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March 2024 by Sha
On top of a bad customer service, they have no idea how to run the place. I will not trust them with a dime.
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May 2023 by J H
Staff member Adam is very rude and condescending I would not recommend this Sugar Creek location.
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October 2022 by Dustin
Had two transactions pending for 2 days they said it would be processed a couple days ago and still not processed to distribute the charges that don't even need to be distributed the order was canceled both times I shouldn't have to wait 7 to 10 days to get that money back. I'll be looking into changing banks soon because I can't get solid answers from this one
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May 2022 by Scott Miller
Excellent customer service
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February 2022 by Chad Beckley
Earle was very knowledgeable and a pleasure to work with!
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October 2020 by Mike Haven
Please bank anywhere but Arvest. It is a terrible company.
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May 2020 by Erica Hourigan
I needed to open my daughter an account so I went to my bank next door and they treated me like I had 2 heads! They gave some paperwork and brochure without explaining anything and rushed me off. I decided to try Arvest and I am glad that I did. They were so nice there and eager to help pick the best account for a teenager. Earle helped me every step of the way, never rushing me and very helpful and kind. The customer service is far superior to their competitors! Thank you, Earle for a great experience in setting up my daughters first account! I will now be switching all of MY accounts to Arvest.
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January 2020 by Roni Anderson
Update: After posting this a "higher up" not located at this branch contacted me. She was incredibly understanding, professional and kind. While I stand with my rating of this location I feel it's important to update that I don't think this location is a good representation of Arvest as a whole after my phone call today and thinking about previous experiences at other locations I've had. I will still look to find a different location but I plan to give Arvest another chance as a whole.
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May 2019 by Heather Grant
Just wanted to open an account and sat for over an hour. Poor customer service. When we finally were helped Jeremy was amazing.
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March 2019 by Webb Heating and Air LLC
For 20 years now I've been banking have had a couple different banking institutions that I've used. I will have to say when I was a arvest customer that they sold some stock for me at almost a quarter of a share of the profit that was to be made and then two weeks later stated that there was some mix-up and I need to pay all the money back now I will say this at the end of business day 445 I had met double knitting do you have some papers notarized they're coming from near Kansas City as I came come from South of Fort Smith, figured this bank would be a good place to stop to get this paper notarized and we was actually declined from this bank to have a paper notarized since we didn't have a account with them. now I understand as a notary of the public it's your option to be of service to somebody but you're not service to the community if you deny doing that. for 20 years there's been multiple different bank that I went to from time to time and got them to notarize piece of paper and and if you want an account holder you pay the simplified dollars or something if they even charged you.
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February 2019 by David
Go to this branch if you want them to transfer $100k into an account you don't own on a Friday, and then when you call them they tell you they can't do anything about it until Monday, and there's no-one available to help you. If you have assets that you want your banking institution to care about...It's quite clear....move them elsewhere....
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February 2019 by Rachel
Went here 2 weekends in a row. Met with the assistant managers - Jeremy and Yolanda. Both times they did not complete what was requested. Yolanda transferred a very large amount of money to account that wasn't ours. There should be someone available when a massive mistake is made.
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September 2018 by Larry Robertson
I've banked here for over 20 years and have always been treated like family. Excellent service... great staff!
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September 2018 by Brittney H.
What a horrible pathetic excuse for a bank. My husband and I opened a business account with Arvest and non of the employees or managers could set the account up correctly. We had one gal at the Bentonville office on Walnut screw up our paper work and blend it with the previous persons info, can you say HIPPA violation. Then we got called in because papers we were supposed to sign didn't get signed. Our business cards were set up with mixed information between my husband and I causing me to have to guess if it was my info or his to activate our cards. Btw it was a mix between both of ours. Then we've experienced excessive holds on our money deposited. We can't have access to any money deposited for 4-5 days. That's archaic and unacceptable. I've never had a bank withhold my money. Usually you get 50% access to money deposited day of and the full amount on the proceeding day. Nope not at Arvest. Very behind in technology, employees are trained poorly and incompetent. To top it all off I had an employee deposit a large amount of money into someone else's account! Boy was that difficult to straighten out. As a customer I have no faith in anyone in this bank, they lack in customer service and precessional sound banking techniques in a modern world. There's no call for holds on money deposited for 4-5 days. I will never bank here again nor recommend them to anyone. Run as fast as you can to another bank. Arvest is highly incompetent and doesn't deserve our business.
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July 2018 by George Reader
Super slow, complicated and rude.