This Fidelity Communications location has closed

Internet Service Providers
Fidelity Communications offers high-speed internet, cable TV, and phone services to residential and business customers across Arkansas, Louisiana, Missouri, Oklahoma, and Texas. Since 1940, the company has been dedicated to bringing the latest technology and reliable services to the communities it serves. Owned by Cable One, Inc., Fidelity is part of a larger broadband provider serving over a million customers in 24 states. Customers generally appreciate the friendly and helpful local staff, noting their professionalism and efficiency. Many have been with Fidelity for years, experiencing few internet outages and prompt repairs when issues arise. The staff’s kindness and willingness to assist are often highlighted as positive aspects of the service. In particular, some customers mention staff members who go above and beyond to provide excellent customer service, making them feel valued and well taken care of. However, there are some concerns regarding pricing and billing practices. Customers report that introductory rates are attractive but increase significantly after the initial period, sometimes by as much as 50%. Changes to accounts and equipment transfers can be complicated, requiring in-person verification and additional time to resolve. Additionally, some customers have faced multiple modem replacements within a short period, which caused inconvenience. Overall, Fidelity Communications is recognized for friendly staff and good customer service, with some customers expressing satisfaction in how their issues are handled, especially by dedicated representatives. Despite some frustrations with costs and equipment, many recommend Fidelity for its reliable service and caring customer support.

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