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August 2025 by Shawn Williams
I had my transmission fixed with no problem good service had it back in 2 days and its running strong I highly recommend JJ's Transmission in Alexander Ar. Treated me professionally and explained everything detail before and after...
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July 2025 by Jason Robison
DO NOT TAKE YOUR CAR HERE! YOU WILL NOT GET YOU CAR FOR A YEAR!!
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December 2023 by Barbara Howell
Great service. The guys here are so nice and helpful
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October 2023 by Madeline W.
I took two vehicles to them for transmission issues. Both were repaired above and beyond what was originally discussed and the prices were very close to the estimated amount. Would definitely use them again.
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October 2023 by Brenda Holman
WARNING ⚠️ DO NOT TAKE ANY OF YOUR VEHICLES HERE!! EVERY WEEK it’s been an EXCUSE on why its not ready (money was never an issue for ANYTHING if needed) My work van was here for MONTHS (my husband’s fault b/c he should have made them put everything back & take it elsewhere) but with warranty, he wanted to still use them & he’s just overall generous to people ? We was still charged $1000 extra on top of the close to $4000 paid!! The owner’s wife will definitely ruin the business with getting in his damn business talking crazy, LYING & just trying to get over on customers!! She tried to say it was a different van when I’m nor my husband dishonest like that!! She says it was a different vin number like you must wrote the wrong freaking number b/c we aren’t liars like YOU!! She was very rude & claimed to have had a few strokes in the past couple of months! If she was respectful & HONEST, she wouldn’t be going through it!! She threatened to call the police b/c I told her about herself!! I refused to leave until they fixed something else THEY BROKE & got my keys!! READ ALL THE REVIEWS & SAVE YOURSELF TIME, MONEY, & A HEADACHE!!Oh & I forgot to mention, they only want cash! Will lie & say the credit card machine broke & then say, it’ll charge a fee ALL in the same sentence!! I really believe they are shade tree mechanics who are on drugs!! You can’t pay the drug dealer with credit & that’s another reason for the extra damn charges! I’m so pissed but apparently the wife already suffering & haven't learned her lesson from lying & trying to get over!!AGAIN, DO NOT GO HERE UNLESS YOU WANT PROBLEMS ON TOP OF PROBLEMS!!
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August 2023 by Alexis J.
would give zero stars if I could.came here because my car started breaking down and it was the closest mechanic to me. I asked if they could take a look at my car just to tell me what it needed and if it was even safe to drive and they said that they would do an evaluation for free.. I asked them not to do anything before calling me and they said that they would call me at the end of the day. Didn't hear from them for about a week even after calling multiple times and leaving a voicemail. I showed up and they said that they hadn't even gotten a chance to look at it yet but would look at it that day and give me a call.. still nothing. I called the following day and asked about my car and he started saying that I needed a few things but I couldn't understand him so I asked him to repeat himself a couple of times. Next thing I know, i'm being yelled at by some woman saying that I owe them $250 for the fluids they put in my car (mind you, I asked them to refrain from doing anything before calling me) and I told them that I'm not paying them. I tried to ask her some questions but she kept repeating that I needed to tell them what I wanted them to do with my car. I tried to respond that I just needed them to let me know what needed fixing and asked to talk to whoever I talked to when I brought it and she kept saying "i'm the owner you can talk to me" and grew increasingly frustrated asking me to stop talking and let her talk even though she literally just asked me a question? very poor customer service and extremely rude woman. I told her that I was just coming to get my car and she hung up on me.. she then called me back (and told me that I wasn't allowed to speak because she called me..lol) and said to just come get my car and leave which was what I intended to do either way. I got there and asked her if they had done anything and if they had any paperwork but she said that they didn't even touch it apparently and then went on with some sob story about how they couldn't answer the phone because she had or was about to have surgery or something but yeah that's not my problem sorry. She told us to get our shit and leave and said she didn't like drama there which is bull because I was nothing but nice before she started being nasty for no reason, had a fat attitude and was talking over me on the phone. Poor excuse for a business and I got the impression that she may have been on something by the way it was handled. I feel bad for anyone that has to be around her. Also would like to add that I got home and realized that my license plate was halfway off and extremely dented? not sure what that's about.. seems like someone got mad and kicked the shit out of my car but that's just my theory. Have heard bad things from others too after sharing my experience. Horrible, mean woman and probably the worst experience I have ever had at a mechanic, DO NOT GO HERE.
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August 2023 by Darron Thompson
They do good work . I've taken a few Chevy work vans and a gmc blazer 4x4, they fixed both in a timely manner.
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June 2023 by Fierce G.
My truck has been at there shop for almost 3 years now. No work has been done. I have payed them for parts, they lost my motor mounts and extended me to pay for it. I wouldn't be surprised if they were parting my truck out for cash.
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May 2023 by Erik Hansen
Poor workmanship and horrible service. Do yourself a favor and find a good shop that stands behind their work.
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April 2023 by Aaron Robinson
So many ridiculous things to even begin to type out. Save yourself the trouble and go somewhere else, would never go back and would never tell anybody to use these people absolutely horrible.
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October 2022 by Dee K.
Believe this shop attempted to cover up their failure to rebuild the transmission correctly by disconnecting map sensor to cover up bad torque converter/transmission code!I believe they deliberately wrote 12 mi. instead of 12k mi., 12 month (verbally told me 12k) warranty! This company refuses to warranty the transmission, claiming I was rude to them when I was forced to pay $3,300 cash (1 day notice that instead of $2,900 - up from 2k, 2,300, 2,600, 2,900, then 3,400- was able to get them to take $100 off because they would only accept cash),without getting to test drive my vehicle! The day before it was completed they had me sign what amounted to a gag agreement! I bought 2 cans of freon with dispenser mechanisms $180 to get a/c working again. They should have made sure the line was up so it didnt leak out if they didnt want to refill it when they disconnected it to do work! It cost me $217 to have engine mount replaced and map sensor reconnected. Engine mount did not show normal wear and tear. Engine mount is a $50 part, most of the cost was to remove engine which they should have notified me and put in when they put engine and transmission back in! I took it to Honda who informed me it needed a new transmission! Called JJs who claim that they will NOT honor warranty as they brought up the paperwork says 12 mi. warranty, not 12k mi. warranty! Guess I will have to file against these devils! One star because I cant give NONE!Believe this shop attempted to cover up their failure to rebuild the transmission correctly by disconnecting map sensor to cover up bad torque converter/transmission code!I believe they deliberately wrote 12 mi. instead of 12k mi., 12 month (verbally told me 12k) warranty! This company refuses to warranty the transmission, claiming I was rude to them when I was forced to pay $3,300 cash (1 day notice that instead of $2,900 - up from 2k, 2,300, 2,600, 2,900, then 3,400- was able to get them to take $100 off because they would only accept cash),without getting to test drive my vehicle! The day before it was completed they had me sign what amounted to a gag agreement! I bought 2 cans of freon with dispenser mechanisms $180 to get a/c working again. They should have made sure the line was up so it didnt leak out if they didnt want to refill it when they disconnected it to do work! It cost me $217 to have engine mount replaced and map sensor reconnected. Engine mount did not show normal wear and tear. Engine mount is a $50 part, most of the cost was to remove engine which they should have notified me and put in when they put engine and transmission back in! I took it to Honda who informed me it needed a new transmission! Called JJs who claim that they will NOT honor warranty as they brought up the paperwork says 12 mi. warranty, not 12k mi. warranty! Guess I will have to file against these devils! One star because I cant give NONE!
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August 2022 by Larry Macklin
Awesome guys
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August 2022 by Demetrius Williams
This family owned business is absolutely amazing. I use them for all car repairs. Fair prices and fair people.
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August 2022 by Victoria Cole
They've had my car for over 9mnths
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May 2022 by Tiffiany Green
ZERO STARS IF I COULD. HORRIBLE. DO NOT USE. Rip off. They don’t answer the phone. Good luck with getting updates on your vehicle. They’ll also “fix” your transmission and charge for replacing and tell you it got replaced. BEWARE.Service: Transmission
