-
December 2023 by Gary Carriger
Trae helped me finding the right phone for me! I’ve always been a Samsung galaxy guy but this time I went to an apple iphone. I had no clue how to use it but Trae’s there all the way from switching my phone number too showing me how to use the iPhone. Thank so much!
-
November 2023 by Kirbi Poindexter
Great customer service on the phone and in person. Adam (Arkadelphia, AR location) was extremely helpful. Nice selection of Android cases.
-
October 2023 by Lyall DeMorrow
If you have time, save yourself the trouble and go to a corporate AT&T store. This store will add all kinds of extra costs to your plan, and will not tell you about it.If you do decide to purchase here, make sure and check your plan within a few days and remove the features that you don’t want.Edit after response from this authorized retailer…your Arkadelphia store manager is the one who added the extra “features” to my bill without telling me. I was able to get the insurance removed, but I’m having to wait a few days to get the Next Up feature removed. Why in the world would you sign me up for Next Up, if I’m trading in a phone for bill credits. Please stop the shady business.Also, I never received any receipt for the purchase I made or the trade in. I have no idea if I’ll receive the bill credits or not.
-
October 2023 by Katherine S.
I had to visit this store several times to get my phone to work properly. Returned a week later to fix an issue they created for me, which resulted in a second line I did not request to be added. I needed a current number replaced with another number. Told me they could fix, when I arrived he called customer service and then I was told he could not fix because he was a retail store and sent me to Hot Springs. They could not fix my phone there either. When I left that store, hours later I found my phone had no service. I had to call customer service and spent 2 hours on phone. Hot Springs whipped everything off my phone?????? I did not give them permission to do anything, they said they couldn't fix. Why is it that AT&T stores, lie to customers and cost customers extra money and claim they can't fix it. I have been with them for over 10 years and never in my life have I dealt with people that don't want to help resolve problems! I have wasted many days and hours all at my cost. Very disappointed in how they conducted their business and simply didn't care about the problem they created in the first place. Needless to say I won't be staying with them! Over $500 a month with bundled products for years I have spent! I will find else where with someone who cares to help their customers!!!
-
April 2023 by Mary W. Oliver
Cody at the Arkadelphia ATT store has excellent customer service skills! He immediately assisted me with my concern and stayed near while my iPad was updating. His knowledge and great customer service skills is the reason I took the time to write this review. I highly recommend my family and friends to visit the Arkadelphia ATT and ask for Cody! Thanks Cody for your assistance!!!!
-
February 2023 by Kortni Beene
Cody took very good care of my phone issues. He was quick, kind, and made sure my issues were handled correctly and to my satisfaction.
-
February 2023 by Kayla Clark
Trae and Cody are very friendly and helpful every time I’ve ever needed anything. The store is always very clean and organized.
-
February 2023 by Chad Russell
Very knowledgeable staff, always willing to go the extra mile to help.
-
February 2023 by Cody Russell
Great Store! Very clean inside and lots of accessories.
-
November 2022 by Kalene Hooks
Of any store we’ve ever been to, Arkadelphia AT&T has been the best with customer service and the atmosphere is amazing! Very friendly employees with the Manager being top notch! Mr. Patton is as good as it gets! Great store.
-
November 2022 by Savannah Malcom
Trae went above and beyond to make sure all my questions were answered. The best customer service I have had from an AT&T. If you’re in the area and need assistance, Trae will make sure you’re taken care of!
-
November 2022 by Tracy Hooks
The AT&T store in Arkadelphia is my favorite! The manager was very nice and helpful. I will recommend this store to my family and friends.
-
November 2022 by Alexis Hodges
Walked in a got help instantly! Great people work here!
-
October 2022 by Kagon Morrison
Awesome store great service! The manager honestly is so helpful and always leads me in the right direction.
-
October 2022 by Andra Brown
They were very nice and very helpful when my Mother and I came in. They answered our questions and helped us tremendously!!! Very nice group of men!!!
