Verizon has mixed reviews. Customers appreciate the associates for their helpfulness and patience, with one employee praised for fixing issues and providing fantastic service. The staff often spend a lot of time trying to resolve tricky problems and are described as patient and willing to help. However, some customers face challenges with the call center, which does not notify the store about incoming calls, causing frustration and missed opportunities to resolve issues promptly. Additionally, long wait times at the store are a common concern, especially when only one employee is working, leading to waits of several hours. Despite these delays, customers generally find the staff efforts commendable, but the overall experience can be impacted by staffing and communication issues.
Brayden was a fantastic help in transferring our new phone's to my daughter’s account. Then setting up our new phone’s! He has a great personality! Oh heck! He was so helpful to mu husband and !!
August 2026
Great friendly and patient customer service! This is why I have kept my business with them.
August 2026
Adding a new line to our plan was incredibly easy and quick. Russell did an excellent job and represented the company well.
