for it online. Received a payment confirmation with a unit number and a gate access code. So I loaded up and drove down to the facility - no one in the office. Gate code doesn't work, so I called and left a message. Went home - no return call. Next day, went back - no one in the office. Gate code doesn't work - I was let into the facililty by a man who said his gate code rarely works either. No storage unit with anything near my unit number. Called again, but this time I got a call back, telling me that my unit is actually in another area entirely. Instead of a clean and well lit, secure storage, I find myself in a trash-filled barrio with a wide-open security gate. Why have an access code at all? And instead of access from 6am to 10pm, I can only go there weekDAYS from 8 to 5 - no weekend access, I discovered when I went there today (Sunday) at 3pm - the gate was actually closed this time, but my code did not work. I'm looking for another place now. DO NOT GO TO THIS PLACE!!!
-
December 2022 by Mariah Vasquez
Amazing staff very quick and helpful
-
August 2022 by Erick Marin
Nice location gate times are perfect.
-
August 2022 by Maria T.
So sad, our RV trailer was broken into 8-05-22 ... we been their 2 years with no issues . I know storage max took over self yuma storage and this happens smh
