WaFd Bank provides stellar and amazing customer service, with staff described as wonderful, pleasant, polite, and helpful. Reviews highlight employees who take care of customers right away, explain everything perfectly, go above and beyond, and stop worries. The team at the Fortuna Office and Foothills Branch delivers the best banking experience, making customers so glad they chose to bank there. This service is so positive that it can make people want to actually go inside the bank. Customers report being very happy with their straightforward and helpful banking experience at WaFd Bank.