-
September 2023 by Matthew H.
Dude's kind of prick. Was in all too much of a hurry to get me off the phone when i had questions. I won't be buying from there even if they had the part
-
September 2023 by Jessica
I was very excited and happy they had what I needed and at an affordable price.
-
June 2023 by Michael Kneitz
Kyle his dad Mark and Woody have always taken care of us here at Accurate Transmissions, Thanks for always making sure we get the right parts and in a timely manner.
-
March 2023 by Felix Llanos
Good people they sure know how to keep a customer happy thanks Kyle
-
August 2022 by carlos disdier
Yesterday, I received a call from my brother in law that lives in Puerto Rico. He was looking for a transmission cable to fit his sons 09 Honda Fit, which they had not been able to find locally new or used. After doing the same here in the USA, I was referred by A & B Salvage in Tulsa to call Russell Auto Group in Alma, AR. which was showing an 09 Honda Fit in their inventory. Kyle answered my call & told me the car no longer had the engine or transmission and being that it was late that afternoon he assure me he would get back as soon as possible the following day. Kyle responded the next morning with great news to tell me the part was still with the vehicle and appeared in good condition. I purchased it at a very affordable price and he was shipping it FEDEX. I have to give Kyle & his group a big thanks bc it seems like this is a rare anymore in this world we live in, again thanks.
-
June 2022 by Terry Jr.
Rude customer service Asked about a part didn't want to gocout and check it out before buying.Didnt want to get up from counter to go check it.
-
March 2022 by Tobey Cline
Rude man on the phone said no we don't have that couldn't check couldn't look or even attempt this place is unfriendly
-
March 2022 by George Williams
Being inside for the day during the ice storm I had time to look for a salvage part need. I read some of the negative posts on Russells site. My recent experience there after being guided by a Friend employee of another Salvage Co. for the specific parts I was needing was every bit as good as these bad reports. I called first, was completely satisfied with that experience, was quoted prices, given honest information, drove 100+ miles to their location, met with my service rep, who referred me to his yard employee who took me directly to THE car, requested they call me when parts were ready to pick up, went on my way,. The entire staff was courteous, efficient , reliable & impressive in every phase of doing business, even helped me load & secure my purchase after the fact. I was so impressed, I mentioned my experience to my Son who lives there & was told He & a number of His Friends had enjoyed Years of favorable experiences in doing business there. When the storm passes, I am going back there for a transmission.
-
December 2021 by Morgan Lindsey
Very rude. Extremely poor customer service, if you're not in a hurry, don't go because they are. Definitely more of a get your part and get out. Won't be going there again.
-
August 2021 by Theresa Reeves
Extremely knowledgeable and professional. So many places talk down to women when it comes to cars, that is NOT this place! I will use them anytime I have parts need. Thank you Russell Auto Group for all your help!
-
July 2021 by Pat James
The staff here is so polite, and I feel comfortable talking to them.
-
June 2021 by Graves T
I'm not sure who the people talk to that were supposedly friendly that worked at Russell, but I believe I got somebody different than them. I talked to two different individuals who were extremely rude and when the individual brought the part that I needed it was obviously more damage than the one that I already had. I am certain that I will never go back to that place again.
-
March 2021 by Brandy Crowder
Not a big variety of scrap cars.
-
January 2021 by Leslie Lester
Had an accident. It totaled my car. This place is the one that the officer called. They literally hauled my car 3 miles it was there overnight and the woman told me my bill was already $286.00 plus tax. I told her that I would sign over the title to her in exchange. I did so... my PROBLEM is that she would not give me a receipt. VERY SHADY! Besides insult to injury! Will do my best to avoid this place!
-
December 2020 by James Canady
Had my part at a reasonable price and very friendly people..
